Did you get rebooked into a commercial class? If yes, claim the points/SC's/etc!
Unfortunately not! U class for HKG-SYD & I am not sure how, but also on AF TGL-CDG.
I was under the impression missed flight = loss of entire remainder of PNR? Would you mind sharing the circumstances?
I missed check in for my flight at CDG by ~20mins, rang QF's french number straight away and spoke to the team there. The guy was extremely helpful & was upfront that they had limited capability to make changes without contacting QF in AUS, but I spent a good 90mins on the phone to them & they were able to move me to the next avail award seat on that route (CDG-LHR) which just so happened to be the same flight the following day.
This move was confirmed BEFORE the scheduled departure time & was issued on a new PNR with my FCO-HKG flight attached, but nothing to SYD.
The french office weren't able to confirm the HKG-KUL-SYD legs due to MH never confirming the original seats and awards no longer existed. So I rang the WP desk a few hours later and despite having no award seats visible online, or to the agent initially they booked a seat in J on CX, so not sure what happened there but it was made available.
They also combined the new "french" PNR with my old one and everything stayed the same, seat selection meals the lot, however when I arrived at check-in the following day BA couldn't action because the E-TICKET number hadn't been attached, so another call to the WP desk to get that fixed was needed.
At no time did any one question the request to move flights because of the no show despite me telling them I had missed it, but it could have been for any or multiple of these reasons (all speculation):
1) The call was received by QF BEFORE the "no show" message went from BA to QF.
OR
2) The call was received before scheduled departure time.
3) The french team weren't that familiar with the process & by accident they re-activated (if possible?) by playing around with the booking.
4) When speaking to the WP desk about multiple PNR's, no award seats despite a confirmed ticket on MH that apparently wasn't confirmed by them, the easiest option was to re-book and resolve the issue
5) WP status??
6) Travel gods looking over me?
