I had a confirmed F redemption Mel-Ams in Sept. I received an email stating my seat had been changed to Business on the Sin- Ams leg.
Phoned and was told that they had changed the plane and there was no F class on board. They verbally confirmed (and I did an online dummy booking) that it was still a 777-300ER.
My options are to leave the booking as a mixed redemption with no compensation or downgrade the whole flight Mel-Ams to business and get a points refund.
Looking at their website and seatguru they do not list any 777-300ER without F class. A google search shows some comments that an A350-900 may be introduced in 2016 in a 3 class (no F )configuration.
Anybody know any more about this?
Phoned and was told that they had changed the plane and there was no F class on board. They verbally confirmed (and I did an online dummy booking) that it was still a 777-300ER.
My options are to leave the booking as a mixed redemption with no compensation or downgrade the whole flight Mel-Ams to business and get a points refund.
Looking at their website and seatguru they do not list any 777-300ER without F class. A google search shows some comments that an A350-900 may be introduced in 2016 in a 3 class (no F )configuration.
Anybody know any more about this?