Just wanted to give a quick congratulations to the Flybuys Travel customer service team for a job well done! I booked a flight when Flybuys travel first launched and the points didn't credit to my Flybuys account. The other week I lodged a query through the FlyBuys Travel website and it was answered the same day and the correction processed the following day! Great customer service and this isn't the first time I've had this kind of experience with Flybuys, so a big thank you! Most of us understand that things can sometimes go wrong, it's part of life, how a company deals with these mistakes is what differentiates the good / great from the rest of the pack. In my experience, both Flybuys and AMEX seem to really value prompt customer service. Now if only a certain airline with a skippy logo would get to my emailed request from a couple of weeks ago...
On a separate note Flybuys, if you are looking for ideas to improve the FlyBuys program, I'd be really keen to see you expand the number of airline redemption partners you have beyond
Etihad. With the revamped FlyBuys program, I think you have the opportunity to make a rewards program that could rival the best in the country (which would be AMEX in my opinion) - perhaps even be the best in Australia. You already have a great range of shopping partners and you have credit card offerings, but to really challenge to be the best rewards program, you'd need to expand your range of flight rewards partners. By this I mean partners where you can convert Flybuys points into airline frequent flyer points (like we can with
Etihad), not "Any Seat" award bookings via the Flybuys Travel website (these have a time and a place, but that is not what I'm talking about).
If you are considering expanding your redemption partners I'd suggest the usual suspects:
Virgin Australia's Velocity, Singapore Airlines KrisFlyer and Cathy Pacific Asia Miles. If you wanted to stand-out from the pack though and rival AMEX, you could consider adding some less common, but much sought after partners: American Airlines AAdvantage, British Airways Avios, Alaska Air Mileage Plan and of course Starwood Preferred Guest. It would be great to see some high quality competition to AMEX in the award space and Flybuys I think you are only a few quality redemption partners away!
Either way, thanks for the great customer service in my recent case and keep up the good work!
Edit: Couple of wrong clicks and this post didn't end up in the thread I was intending, sorry - hopefully it isn't too off topic.
