Hi all,
This one is making me very angry.
Back in May all 3 of my families Qantas accounts received email from Qantas with the following offer.
Dear Graham,
We're helping you take off sooner when you shop and scan your Woolworths Rewards card. Just keep shopping to reach your next 2,000 Woolworths Points (which converts to $10 Woolworths Dollars, then 870 Qantas Points) before 6am 14 June 2017 and you'll get 500 bonus Qantas Points.
Hot tips for collecting points:
1. Take advantage of Woolworths Rewards points offers – watch out for bonus offers in your inbox to be used in-store or online.
2. Keep your Woolworths Rewards card handy, ready to scan on even small purchases.
3. Don't forget to scan your Woolworths Rewards card at BWS and selected Caltex Woolworths* too.
----------------------------------------------------
Two of our accounts achieved the goal but alas after continual checking for the credit of the bonus points none were to be found. So after searching high and low on the Qantas site for contact details I finally found an email address that appeared to be what I required - got that one wrong as I found out a few weeks later when I phoned and found they had no record of the email.
I tried to pursue the problem on the phone but was informed I would need to do it by email. I was provided with an email address which this time gave an auto reply (hooray) that was on 7/11, finally received a proper reply on 29/11 (must have really had to scrutinise the problem). Below is the reply.
----------------------------------------------------
Thank you for contacting the Qantas Frequent Flyer Service Centre.
Upon checking, the points from Woolworths was credited outside the promotion date.
To have your points claim processed, you'll need to contact Woolworths directly on 1300 10 1234 as these transactions aren’t handled by the Qantas Frequent Flyer Service Centre.
-----------------------------------------------------
On the surface what they are saying is correct. However what they are ignoring is the fact that Woolies points are credited on the 15th of every quarter. Ours hit our Qantas accounts on the 16th so they are now putting the onus on me to prove that they were earned prior to 6am on June the 14th, which I would have thought was pretty damn obvious as they were credited in the batch on the 16th.
Why on earth would you run a promotion like this that is obviously going to create problems?
I have emailed back and they are still saying I must prove it to them, which I am in the process of doing.
Is it worth my while for 500 points - not really, but as I said it has made me very angry and has got my back up so I am pursuing it. I would also assume that very few people received their bonus points so a word of warning - If you received this offer you should check your points to see whether they were credited.
This one is making me very angry.
Back in May all 3 of my families Qantas accounts received email from Qantas with the following offer.
Dear Graham,
We're helping you take off sooner when you shop and scan your Woolworths Rewards card. Just keep shopping to reach your next 2,000 Woolworths Points (which converts to $10 Woolworths Dollars, then 870 Qantas Points) before 6am 14 June 2017 and you'll get 500 bonus Qantas Points.
Hot tips for collecting points:
1. Take advantage of Woolworths Rewards points offers – watch out for bonus offers in your inbox to be used in-store or online.
2. Keep your Woolworths Rewards card handy, ready to scan on even small purchases.
3. Don't forget to scan your Woolworths Rewards card at BWS and selected Caltex Woolworths* too.
----------------------------------------------------
Two of our accounts achieved the goal but alas after continual checking for the credit of the bonus points none were to be found. So after searching high and low on the Qantas site for contact details I finally found an email address that appeared to be what I required - got that one wrong as I found out a few weeks later when I phoned and found they had no record of the email.
I tried to pursue the problem on the phone but was informed I would need to do it by email. I was provided with an email address which this time gave an auto reply (hooray) that was on 7/11, finally received a proper reply on 29/11 (must have really had to scrutinise the problem). Below is the reply.
----------------------------------------------------
Thank you for contacting the Qantas Frequent Flyer Service Centre.
Upon checking, the points from Woolworths was credited outside the promotion date.
To have your points claim processed, you'll need to contact Woolworths directly on 1300 10 1234 as these transactions aren’t handled by the Qantas Frequent Flyer Service Centre.
-----------------------------------------------------
On the surface what they are saying is correct. However what they are ignoring is the fact that Woolies points are credited on the 15th of every quarter. Ours hit our Qantas accounts on the 16th so they are now putting the onus on me to prove that they were earned prior to 6am on June the 14th, which I would have thought was pretty damn obvious as they were credited in the batch on the 16th.
Why on earth would you run a promotion like this that is obviously going to create problems?
I have emailed back and they are still saying I must prove it to them, which I am in the process of doing.
Is it worth my while for 500 points - not really, but as I said it has made me very angry and has got my back up so I am pursuing it. I would also assume that very few people received their bonus points so a word of warning - If you received this offer you should check your points to see whether they were credited.