Oneworld Classic Flight Reward Discussion - The Definitive Thread

[rock86]

The USD100 Q Suite 'fee' only applies to revenue bookings per sector, and is applied to the base fare.
No difference in ++ $ between Q Suite J award and A380 J award

Awesome, I didn't realise that and thought it was across the board.

 

[cjd600]

Awesome, I didn't realise that and thought it was across the board.

Nah, QR is just as expensive ++ for both aircraft.... (can do a dummy SYD-DOH J 20/10/19 to check both now)

I was tempted to do Suites x 4J for my current in-flight booking, on the SYD-DOH leg on to BCN.
But ended up changing it to CX SYD-CDG to save about $1k across the 4 of us.
(Kids still think we're in the 'family' Q Suites though....wont crush their excitement by saying I changed it,until later....)

 

[ellen10]

Oh my gosh! I have done it!!!

After many months of planning, watching flight patterns, availability (or lack thereof), reading threads, asking questions and getting amazing help from knowledgeable people on AFF and today after 30 minutes wait on hold I spoke to the lovely Cynthia.
She added all my flights to my original booking and waived the points change fee because I could not book it online. The confirmation email has just come through Woohoo!

Bookings as follows:

SYD - DUB CX stop
DUB - LON BA stop
LON - INNS BA stop
INNS - VCE land sector
VCE - MAD IB stop
MAD - SIN QR stop
SIN - SYD QF this flight is yet to be added because as a lowly silver no J options available to me yet. But I have been looking at flight availability on QF 297 days out and there are many options, if not direct to Sydney via Brisbane or Melbourne.

Total fees for 2 people in J $2542 - 560,000 points.

Cynthia was lovely and so happy for me that it all came together. She said I was very lucky to get the CX flights as her previous 3 calls today were all people trying to get Cathay flights with no luck.

And now for a glass of celebratory wine! Thank you everyone!

 

[cjd600]

Oh my gosh! I have done it!!!

After many months of planning, watching flight patterns, availability (or lack thereof), reading threads, asking questions and getting amazing help from knowledgeable people on AFF and today after 30 minutes wait on hold I spoke to the lovely Cynthia.
She added all my flights to my original booking and waived the points change fee because I could not book it online. The confirmation email has just come through Woohoo!

Bookings as follows:

SYD - DUB CX stop
DUB - LON BA stop
LON - INNS BA stop
INNS - VCE land sector
VCE - MAD IB stop
MAD - SIN QR stop
SIN - SYD QF this flight is yet to be added because as a lowly silver no J options available to me yet. But I have been looking at flight availability on QF 297 days out and there are many options, if not direct to Sydney via Brisbane or Melbourne.

Total fees for 2 people in J $2542 520,000 points.

Cynthia was lovely and so happy for me that it all came together. She said I was very lucky to get the CX flights as her previous 3 calls today were all people trying to get Cathay flights with no luck.

And now for a glass of celebratory wine! Thank you everyone!

Well done!
Worth all the stress, planning and searching

 

[Captain Halliday]

Oh my gosh! I have done it!!!

After many months of planning, watching flight patterns, availability (or lack thereof), reading threads, asking questions and getting amazing help from knowledgeable people on AFF and today after 30 minutes wait on hold I spoke to the lovely Cynthia.
She added all my flights to my original booking and waived the points change fee because I could not book it online. The confirmation email has just come through Woohoo!

Bookings as follows:

SYD - DUB CX stop
DUB - LON BA stop
LON - INNS BA stop
INNS - VCE land sector
VCE - MAD IB stop
MAD - SIN QR stop
SIN - SYD QF this flight is yet to be added because as a lowly silver no J options available to me yet. But I have been looking at flight availability on QF 297 days out and there are many options, if not direct to Sydney via Brisbane or Melbourne.

Total fees for 2 people in J $2542 - 520,000 points.

Cynthia was lovely and so happy for me that it all came together. She said I was very lucky to get the CX flights as her previous 3 calls today were all people trying to get Cathay flights with no luck.

And now for a glass of celebratory wine! Thank you everyone!

And unless it’s a typo due to excitement (understandable) you also appear to have scored a 40,000 point saving.

If you did, great work. If not, great work on getting a terrific itinerary anyway!

