Hi,
New member from Perth here.
Talking about website bugs, has anyone figured out how to book child redemption tickets online - using the child's own points from its own Krisflyer account - and associating it with a booking made by the parent account (to comply with the rule
KrisFlyer members under 17 years of age are not eligible to redeem their miles for award tickets online, unless a Redemption Nominee above 18 years old is travelling with him/her on the same flight)?
E.g the rules only say travelling on same flight, not having their ticket booked from the same account points.
On the new website you cannot make a child only booking as the "no of adults" drop down has min of 1. If you ignore this (e.g book child as adult) and proceed it stops at the checkout where Dob is <17 and thus not valid. I see no question/option to connect to an adult booking or similar as far as I can see (I am a nominee for this child & vv so there is a profile connection between us). So I conclude there is no way to make a redemption booking for the child when logged in to the child's account:?:
I also tried making the booking logged is as myself, hoping to find an option to use the child's points for itself somewhere in the booking process. However there was no luck there either. So again i conclude that you can;t book for another person (even if its a nominee) using their points while logged in to your own account
My conclusion is that the new website has not included the functionality of booking child redemption tickets, even though it should be possible according to the rules.... :shock:
I called membership services and spoke to a guy who first had no idea what I was talking about, and then, after putting me on hold for a while, no idea how to solve it. Obviously the Q&A "what to say to callers" flowchart they have to follow also lacks an explanation how to do this...
In the end I gave up & faxed the booking request asking for the 15% discount due to lacking web functionality. We'll see where it ends up.