New Feature: View Airline Partner Claims Online

[Grimace1]

So it appears with the recent maintenance done on the Velocity website, we can now see the claims we have submitted for retro crediting etc.


http://www.velocityfrequentflyer.com/content/MyAccount/ClaimMissingPoints/ViewAirlinePartnerClaims/

 

[TomVexille]

Interesting. And it appears to work.

 

[Ausbt]

Good find. Mind you I immediately logged one - and it is yet to display.

 

[Denali]

Interesting. And it appears to work.

Ive logged in and got "no claims to display", although I have 2 claims outstanding.

 

[TomVexille]

Ive logged in and got "no claims to display", although I have 2 claims outstanding.

Mine looks like this:

Claims submitted between 27 Apr 2014 and 27 Apr 2015

Date Submitted	Date Flown	Flight Number	Origin	Destination	Claim Status
20 Jun 14	06 Jun 14	NZ726	Melbourne (Tullamarine)	Auckland	Successful

Are yours airline claims?

 

[Denali]

1 x flight claim and 2 x Agoda accommodation claims. I'll try again later tonight.

ta

 

[TomVexille]

1 x flight claim and 2 x Agoda accommodation claims. I'll try again later tonight.

ta

It specifically says VA and airline partners excluding AB. So I doubt the Agoda ones would show up.

View the status of missing Points claims with Virgin Australia and our airline partners, excluding airberlin, below.

 

[bullerdude]

Well this is nice to see given points claims is something they have needed to improve for a long time

 

[Frostydog007]

Why they didn't wait until they could list ALL outstanding retro claims, irrespective of whether it is for a partner airline booking, a VA booking or accomodation etc is beyond me. Perhaps this will be an added feature in time to come. I find it exhausting chasing upretro claims with partners that have been ongoing for months and months........sigh

 

[brebbles]

Just to add my experience. I submitted a claim online for an EY flight from FRA - AUH. This was originally purchased in Y (or Q specifically) and upgraded to J via Etihad Select Upgrade, and per either EY's or VA's T&C's on bidding for upgrades I should have been eligible for the originally booked class' points and SC's - https://www.velocityfrequentflyer.com/content/Earn/Airlines/PointsEarn/#etihad

After I submitted my claim online it appeared as 'pending' under my claims on the Velocity site. After a few weeks Etihad decided to deny my claim, and curiously the status of my pending claim changed to 'success' for a few days before dropping off the pending claims section.

I since emailed VA with supporting documentation and provided links to theirs and EY's websites which state I should be eligible for Q-class points and SC's, and while they emailed a response and acknowledged they are chasing up with EY, nothing has appeared in my pending claims section on Velocity.