 

[Aus ATC]

Great work ellen10- particularly getting the CX sectors in J through to DUB - they seem to be a bit like hen's teeth at the moment. Ref your SIN-SYD legs, I am SG and was not seeing any J availability from SIN back to any port in AUS (without taking a ridiculous diversion, which I did )

 

[cjd600]

Great work ellen10- particularly getting the CX sectors in J through to DUB - they seem to be a bit like hen's teeth at the moment. Ref your SIN-SYD legs, I am SG and was not seeing any J availability from SIN back to any port in AUS (without taking a ridiculous diversion, which I did )

SIN - BNE/MEL seems pretty regular J release @ 297 on QF.
I also got 4 x CX J BNE-HKG-CDG for just before school holidays Sep19, A350 both legs. Had options from ADL for 4 J as well.
They are there if you look, wait and pounce

 

[ellen10]

And unless it’s a typo due to excitement (understandable) you also appear to have scored a 40,000 point saving.

If you did, great work. If not, great work on getting a terrific itinerary anyway!

Oops! yes excitement typo, 560,000 points. But still great value! And I didn't have to pay the 10,000 change

 

[ellen10]

Well done!
Worth all the stress, planning and searching

Thanks cjd600 you have helped in answering many of my questions.

 

[ellen10]

Great work ellen10- particularly getting the CX sectors in J through to DUB - they seem to be a bit like hen's teeth at the moment. Ref your SIN-SYD legs, I am SG and was not seeing any J availability from SIN back to any port in AUS (without taking a ridiculous diversion, which I did )

It was your mentioning of the QR flights to Singapore which locked in that return option for me, thank you, I had not thought of that routing with QR. I will wait until 297 days out to hopefully secure the J return to Aus from Singapore.

 

[flyingchicken]

Hi RTW family,

I've read 99% of this forum at one point or another and am finally at the point where I am ready to book my own journey.

I thought I had everything mapped out perfect. Then I realised using the Oneworld explorer planning tool had given me 6 stopovers instead of 5 and threw my plans out of the water! I need help to fit everything in, and I'm more than happy to pay for some of the cheaper flights if that it the last option. My other issue is that I'm looking for 2 x Business class seats together on a Bronze account...

BTW this is a route that lets us visit all the 7 wonders of the world (inc. Pyramids as we've already been to the Great Wall of China).

Original plan:
(Regional hometown) DBO - xSYD - DEL via CX
DEL - xDOH - FCO ($$ Side trip to Poland for a friends wedding 16th NOV 2019 then back to Rome)
FCO - xAMM - CAI ($$ Side trip to AMMAN)
AMM - DOH - ($$ LAND SEGMENT)
DOH [QR Qsuites hopefully] - xJFK [dinner in New York] - [morning flight] CUN
CUN - LIM ($$ Side trip to Cuzco)
LIM - GIG
GIG - xSCL - xSYD - DBO

Originally I wanted to return home via GIG - xLAX - SYD as there were plenty more options, but that threw my miles over the limit (by 1000 dammit!).

Can anybody help me out with their brilliant and experienced brains? I feel under pressure to find a new workaround before my options close up and I don't know what the best option is. I thought I'd just pay for the LIM-GIG segment but it's incredibly expensive despite its relative distance.

Thank you in advance for your ideas.

 

[ms1]

I have a booking which includes HND-DOH-BCN on QR and I am trying to replace BCN with AMS but am being told that due to it being a married segment they cannot make the change. Does anyone know if there is a way around this?

 

[rock86]

I have a booking which includes HND-DOH-BCN on QR and I am trying to replace BCN with AMS but am being told that due to it being a married segment they cannot make the change. Does anyone know if there is a way around this?

I don't think there's anything you can do unless you can find HND-AMS(xDOH) unfortunately, smarter minds on this issue will be able to confirm though.

 

[jetpack]

Hi RTW family,

I've read 99% of this forum at one point or another and am finally at the point where I am ready to book my own journey.

I thought I had everything mapped out perfect. Then I realised using the Oneworld explorer planning tool had given me 6 stopovers instead of 5 and threw my plans out of the water! I need help to fit everything in, and I'm more than happy to pay for some of the cheaper flights if that it the last option. My other issue is that I'm looking for 2 x Business class seats together on a Bronze account...

