Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Muppet501st]

Have had a couple of changes to our J flights.
Our LHR-CVG via PHL, changed to LHR-PHL-CLT-CVG, with a 30min connection at CLT!!
Been looking at alternatives, in the day, and day after.
What happens if we miss the CLT-CVG flight? Would AA cover the hotel that night ?

 

[kctt]

Please keep refreshing CMT to see whether ticket numbers appear. Do not rely on the QF website which is not up to date, or on getting an email which doesn't always happen.

Three old flights on the way back to Sydney were removed on Qantas website. Checkmytrip still shows old flights and new replacement flights in same booking reference number. This is at same status as after 3rd agent. I'm not sure if there is some progress in backend with 4th agent. All flights have confirmed status. I will wait a few hours, hoping he's actually working with Support team to sort out whatever issue with the ticket. I tried asking him more details but he could not provide details what the issue is.

 

[Mr H]

Three old flights on the way back to Sydney were removed on Qantas website. Checkmytrip still shows old flights and new replacement flights in same booking reference number. This is at same status as after 3rd agent. I'm not sure if there is some progress in backend with 4th agent. All flights have confirmed status. I will wait a few hours, hoping he's actually working with Support team to sort out whatever issue with the ticket. I tried asking him more details but he could not provide details what the issue is.

On CMT you seem to have to delete all the web address and load just the plain checkmytrip.com to refresh. Then click on the flight number and it will show you a screen that includes a ticket number if that sector has been ticketed. You want to try that on the new flights to see when the ticket has been issued and the old flights will drop off.

 

[kctt]

I check CMT again. I logged in and it shows my booking which is already in my account.
The old flights now disappear but new flights do not have E-ticket number yet.

 

[DC3]

He said all good, just wait for ticketing

‍

 

[MEL_Traveller]

Have had a couple of changes to our J flights.
Our LHR-CVG via PHL, changed to LHR-PHL-CLT-CVG, with a 30min connection at CLT!!
Been looking at alternatives, in the day, and day after.
What happens if we miss the CLT-CVG flight? Would AA cover the hotel that night ?

You’d have to check minimum connecting time in CLT, but I suspect 30 mins is ok if it has ticketed. Connection times like that at CLT should be ok if flights are in time.

AA may or may not cover your hotel, depending on the reason for the delay. If it is outside their control you may need to rely on your travel insurance.

I had a similar connection recently in PHL, it was down to about 20 minutes once we pulled up at the gate. I made the flight but my luggage didn’t unfortunately. AA was proactive… bag delivered to my door the next day and I was reimbursed for additional expenses such as PJs and stuff I needed for the day.

With the extra 10 mins - plus the fact that flights times are fairly heavily padded in the US - you should be fine. Just move quickly on arrival

 

[Muppet501st]

You’d have to check minimum connecting time in CLT, but I suspect 30 mins is ok if it has ticketed. Connection times like that at CLT should be ok if flights are in time.

AA may or may not cover your hotel, depending on the reason for the delay. If it is outside their control you may need to rely on your travel insurance.

I had a similar connection recently in PHL, it was down to about 20 minutes once we pulled up at the gate. I made the flight but my luggage didn’t unfortunately. AA was proactive… bag delivered to my door the next day and I was reimbursed for additional expenses such as PJs and stuff I needed for the day.

With the extra 10 mins - plus the fact that flights times are fairly heavily padded in the US - you should be fine. Just move quickly on arrival

We’re travelling HLO,
When searching for alternatives, the flight we’ve been moved to, doesn’t come up.
I think we might stick with it, who doesn’t like a bit of an adventure. Plus we don’t have rock solid plans till days after that flight.

 

[MEL_Traveller]

We’re travelling HLO,
When searching for alternatives, the flight we’ve been moved to, doesn’t come up.
I think we might stick with it, who doesn’t like a bit of an adventure. Plus we don’t have rock solid plans till days after that flight.

I suspect between now and november there might be more schedule changes anyway.

 

[Mr H]

I suspect between now and november there might be more schedule changes anyway.

There may well be. but @Muppet501st will want to ensure that he or she has a fully ticketed, valid itinerary at all times. That means being proactive and fixing holes as and when they occur.

 

[kctt]

5th call to Fiji last night: 2 hours phone call with 50 minutes wait in queue, around 50 minutes on hold waiting for agent to contact Support. Eventually she still waited for support and told me she will end the call and will call me back tomorrow morning but no call this morning
Agent said 1st half of trip is ticketed (from original booking), second half of trip needs re-price. She encounters some re-price error and needs to contact Support
A new flight with more convenient flight time is available among set of new flights back to Sydney that have not been ticketed yet. I asked agent if i can change now while flights are not ticketed yet to save from doing this whole change process all again but she said no, it will mess up further when they cannot do a reprice with current change and i put in another change. The change is for next day flight same departure and arrival destination.

