New Feature: View Airline Partner Claims Online

[Grimace1]

So it appears with the recent maintenance done on the Velocity website, we can now see the claims we have submitted for retro crediting etc.


http://www.velocityfrequentflyer.com/content/MyAccount/ClaimMissingPoints/ViewAirlinePartnerClaims/

 

[TomVexille]

Interesting. And it appears to work.

 

[Ausbt]

Good find. Mind you I immediately logged one - and it is yet to display.

 

[Denali]

Interesting. And it appears to work.

Ive logged in and got "no claims to display", although I have 2 claims outstanding.

 

[TomVexille]

Ive logged in and got "no claims to display", although I have 2 claims outstanding.

Mine looks like this:

Claims submitted between 27 Apr 2014 and 27 Apr 2015

[TABLE="class: center, width: 513"]
[TR="bgcolor: transparent"]
[TH]Date
Submitted[/TH]
[TH="width: 15%, bgcolor: transparent"]Date
Flown[/TH]
[TH="width: 15%, bgcolor: transparent"]Flight
Number[/TH]
[TH="width: 10%, bgcolor: transparent"]Origin[/TH]
[TH="width: 15%, bgcolor: transparent"]Destination[/TH]
[TH="width: 30%, bgcolor: transparent"]Claim
Status[/TH]
[/TR]
[TR="bgcolor: transparent"]
[TD="bgcolor: transparent"]20 Jun 14[/TD]
[TD="bgcolor: transparent"]06 Jun 14[/TD]
[TD="bgcolor: transparent"]NZ726[/TD]
[TD="bgcolor: transparent"]Melbourne (Tullamarine)[/TD]
[TD="bgcolor: transparent"]Auckland[/TD]
[TD="bgcolor: transparent, align: left"]Successful[/TD]
[/TR]
[/TABLE]


Are yours airline claims?

 

[Denali]

1 x flight claim and 2 x Agoda accommodation claims. I'll try again later tonight.

ta

 

[TomVexille]

1 x flight claim and 2 x Agoda accommodation claims. I'll try again later tonight.

ta

It specifically says VA and airline partners excluding AB. So I doubt the Agoda ones would show up.

View the status of missing Points claims with Virgin Australia and our airline partners, excluding airberlin, below.

 

[bullerdude]

Well this is nice to see given points claims is something they have needed to improve for a long time

 

[Frostydog007]

Why they didn't wait until they could list ALL outstanding retro claims, irrespective of whether it is for a partner airline booking, a VA booking or accomodation etc is beyond me. Perhaps this will be an added feature in time to come. I find it exhausting chasing upretro claims with partners that have been ongoing for months and months........sigh

 

[brebbles]

Just to add my experience. I submitted a claim online for an EY flight from FRA - AUH. This was originally purchased in Y (or Q specifically) and upgraded to J via Etihad Select Upgrade, and per either EY's or VA's T&C's on bidding for upgrades I should have been eligible for the originally booked class' points and SC's - https://www.velocityfrequentflyer.com/content/Earn/Airlines/PointsEarn/#etihad

After I submitted my claim online it appeared as 'pending' under my claims on the Velocity site. After a few weeks Etihad decided to deny my claim, and curiously the status of my pending claim changed to 'success' for a few days before dropping off the pending claims section.

I since emailed VA with supporting documentation and provided links to theirs and EY's websites which state I should be eligible for Q-class points and SC's, and while they emailed a response and acknowledged they are chasing up with EY, nothing has appeared in my pending claims section on Velocity.