Recently flew on a QF award ticket with a QF flight number between Sydney and Osaka (code-share operated by Jetstar), and despite phoning beforehand to check with QF telephone sales and referring to this website (https://www.qantas.com.au/agents/dyn/qf/policies/qfJqCodeshareInfoflightproduct) I still ended up having to pay for meals and drinks.
The crew told me to complain to QF and that i was 'only on an award ticket anyway'.
When booking the award flight I was not advised that there would be no meals/drinks and neither was there an option to pre-pay, hence I assumed I would just get them like any paid QF-ticketed passenger on JQi.
An e-mail to QF resulted in a standard response saying I wasn't entitled to it and I should have called Jetstar beforehand to pay for the meal.
I still strongly believe this is all bull**** as there is no mention anywhere in the QF FFP terms/conditions or my E-Ticket itinerary terms/conditions that the service should be any different to that of any other QF flight.
I guess that's what you expect with QF/JQ.
The crew told me to complain to QF and that i was 'only on an award ticket anyway'.
When booking the award flight I was not advised that there would be no meals/drinks and neither was there an option to pre-pay, hence I assumed I would just get them like any paid QF-ticketed passenger on JQi.
An e-mail to QF resulted in a standard response saying I wasn't entitled to it and I should have called Jetstar beforehand to pay for the meal.
I still strongly believe this is all bull**** as there is no mention anywhere in the QF FFP terms/conditions or my E-Ticket itinerary terms/conditions that the service should be any different to that of any other QF flight.
I guess that's what you expect with QF/JQ.