Missing Uber Airport Points

Status
Not open for further replies.
I did 2 eligible trips on 5th Sept, both posted 6th Sept.

But my trip to airport on 3rd July still hasn't posted.
 
I'm missing 6 rides from June too. Over 1000 points. Escalated to Uber and Qantas. Same deal it's with a specialist. It's been with them for 6 weeks now. I will chase again in 2 weeks. I don't know what they just don't do a discressionary award and close it out like any other complaint
 
Struggling to Redeem Your Frequent Flyer Points?
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

AFF Supporters can remove this and all advertisements

Curious as to how people are corresponding with Uber and Qantas re missing points?

On the claim missing points section of the Qantas page there is no mention of a process for Uber. On Uber site and app I cant see anywhere to contact them either.

I have the receipt from my missing trip in July, but no idea how to make a claim for the missing points, given its now been more than 8 weeks.
 
Lynda2475 said:
Curious as to how people are corresponding with Uber and Qantas re missing points?

On the claim missing points section of the Qantas page there is no mention of a process for Uber. On Uber site and app I cant see anywhere to contact them either.

I have the receipt from my missing trip in July, but no idea how to make a claim for the missing points, given its now been more than 8 weeks.
Click to expand...
Submit on the form with Uber first up:
Go to the Uber App >Help> More > Using Uber at the Airport > Earning Qantas Points

I expect you will be given the run around so its worth raising this with Qantas FF Contact Us Page too

I was planning to call Qantas tomorrow on my missing 6 rides as they have had the support ticket for nearly 8 weeks now and feedback other than its with a specialist.
 
Sponsored Post

Struggling to use your Frequent Flyer Points?

Frequent Flyer Concierge takes the hard work out of finding award availability and redeeming your frequent flyer or credit card points for flights.

Using their expert knowledge and specialised tools, the Frequent Flyer Concierge team at Frequent Flyer Concierge will help you book a great trip that maximises the value for your points.

Just called Qantas. They said its with their IT team overseas (and has been for 8 weks). They are seeing an email to see if they can get aprogress update. I expect they will seek to resolve everyone in one go - rather than individual ones. This may be going on for a while.
 
Lynda2475 said:
Curious as to how people are corresponding with Uber and Qantas re missing points?

On the claim missing points section of the Qantas page there is no mention of a process for Uber. On Uber site and app I cant see anywhere to contact them either.

I have the receipt from my missing trip in July, but no idea how to make a claim for the missing points, given its now been more than 8 weeks.
Click to expand...

QF advises to contact Uber via the app.

There is a 'Help' section on the Uber app (top left drop down, then Help is the section option listed). Click on 'more' in the additional topics section, select 'Using Uber at the airport' and then the 'Earning Qantas points' option to raise the query.

Then prepare to receive a standard 'we've escalated to the appropriate team' response and hear nothing from them unless you chase them up.
 
Arrived in SYD International this morning and Uber surge meant my usual $35-40 trip was quoted at $80! Used Ola instead. The number of points really isn't that worth much here folks...
 
True the uber points are tiny per trip (100 points or less), however since company policy is to use uber (only supposed to take cab if wait is >10 mins or surge pricing) one may as well get the points.
 
Did you look at the cost of using something other than Uber X. Often when Uber X is surging, the more premium options work out to actually be cheaper.
 
Daver6 said:
Did you look at the cost of using something other than Uber X. Often when Uber X is surging, the more premium options work out to actually be cheaper.
Click to expand...

Yep, they were all surging actually. But it's a good tip, in Hong Kong where UberX is officially banned but Uber Black is not (since those drivers have hire car permits), you often find Uber Black to be cheaper.
 
I had Uber rides to CBR last Thursday afternoon and morning July 4.
The points from last week posted this morning. The points from the July trip haven't.
Queried both Uber and Qantas.
Qantas came back with the 6 week line, upon which I pointed out that a ride 5 days ago has posted, while a ride 4 months ago hasn't and 4 months is longer then 6 weeks.
Uber doesn't seem to understand what I'm talking about.

How many people are still missing points from the June/July period?
 
Himeno said:
I had Uber rides to CBR last Thursday afternoon and morning July 4.
The points from last week posted this morning. The points from the July trip haven't.
Queried both Uber and Qantas.
Qantas came back with the 6 week line, upon which I pointed out that a ride 5 days ago has posted, while a ride 4 months ago hasn't and 4 months is longer then 6 weeks.
Uber doesn't seem to understand what I'm talking about.

How many people are still missing points from the June/July period?
Click to expand...

Here, still missing points from June
 
Im still missing points from 2nd July, nothing has come of the ticket i raised. All trips taken since start of August have posted within 3 days - so for me the issue only relates to July.
 
Last edited:
I'm up to 11 missing trips going back to June.

In my last communication with Uber (after I made a formal complaint and threatened escalation to the ACCC and Commercial Passenger Vehicles Victoria who regulates Uber in Victoria), the complaints team advised they were aware of an issue with Qantas points transfers and to bear with them whilst they work on a solution.
 
garagesalekhg said:
I'm up to 11 missing trips going back to June.

In my last communication with Uber (after I made a formal complaint and threatened escalation to the ACCC and Commercial Passenger Vehicles Victoria who regulates Uber in Victoria), the complaints team advised they were aware of an issue with Qantas points transfers and to bear with them whilst they work on a solution.
Click to expand...

Im still short my 1200 points. Its now nearly November. Anyone with any update?
 
Status
Not open for further replies.

Enhance your AFF viewing experience!!

From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.

And you'll be supporting us so that we can continue to provide this valuable resource :)


Sample AFF with no advertisements? More..

Recent Posts

Currently Active Users

... and 17 more.
Total: 761 (members: 67, guests: 694)
Back
Top