BTW this is a route that lets us visit all the 7 wonders of the world (inc. Pyramids as we've already been to the Great Wall of China).

Original plan:
(Regional hometown) DBO - xSYD - DEL via CX
DEL - xDOH - FCO ($$ Side trip to Poland for a friends wedding 16th NOV 2019 then back to Rome)
FCO - xAMM - CAI ($$ Side trip to AMMAN)
AMM - DOH - ($$ LAND SEGMENT)
DOH [QR Qsuites hopefully] - xJFK [dinner in New York] - [morning flight] CUN
CUN - LIM ($$ Side trip to Cuzco)
LIM - GIG
GIG - xSCL - xSYD - DBO

Originally I wanted to return home via GIG - xLAX - SYD as there were plenty more options, but that threw my miles over the limit (by 1000 dammit!).

Can anybody help me out with their brilliant and experienced brains? I feel under pressure to find a new workaround before my options close up and I don't know what the best option is. I thought I'd just pay for the LIM-GIG segment but it's incredibly expensive despite its relative distance.

Thank you in advance for your ideas.

Your itinerary is more than 35,000 miles so you will need to fix that as well as remove a stopover.

 

[flyingchicken]

Your itinerary is more than 35,000 miles so you will need to fix that as well as remove a stopover.

Thanks jetpack I didn't catch those extra few miles. I've crunched it down to 34,878. Now I've got the following:

DBO xSYD xHKG DEL
DEL xDOH WAW ($$ Purchase WAW-KRA-FCO)
FCO - AMM ($$ Purchase rtn CAI)
AMM xDOH xJFK CUN ($$ Purchase CUN-LIM)
LIM - GIG
GIG xSCL xSYD DBO

What do you think?

 

[flychrisfly]

Hi RTW family,

You don't have to go RTW, the OneWorld Award is not a RTW fare though it can be used that way. Accordingly, the OneWorld Explorer tool will show you valid flights for purchase (not available award seats) and can kinda be used as a planning tool but only works for RTW fares. Not sure if the available airlines for a paid RTW fare vs a OneWorld Award are the same (thinking airlines like Aer Lingus, Fiji Airways, et).

 

[leer30]

Just out of interest for those who have recently booked OWJ awards. Roughly how much are you having to spend in QF surcharges? Are there any solid strategies to minimising these (eg I assume avoiding Heathrow is a good one)? Is trial/dummy bookings the best way to go to estimate what you're up for?

Points balance nudging the 1M mark so I'm looking at options!

Just completed my booking, and all up finished at around $2500 for 2 pax in J.

Transit through LHR twice, (no stopovers there) and using CX and JL kept our costs down, the most expensive segment was the BA from ORD to BRU.

 

[11sjw]

Just completed my booking, and all up finished at around $2500 for 2 pax in J.

Transit through LHR twice, (no stopovers there) and using CX and JL kept our costs down, the most expensive segment was the BA from ORD to BRU.

Thanks. What was the route you ended up booking?

 

[cjd600]

THREE frustrating hours on Chat this afternoon, trying to simply add 3 flights to my 280k J award, that I found online on QF.
Previously had issues getting IB MAD-JFK added to my award booking (and getting to MAD from NCE on IB added even though all seemingly available online. The MAD-JFK was deemed only available for new bookings....not adding to existing).
So booked HEL-JFK upon release (4 x J), and now needing to sort out NCE-HEL to connect. Problems yesterday with agents adding the AY connection LHR-HEL, in similar vein to the issues I (QF) had with the IB NCE-MAD flights). Try again today.
Will just paste the transcripts (the first 3 hour one, which after seemingly paying the ++ and confirming it all, noted my booking in MMB had not been updated. and the subsequent follow up an hour or so later as I didnt want the CX LAX-ADL flights to disappear).
Most of the 3 hours was the waiting time after each of my responses, and the QF operator to come back with a reply, 15mins+ at times.
It cannot/should not be this hard to add flights displayed on the website (married segment scenarios aside)

Not sure how this will cut and paste, but better to give the whole picture than try and paraphrase,even if my frustrations are evident!

