Now that VA owns Tiger...

[newmarket]

Can anyone offer a real contact to resolve some serious behaviour problems that my wife and kids had to deal with from Tiger staff members? There is no need to go into specifics of the incident.

It was obviously a stressful time in Sydney this week, but there is no excuse for this type of behaviour and we're getting the standard Tiger run around.... "Go back to Sydney and talk to the staffer..."

Anyway, I am a VA platinum. I think that it is appropriate for the VFF rep or a Tiger rep to contact me via PM quickly.

 

[Intra]

Tiger rep? Since when did Tiger get any form of Frequent Flyer program (BESIDES that marketing "Choose your Card Colour" program)

Sorry mate, but while VA own TT, they aren't at all linked in terms of flights/frequent flyer programs/customer service/GCC ect. Maybe they might have streamlined some back office processes to save money, but other than that.

You get what you pay for :? Even if that is terrible customer service. I'm VA Plat too, having just chucked my next 3 flights to VA. I'd expect to be treated the same way on TT as the guy who doesn't even know what VFF is.
I doubt even you PM'ing the VFF Rep could sort out anything.

This post, plus the many experiences of others, helps my judgement in Never flying Tiger, even if you wanted to pay me. Some laugh, but then they experience it....

 

[moa999]

Don't think you have given enough information to cause any Rep to contact you. I don't think Tiger has one on this Board in any event.

My suggestion if normal customer service channels haven't worked is a registered letter to the CEO of Virgin Group.
Politely written, outlining your concerns with what happened on the day and latter failures with customer service.

 

[smit0847]

If you dont like an LCC, dont fly them. They wont care if you leave.

 

[stoneman]

Don't think you have given enough information to cause any Rep to contact you. I don't think Tiger has one on this Board in any event.

My suggestion if normal customer service channels haven't worked is a registered letter to the CEO of Virgin Group.
Politely written, outlining your concerns with what happened on the day and latter failures with customer service.

Registered letter to the CEO of ....... ABSOLUTELY!

 

[samh004]

The Virgin rep hasn't even been on here in a while... I'd go with the letter option.

 

[under the radar]

VAs 'connection' to TT is purely financial...their co-operation on the 'service' side is NON EXISTENT.
you fly TT....you deal with TT

 

[pauly7]

VAs 'connection' to TT is purely financial...their co-operation on the 'service' side is NON EXISTENT.
you fly TT....you deal with TT

VA have 'rescued' some of TT's cancelled flights a couple of times but in the whole you are right - it's much like the JQ/QF relationship (or lack thereof!)

 

[woodborer]

Anyway, I am a VA platinum. I think that it is appropriate for the VFF rep or a Tiger rep to contact me via PM quickly.

I doubt that VA platinum will count for anything. I think the companies only join way up at the board level.

 

[slc767338]

VA have 'rescued' some of TT's cancelled flights a couple of times but in the whole you are right - it's much like the JQ/QF relationship (or lack thereof!)

At least flying JQ as a QF status pax confers lounge access

 

[samh004]

At least flying JQ as a QF status pax confers lounge access

If you're lucky enough to be in the same terminal (which isn't always the case).