 

[Mr H]

5th call to Fiji last night: 2 hours phone call with 50 minutes wait in queue, around 50 minutes on hold waiting for agent to contact Support. Eventually she still waited for support and told me she will end the call and will call me back tomorrow morning but no call this morning
Agent said 1st half of trip is ticketed (from original booking), second half of trip needs re-price. She encounters some re-price error and needs to contact Support
A new flight with more convenient flight time is available among set of new flights back to Sydney that have not been ticketed yet. I asked agent if i can change now while flights are not ticketed yet to save from doing this whole change process all again but she said no, it will mess up further when they cannot do a reprice with current change and i put in another change. The change is for next day flight same departure and arrival destination.

Ignore the agent. You can ask for new changes to be made to the itinerary - do not mention that there are changes currently being worked through as that is not relevant and will just confuse things.

If there are errors in pricing, then it is a potential sticking point. I had that for the longest time and did not work out why. In the event, it was a flight that had originally been QR that had become an Oman Air flight with a QR codeshare - which broke the rules and stopped any changes being ticketed. Once that problem was identified and the route altered, I was able to get tweaked itineraries priced and ticketed.

 

[kctt]

6th call to Fiji: agent searched and found the flight with new flight time but could not add to booking. She says there is some pricing error. I asked if she knows what that means or has experiences with this. She told me because it is classic reward and multi city, she has to get help from Support team in Australia. So now on hold while she tries to contact support team based in Australia.
My trip has 7 flights so it cannot be searched / booked directly on website.
I did a test search of exact same route in Economy leaving out last leg BKK-SYD. Reward points max out matches with OWA limit so there should be no problem with airlines or destinations.
I don't have any QR flight in the trip.

 

[DC3]

6th call to Fiji ..

Unfortunate to see that your calls don’t get picked up by someone who will sort this out for you. I would be continuing to HUACA, sadly.

 

[Lynda2475]

They really need to stand up a dedicated team (and menu option) for OWAs since its clearly a specialist skills set that Mind pearl don't understand how to resolve.

Call volumes would drop dramatically if issues were resolved first time by well trained competent staff.

Ive not had luxury of time to be on hold, am hoping to get through to Hobart or NZ over the weekend if I HUACA enough times.

 

[kctt]

They really need to stand up a dedicated team (and menu option) for OWAs since its clearly a specialist skills set that Mind pearl don't understand how to resolve.

Call volumes would drop dramatically if issues were resolved first time by well trained competent staff.

Ive not had luxury of time to be on hold, am hoping to get through to Hobart or NZ over the weekend if I HUACA enough times.

Totally agree about dedicated team for issues that overseas team cannot resolve.
Maybe have a dedicated line reserved for specific QFF numbers to prevent everyone calls that number. Overseas team can add my QFF number to allow list to call that line when they know they cannot do anything with error in my booking change.
Update to my 6th call: agent can get through to support but support team cannot resolve the error. Support team transfer her to ticketing team

 

[Mr H]

Maybe have a dedicated line reserved for specific QFF numbers to prevent everyone calls that number.

They already do this - if you have a Platinum number you go through to Hobart or Auckland.

Ive not had luxury of time to be on hold, am hoping to get through to Hobart or NZ over the weekend if I HUACA enough times.

Good luck with that. I have HUACA many, many times in the past few weeks and not chanced to get Hobart or Auckland even once.

 

[auspal]

Can anyone please advise if this is a feasible option for a round the world ticket ? Brisbane - Nashville - Nairobi- Manchester- Delhi- Brisbane ? Any order would be ok.

 

[andye]

Can anyone please advise if this is a feasible option for a round the world ticket ? Brisbane - Nashville - Nairobi- Manchester- Delhi- Brisbane ? Any order would be ok.

Definitely doable
Suspect you would have greater choice of flights by going US to UK (AA/BA) then Kenya to India (QR).
Could avoid UK Departure Tax by positioning to Europe from Manchester with separate flight.

 

[Mr H]

Can anyone please advise if this is a feasible option for a round the world ticket ? Brisbane - Nashville - Nairobi- Manchester- Delhi- Brisbane ? Any order would be ok.

Here's a route that comes in under 30,000 miles using OW airlines. Your challenge will be finding availability, especially SYD-LAX.

 

[kctt]

They already do this - if you have a Platinum number you go through to Hobart or Auckland.

Good luck with that. I have HUACA many, many times in the past few weeks and not chanced to get Hobart or Auckland even once.

I mean dedicated line for people without Platinum status but having issue that overseas team cannot resolve.
Unless there is policy that Support team and Ticketing team do not interact directly with customers. They only resolve issue and call centre has to be middleman in communication.
When Overseas team have to wait 1-2 hours or more to get in touch with Support team (i asked Fiji agent where Support team is and she said Australia), there is almost zero chance you can HUACA to get to Hobart or Auckland