The following is a record of your online chat.

General Info

Chat start time

Tue, 30 Oct 2018 06:25:08 GMT GMT

Chat end time

Tue, 30 Oct 2018 09:19:17 GMT GMT

Duration (actual chatting time)

02:54:08

Operator

Luis


Chat Transcript

Info: Advice and bookings will be subject to Australian Terms & Conditions and will be charged in Australian Dollars (AUD).
Thank you for choosing to chat with us. An agent will be with you shortly
Info: All agents are currently assisting others. Your current position in queue is:1
Thank you for your patience.
Info: Hello, you're now chatting with Luis.
How can I help you today?
Info:
Cjd600: Hi Luis, I want to make a change to an existing award booking, but cant add flights online
Luis: Thank you for waiting. I'll be with you in just a moment.
Luis:

My apologies for the inconvenience.


Luis:

I'm happy to check this for you.

For privacy and security, may I have the booking reference, name/s of the passenger/s in the booking and flight details (including origin/destination and departure dates)?


Cjd600: …”flight details…”


Luis:

Thanks for the details. I am now checking your booking. Can you also confirm your most updated email address & phone number?


Cjd600: “…details…”
Luis:

Thank your for your patience, Cjd600.


Luis:

I would suggest just to create a separate booking for the flight you want to add as adding another flight leg for a Reward Booking is not possible. My apologies.


Cjd600: No. Its a Oneworld Business Class Classic Award. All flights need to be on the one booking. I need to add the new flights as they are released. Are you familiar with this award?
Luis:

Yes, Cjd600. For adding another flight for Oneworld, you may need to contact our Reservations Team as this is beyond our scope, my apologies for the inconvenience. You can contact them at 13 13 13 and they are open 24/7


Cjd600: And stay on hold for 2 hours? Can you not refer me to someone who knows how to do it, via this chat?
Luis:

Let me check this further, Cjd600. One moment, please.


Cjd600: Thank you, I appreciate it
Luis:

Thanks


Luis:

I am coordinating with our Awards Team, Cjd600. Please bear with me.


Cjd600: Thanks Luis, no worries
Luis:

You're welcome.


Luis:

I'm still working on your request. Please stay online.


Cjd600: Ok, thanks
Luis:

Thanks.


Luis:

I am also reading your previous conversation with Bee. Please stay online.


Cjd600: Okay....its just a matter of adding flights to my booking. The flights I gave Bee couldn't be added apparently due to FInnair restriction.
Cjd600: Now I have different flights to add
Luis: One moment, please.
Luis:

Hello, Cjd600. Thank you for your patience.


Luis:

Is the flight you still need to add is NCE-OSL?


Cjd600: No. NCE-HEL 7/10 BA347/AY1338 and another flight
Luis: Thank you for waiting, I’ll be right with you.
Cjd600: Thanks. Other flight is LAX-ADL CX885/CX175 23/10
Luis:

One moment, please.


Luis:

Hello, Cjd600.

My apologies for the delay as I have checked your preferred flights for availability, NCE-HEL 7/10 BA347/AY1338 and LAX-ADL CX885/CX175 23/10 is not showing for Classic Reward Flight.


Cjd600: they are each showing on your website
Cjd600: search LAX-ADL 23/10 without flight numbers
Cjd600: NCE-HEL is NCE-LHR in BA business, then LHR-HEL in FInnair economy. The CX LAX-ADL is all business
Luis: Thank you for waiting. I'll be with you in just a moment.
Cjd600: thanks
Luis:

I am able to sell in, LAX-ADL 23/10 for both business. However, for the LHR to MEL Finnair Economy Awards is not available.


Cjd600: LAX-ADL 4 x business class awards?
Luis:

Yes.


Cjd600: Ok, can you put those in. Can you see how I can get from NCE-HEL on 7/10? I need to connect to my HEL-JFK on 8/10, but cant seem to find ANY flights into HEL on 7/10...
Luis: I've already looked for availability, Cjd600, there is no available Award flight for the LHR to HEL. The only way is to book a separate booking using cash for the leg NCE to HEL and link it to your original.
Cjd600: I can get a business award from NCE-LHR though on BA, can you see that availability? BA347, BA345 etc etc
Luis:

Thanks. One moment, please.


