Now prior to moving to the DBV we actually enquired about staying in the OWV. We really liked it and figured the novelty factor was worth it. Unfortunately it and all others were booked out.
During the first three nights we thought there were very minor things with service which were just not as polished as they should have been, given the cost of this place. All exclude the 10% service charge and 12% tax. I needed to get some thongs (footwear) as mine broke in Norway (slipped on ice getting out the spa). You really are a captive audience. They wanted US$64++ for a basic pair of Havaianas. Cost in Australia is under $30 AUD. Luckily I managed to find some no name brand for half that price, but still very expensive!
Anyway, the small service failings were noted. On arrival, our concierge took us too our room. He noted a small pathway light with the villa number was broken. He also noted the pool light was broken and said he'd get them fixed. This never happened. We also received a bottle of red wine in our room. While a lovely gesture, cheap red in this environment didn't sound appealing. The next morning we saw our concierge and asked if the wine could be swapped for a couple of cold beers. He agreed and said he'd organise it to be done. Never happened. We needed to follow up. When ordering food, a couple of times there appeared to be communication issues. All this things were pretty minor and didn't warrant making a fuss over, but they started to add up.
When we got back to our new DBV after the cruise the room seemed warmer than the previous one, even though the air-con was set to the same temp. We turned it down and went out. A few hours later it didn't seem any cooler. That night we had a dinner in the wine cellar. I called reception and requested someone come sort it out. I asked them to come after 7pm as we would be out. Instead, the guy came a little earlier, fiddler around with something and told me it was fixed. We needed to leave for dinner.
When we came back from dinner, rather late and rather merry, the room was still no colder. We had a very restless night's sleep. We also noticed a few things were missing. The front blinds were meant to be motorised, but they weren't. We noticed the villas around us had sheer organza curtains to give some privacy. This was confirmed looking at the hotel's website. Ours was missing. So it almost seemed work had not been completed on the villa we were in.
I decided to the best way forward was to get the resort manager to come to the villa to show this in person. The manager was odd the island so we got the duty manager. She was quite apologetic. She said we could move to another DBV or get it fixed. We really didn't want to have to pack up again so elected for the repairs. After being out of the villa for a few hours it was still not done. Communication was poor with us having to follow up all the time. Eventually I just said we'd now rather move, what compensation would be offered. We were told we could move to a two bedroom DBV. Essentially this has an extra bedroom where the rear outdoor day bed is. For us, this was pointless and didn't consider any benefit. I said I'd accept this but expect the upgrade price for the three nights to be waived. It was.
The rest of the new villa was identical. I'll include some pictures showing the second room, which would be great for kids. This villa was also a little more private, had the sheer curtains etc.