- Joined
- Oct 29, 2006
- Posts
- 131
On my second phone call now - James had the details of my complaint when he answered the call. And said " how can I help resolve this for you dear Sale"
James is now off trying to sort it. Just came back to me - he has sorted a "cross product transfer" to a NAB Low Fee Card with the same credit limit - cost $49 per year and the $420 will be waived! He said that's the only way he could do it. I'm very very happy as I have the credit limit that i want plus a minimal annual fee.
James also said that previous CSR was absolutely wrong saying that if I changed cards I would need to pay both fees.
Thanks for the encouragement to follow through more. (I think having the complaint sitting there helped)
Both gentlemen I spoke with said that for NAB not to warn customers of the upcoming annual fee was something that NAB needed to review
James is now off trying to sort it. Just came back to me - he has sorted a "cross product transfer" to a NAB Low Fee Card with the same credit limit - cost $49 per year and the $420 will be waived! He said that's the only way he could do it. I'm very very happy as I have the credit limit that i want plus a minimal annual fee.
James also said that previous CSR was absolutely wrong saying that if I changed cards I would need to pay both fees.
Thanks for the encouragement to follow through more. (I think having the complaint sitting there helped)
Both gentlemen I spoke with said that for NAB not to warn customers of the upcoming annual fee was something that NAB needed to review