Luis:

I found one, Cjd600.

BA347 NCE TO LHR for Business and LHR TO HEL AY1338 for Economy.


Luis:

Let me try to price it.


Luis:

There will be a change fee of 5,000 Qantas Points per passenger plus a service fee of 8000 Qantas Points per passenger plus any fare and tax difference/person.


Luis:

One moment, please.


Cjd600: Thanks. (there is no 8000 point service fee applicable for business class bookings)
Luis:

One moment, please.


Luis:

Hold on, Cjd600, one moment, please.


Cjd600: sure
Luis: Thank you for waiting, I’ll be right with you.
Luis:

Hello, Cjd600. My apologies for the delay. I misread the availability for AY1338 in Economy Award, turns out is not available. I am very sorry for the misinformation and I have looked for other options, however, there is really no available, for the LHR to HEL leg for any Award Availability.


Cjd600: ok, can you still add the LAX-ADL flights?
Luis:

I am working on it one moment, please.


Luis:

What was the FF number used to book the flight?


Cjd600: xx_xx_xx



Luis: Thank you for waiting. I'll be with you in just a moment.
Luis: One moment, please.


Luis:

Total amount will be 156,000 points that includes the fare difference of 34,000/person plus change fee 5000 points person plus the tax difference of AUD 1313.20. Shall we proceed?


Cjd600: yes...but I still need to sort out my NCE-HEL problem
Luis:

Thank you for letting me know. As mentioned earlier, your only option will be booking a separate booking using Cash for that leg as there is no Economy Award available for LHR to HEL.


Luis:

My apologies.


Cjd600: AY seems to be the issue, wo will try all BA. 6/10 NCE-LHR BA345 (economy), 7/10 LHR-HEL BA794 (business)
Cjd600: I seem to be the only one here who can come up with any options
Luis:

Is this a connecting flight, or did you search it as for one way


Cjd600: multi city search
Cjd600: BA should be fine.
Luis:

One moment, please.


Luis:

Let me try again.


Luis:

Hello, Cjd600. The BA794 is leaving from 0825-1320


Luis:

BA345 is leaving 1525-1635, there is no available BA flights from LHR - HEL anymore in Business Awards.


Luis:

My apologies.


Cjd600: I said BA345 on 6/10 and then next day BA794 on 7/10
Luis:

Oh sorry. One moment, please.


Cjd600: so NCE-LHR 6/10 afternoon. Then stay overnight, then 7/10 morning fly LHR-HEL
Luis:

Thanks.


Luis:

Thanks. For BA345 leaving 06/10 the Business Seat Award available left is for 2 passenger, Cjd600, my apologies.


Cjd600: Yes, I said 6/10 BA345 economy. the BA794 shld be business though
Luis:

I found a flight however it will be NCE to LGW


Luis:

Sorry. One moment, please.


Cjd600: I saw that one, but want to be near LHR for next morning flight, so economy is fine for that leg
Luis: Thank you for waiting, I’ll be right with you.
Cjd600: I need to leave work shortly, am I able to call up and complete this when I get home? With the CX flights saved
Luis:

I'll quote it for you now. One moment, please.


Luis:

I really appreciate your patience.


Cjd600: That's fine. But with this NCE trouble I also need to change my existing flight BA344 4/10 from LHR to NCE, to same flight a day earlier BA344 LHR-NCE 3/10....
Cjd600: or if I cut our time in NCE by a day, my wife might be upset
Luis:

One moment, please.


Cjd600: sure
Luis:

Thanks


Luis:

Total amount will be 156,000 points that includes the fare difference of 34,000/person plus change fee 5000 points person plus the tax difference of AUD 2168.80.

This is for adding the flights:

BA 6/10 NCE-LHR BA345 (economy), 7/10 LHR-HEL BA794 (business)
LAX-ADL CX885/CX175 23/10 (Business)


Luis:

Let me calculate for changing the LHR to NCE for 1 day earlier.


Luis:

Are we still connected?


Cjd600: yes
Luis:

Thanks. One moment, please.


Cjd600: Are you sure? It was only AUD1300 for LAX-ADL. Website shows NCE-LHR-HEL as a total of Euro 204, so your extra charges on that bit seem way out
Luis:

One moment, please.


