Missing flybuys points

Tiki

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Yeah I prefer Woolies too also because I get more value from QF points. But a $50 spend 4 for 10k Flybuys is hard to resist.
 
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kyle

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I think my success rate is about 4 out of 5 for those spend x for y bonus points. The most reliable promotion for me is the 4 week one. The points have never failed to post after week 4 of shopping. Hope I haven't jinxed it now.

I will give it another few days before I call the call centre for that mandatory 15-30 min wait despite calling at 9am. BTW, if @flybuys is listening, some feedback on that on hold system, the estimated wait time has never been close to accurate. When it says x minutes, it's always at least double that.

An update. Braved the call centre this morning. Only waited about 10 minutes when I called at 9.01 this morning, but the estimated wait time was still pretty much out.

To their credit, there's no 7 business days waiting for the back office to process the bonus points this time. The agent said I would get them within 24 hours. Just checked now and the balance has been updated, but the transaction is not yet showing.
 

Rembrandt

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Can you claim missing bonus points if you no longer have the receipt from Coles? e.g. does Flybuys or Coles have receipts available online to download? e.g. Everday Rewards has an option to download receipts digitally.

Thanks.
 

SydneySwan

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Can you claim missing bonus points if you no longer have the receipt from Coles? e.g. does Flybuys or Coles have receipts available online to download? e.g. Everday Rewards has an option to download receipts digitally.

Thanks.
Yes. I just point FB to the transaction that earnt the regular points. I don’t believe Coles have online receipts available to the hoi polloi but if the transaction posted and just the bonus points are missing then I assume that FB must have access.
 

Nathant123

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Has anyone noticed a delay in bonus points being awarded over the last few days? I’d typically get my base points on coles spend a day after along with any bonus points. Now I’m missing bonus points on a few transactions over the last few days and I’ve had to hold onto receipts. Hoping it’s just a temporary glitch and I don’t she to chase em up.
 

kyle

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Has anyone noticed a delay in bonus points being awarded over the last few days? I’d typically get my base points on coles spend a day after along with any bonus points. Now I’m missing bonus points on a few transactions over the last few days and I’ve had to hold onto receipts. Hoping it’s just a temporary glitch and I don’t she to chase em up.

Join the unfortunate club. :(
 

Rembrandt

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Has anyone noticed a delay in bonus points being awarded over the last few days? I’d typically get my base points on coles spend a day after along with any bonus points. Now I’m missing bonus points on a few transactions over the last few days and I’ve had to hold onto receipts. Hoping it’s just a temporary glitch and I don’t she to chase em up.

Yes I've noticed this. On Monday I shopped at Coles and purchased 8 bonus point items, only half turned up in my Flybuys transaction log this morning. This has made me a bit suspicious and hence my question earlier today about if I need a receipt to claim bonus points (I
accidentally threw away my receipt).
 

Rembrandt

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Yes I've noticed this. On Monday I shopped at Coles and purchased 8 bonus point items, only half turned up in my Flybuys transaction log this morning. This has made me a bit suspicious and hence my question earlier today about if I need a receipt to claim bonus points (I
accidentally threw away my receipt).

So it's been a week and a half since my shop at coles and roughly 2.5K of bonus points are yet to appear (some other bonus points have). How long should I wait before contacting Flybuys?
 

kyle

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So it's been a week and a half since my shop at coles and roughly 2.5K of bonus points are yet to appear (some other bonus points have). How long should I wait before contacting Flybuys?

Right after when it says bonus points should be credited in the Ts and Cs.
 

rogerkambah

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On 5th October I received an email titled 'Don't forget to collect 500 bonus points on fuel at Shell Coles Express' saying that if I filled up with at least 20 litres of Shell fuel I would receive 500 bonus points and a free 600ml bottle of Coles water.
On 6th October filled up with 40 litres, checked in my FB card and paid. Asked about the bottle of water - no, no water offer, and until now, no 500 bonus points either.
Has anyone else had this offer fail?
 

Rembrandt

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On 5th October I received an email titled 'Don't forget to collect 500 bonus points on fuel at Shell Coles Express' saying that if I filled up with at least 20 litres of Shell fuel I would receive 500 bonus points and a free 600ml bottle of Coles water.
On 6th October filled up with 40 litres, checked in my FB card and paid. Asked about the bottle of water - no, no water offer, and until now, no 500 bonus points either.
Has anyone else had this offer fail?

Unfortunately, it takes time for some bonus points to arrive into your Flybuys account, especially Coles Express. If it's been more than a month then I'd contact Flybuys. I received bonus points from Coles Express today for a transaction 6 weeks ago.
 

rogerkambah

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Unfortunately, it takes time for some bonus points to arrive into your Flybuys account, especially Coles Express. If it's been more than a month then I'd contact Flybuys. I received bonus points from Coles Express today for a transaction 6 weeks ago.
I wish they were more consistent with the bonus points allocation. The Coles Express offer had no time limit listed in the T&Cs, an offer I took up yesterday at Coles said in the T&Cs that points should arrive within 48 hours and IIRC other offers have had a Congratulations message on the receipt saying points have been awarded.
 

kyle

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On 5th October I received an email titled 'Don't forget to collect 500 bonus points on fuel at Shell Coles Express' saying that if I filled up with at least 20 litres of Shell fuel I would receive 500 bonus points and a free 600ml bottle of Coles water.
On 6th October filled up with 40 litres, checked in my FB card and paid. Asked about the bottle of water - no, no water offer, and until now, no 500 bonus points either.
Has anyone else had this offer fail?
Did the attendant scan the bottle of water together with the Flybuys card?

If it's like the Coles offers, the free item will be discounted to $0.
 

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