NAB Credit Card Updates 1 October 2026

[Sale]

On my second phone call now - James had the details of my complaint when he answered the call. And said " how can I help resolve this for you dear Sale"

James is now off trying to sort it. Just came back to me - he has sorted a "cross product transfer" to a NAB Low Fee Card with the same credit limit - cost $49 per year and the $420 will be waived! He said that's the only way he could do it. I'm very very happy as I have the credit limit that i want plus a minimal annual fee.

James also said that previous CSR was absolutely wrong saying that if I changed cards I would need to pay both fees.

Thanks for the encouragement to follow through more. (I think having the complaint sitting there helped)

Both gentlemen I spoke with said that for NAB not to warn customers of the upcoming annual fee was something that NAB needed to review

 

[Jenya]

Bummer, this card becomes almost useless with travel insurance the only valuable perk, and if considering $420 free completely useless.
Just got my 30K for second year open.
I'll only keep it open because my card is part of NAB home loan package so no separate fee to pay.
Will probably reduce limit to 6K.
Luckily I was just approved for ANZ Black with 1 QF point per dollar to 7K, but this will probably devalue too soon.

 

[Blackswan]

Just received my email from NAB advising me of the changes. Will now need to start considering my options (or lack thereof)...

 

[Sale]

Re my NAB saga (above). I'm still waiting on the NAB low fee ($49 card to arrive - but meantime have just been approved for a Qantas Money Platinum card. As a retiree, Im very happy with that!

So when the NAB card arrives I won't bother activating it. Hopefully I won't need to pay their $49 then and can just cancel it.

I am just so annoyed with NAB - I'd rather just not deal with them at all because of:
- their huge reduction in points from Oct 1
- their non-notification of when annual fee is coming up
- their initial refusal to waive the annual fee if I closed the card (and did not use it after the annual fee landed)
- and different information from different customer services agents which is really annoying.

An aside: Gee I just looked at the NAB website - big sign on bonuses on offer - for the Qantas Signature card it's 100,000 points plus another 30,000 next year, plus $250 cashback! (I'm sure thats higher than last week (but I could easily be wrong).