Luis:

Thank you. In regards with the Tax, the tax difference is AUD 542.00/person as we are adding new international flights, Cjd600.

The total amount will be the same as there is no difference in changing your LHR to NCE on one day earlier.

156,000 points that includes the fare difference of 34,000/person plus change fee 5000 points person plus the tax difference of AUD 2168.80.


Cjd600: Okay, I will just add the LAX-ADL flights then,
Cjd600: I will sort the others later, as I don't believe its AUD850 extra just for those, that's more than the cash price.
Luis:

That is okay. Remember, I am repricing this including the old flights, Cjd600. I suggest if you really want to confirm, you will need to go directly with our Awards Team as I am with them all this time, repricing it for you.


Luis:

Do you wish to proceed with the LAX-ADL only?


Cjd600: yes please
Luis:

Thanks. One moment, please.


Cjd600: actually, go with all of them.
Cjd600: I'll look further into it later
Luis:

Sorry, Cjd600. So you wish to proceed with The total amount 156,000 points that includes the fare difference of 34,000/person plus change fee 5000 points person plus the tax difference of AUD 2168.80?


Cjd600: yes please
Luis:

Thanks.


Luis:

I'll send a Secure Form through this chat. Please enter your Credit Card details for the payment and select Submit.


Luis:

Thanks.


Luis:

One moment, please.


** Secure Payment form provided and submitted****


Cjd600: Ok, thanks Luis, I need to leave now
Luis:

You're welcome.


Luis:

Is there anything else I can help you?


Cjd600: No, thanks, appreciate your time
Cjd600: Will I be emailed the new e-ticket?
Luis:

Thanks


Luis:

The updated e-ticket itinerary will be sent to your email within 24 hours from now.


Cjd600: Great, thanks
Luis:

You're welcome.


Luis:

Thanks for chatting with me. To close this chat and provide us with valuable feedback on your experience, please click on the "X" button at the top right of this chat window.


Info: Thank you for chatting with us.

Qantas Live Chat Transcript <[email protected]>

6:57 PM (1 hour ago)

to me

The following is a record of your online chat.

General Info

Chat start time

Tue, 30 Oct 2018 10:44:16 GMT GMT

Chat end time

Tue, 30 Oct 2018 11:55:39 GMT GMT

Duration (actual chatting time)

01:11:23

Operator

Ren




Chat Transcript



Info: Advice and bookings will be subject to Australian Terms & Conditions and will be charged in Australian Dollars (AUD).
Thank you for choosing to chat with us. An agent will be with you shortly
Info: Hello, you're now chatting with Ren.
How can I help you today?
Info:
Cjd600: Hi, can I check on an award booking please? I was on chat making some changes, but they are not reflected on my booking - usually it updates the booking straight away
Ren:

Hi, Cjd600. Let me look into that for you. Can I please have your full name/s, flight details (destination and date of travel) and booking reference?


Cjd600: Thanks. **details**
Ren:

Thanks. May I also have your email address and phone number in the booking, please?


Cjd600: ***details***
Ren:

Thanks. Let me check this booking for you.


Cjd600: Ta
Ren:

You're welcome.


Ren:

Thank you for your patience. I'll be with you shortly.


Cjd600: ok,thanks
Ren: Thank you for waiting. I'll be with you in just a moment.
Ren:

Thank you again for your patience. I'll be with you shortly.


Ren:

Thank you for your patience. The current flights that you have here are below:

QF554 25SEP SYD BNE 2030 2200
CX456 26SEP BNE HKG 0050 0730
CX279 26SEP HKG CDG 0905 1550
BA344 04OCT LHR NCE 1120 1425
AY005 08OCT HEL JFK 1220 1405


Cjd600: Yes, that should have been updated after my 3 hour chat today, and $2k taxes payment.
Cjd600: Can you see my chat with Luis on my account?
Ren: Thank you for waiting, I’ll be right with you.
Ren:

I'm unable to see that. However, I can send you the e-ticket for this flight on which you will receive anytime within 24 hours.


Cjd600: But I added 3 more flights today.He didn't know what he was doing clearly.
Ren:

What are the flights that you're trying add?


Cjd600: This is what he was supposed to do, and gave me a secure payment form, and accepted my payment: paste from his chat Luis: Total amount will be 156,000 points that includes the fare difference of 34,000/person plus change fee 5000 points person plus the tax difference of AUD 2168.80. This is for adding the flights: BA 6/10 NCE-LHR BA345 (economy), 7/10 LHR-HEL BA794 (business) LAX-ADL CX885/CX175 23/10 (Business)
Cjd600: And I also changed my 4/10 LHR-NCE to same flight but on 3/10
Ren:

Thank you for that information. Let me check the availability of the flight. One moment, please.


Cjd600: It better still be there after I wasted 3 hours with incompetent Luis. Thanks
Ren: Thank you for waiting. I'll be with you in just a moment.
Ren:

Thank you for your patience. I'll be with you shortly.


Cjd600: Appreciate your help
Ren: Thank you for waiting, I’ll be right with you.
Ren:

Thank you for your patience. Please confirm below details of new flights:
BA344 03OCT LHR NCE 1130 1435 - Business - changes from 04OCT
BA345 06OCT NCE LHR 1525 1635 - Economy
CX885 23OCT LAX HKG 1230 1855+1 - Business
CX175 25OCT HKG ADL 0020 1130 - Business


Cjd600: and also 7/10 LHR-HEL BA794 (business). You'll prob need to search the ADL-LAX as one leg
Cjd600: LAX-ADL sorry
Ren:

Thanks. The flight from LAX to ADL that would be 23 October 2019?


Cjd600: yes
Ren:

There is no direct flight on that route what we have is the flight below:

CX885 23OCT LAX HKG 1230 1855+1 - Business
CX175 25OCT HKG ADL 0020 1130 - Business


Cjd600: yep, that's fine, thanks, Luis couldn't find it like that
Ren:

Great. The new flights are below:
BA344 03OCT LHR NCE 1130 1435 - Business - changes from 04OCT
BA345 06OCT NCE LHR 1525 1635 - Economy
BA794 07OCT LHR HEL 0825 1320 - Business
CX885 23OCT LAX HKG 1230 1855+1 - Business
CX175 25OCT HKG ADL 0020 1130 - Business


Cjd600: yes, perfect, thanks
Ren:

May I have your Frequent Flyer account number, please?


Cjd600: *******

Ren:

To help you with your query we'll need your Frequent Flyer PIN. I’ll send a Secure Form through this chat for you to enter your PIN and select Submit.


Ren:

Thanks. One moment, please.


Ren:

Thank you for your patience. The total amount of points needed is 136,000 points per passenger plus the change fee of 5,000 points per passenger, service fee of 8,000 points per passenger and the taxes of AUD542.20 per passenger. Shall we proceed?


Cjd600: yes, but the 8k points service fee does not apply to business awards
Ren:

I see. One moment, please.


Ren:

Yes, there is no service fee for this.


Ren:

I'll send a Secure Form through this chat. Please enter your Credit Card details for the payment and select Submit.


Ren:

Thanks. Let me process this for you.


Cjd600: Thank you
Ren: Thank you for waiting. I'll be with you in just a moment.
Ren:

Thank you for your patience. It's done. You will receive the updated e-ticket anytime within 24 hours.


Cjd600: Thanks Ren, much appreciated - wish I got you at 1pm today and saved 3 frustrating hours. Think a Supervisor should look at my transcript chat with Luis, which still failed after he took my payment....definite training required. ANyway, thanks for your help, have a nice evening
Ren: Thank you for waiting, I’ll be right with you.
Ren:

You're welcome.


Ren:

Thanks for chatting with me. To close this chat and provide us with valuable feedback on your experience, please click on the "X" button at the top right of this chat window.


Info: Thank you for chatting with us.

 

[JohnM]

It's not a Round the World booking.

How many times do we have to go through this?

A OneWorld Award does NOT mean that there's any requirement to go round the world. The 35K miles is a key limit (along with some stopover and number of carriers rules).

A OneWorld Explorer (aka xONEx) is a true RTW fare, where there is a requirement to go round-the-world - but it's a PAID fare.

They are completely separate entities.

We really must remove any 'round the world' phrase from this thread . It causes far too much confusion.