Misleading Qantas bonus points offer

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midnight

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Jun 26, 2009
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Hi all,
This one is making me very angry.
Back in May all 3 of my families Qantas accounts received email from Qantas with the following offer.

Dear Graham,

We're helping you take off sooner when you shop and scan your Woolworths Rewards card. Just keep shopping to reach your next 2,000 Woolworths Points (which converts to $10 Woolworths Dollars, then 870 Qantas Points) before 6am 14 June 2017 and you'll get 500 bonus Qantas Points.

Hot tips for collecting points:

1. Take advantage of Woolworths Rewards points offers – watch out for bonus offers in your inbox to be used in-store or online.

2. Keep your Woolworths Rewards card handy, ready to scan on even small purchases.

3. Don't forget to scan your Woolworths Rewards card at BWS and selected Caltex Woolworths* too.

----------------------------------------------------

Two of our accounts achieved the goal but alas after continual checking for the credit of the bonus points none were to be found. So after searching high and low on the Qantas site for contact details I finally found an email address that appeared to be what I required - got that one wrong as I found out a few weeks later when I phoned and found they had no record of the email.

I tried to pursue the problem on the phone but was informed I would need to do it by email. I was provided with an email address which this time gave an auto reply (hooray) that was on 7/11, finally received a proper reply on 29/11 (must have really had to scrutinise the problem). Below is the reply.

----------------------------------------------------

Thank you for contacting the Qantas Frequent Flyer Service Centre.

Upon checking, the points from Woolworths was credited outside the promotion date.

To have your points claim processed, you'll need to contact Woolworths directly on 1300 10 1234 as these transactions aren’t handled by the Qantas Frequent Flyer Service Centre.

-----------------------------------------------------

On the surface what they are saying is correct. However what they are ignoring is the fact that Woolies points are credited on the 15th of every quarter. Ours hit our Qantas accounts on the 16th so they are now putting the onus on me to prove that they were earned prior to 6am on June the 14th, which I would have thought was pretty damn obvious as they were credited in the batch on the 16th.
Why on earth would you run a promotion like this that is obviously going to create problems?

I have emailed back and they are still saying I must prove it to them, which I am in the process of doing.

Is it worth my while for 500 points - not really, but as I said it has made me very angry and has got my back up so I am pursuing it. I would also assume that very few people received their bonus points so a word of warning - If you received this offer you should check your points to see whether they were credited.
 
I have given up on the Woollies QF tie up, i use it occasionally but frankly it's not worth the effort IMHO.
I get a better deal buying Epiquire wines with bonus points
 
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I've mentioned on another thread about how I'm 95% sure my Woolies points aren't all crediting. But considering it's a far reduced earn from before the change then I also just can't be bothered any more. Woolies Rewards was good while it lasted (i.e. before the change) but nothing lasts forever. As GPH notes, Epiqure is far better for points accruing: more points per $ and they usually post to your account in 24 hours.
 
Silly question GPH, but your post implies that it is possible to toggle the setting for Woolies Rewards -> QFF on and off again.
Is this correct ?
Just that I have never tried.

Back when the program was "improved" I did not turn this on as 870 QFF for $10 is >1c/point and I tend to try to acquire at <1c/point so decided this was not good value.

However I have recently received an offer for 2000 QFF for enabling WR->QFF then a further 8000 QFF if at least $10 worth of rewards are credited to QFF in the next two sweeps (if I am reading the terms correctly).
To my mind that means 10000 QFF for $10 on the assumption that I am already close enough to the necessary 2000 WR to get $10 in the timeframe with any ridiculously exaggerated Woolies spend, so the bonus is good value.
However I would not want to leave WR -> QFF turned on, hence my question.
 
I've mentioned on another thread about how I'm 95% sure my Woolies points aren't all crediting. But considering it's a far reduced earn from before the change then I also just can't be bothered any more. Woolies Rewards was good while it lasted (i.e. before the change) but nothing lasts forever. As GPH notes, Epiqure is far better for points accruing: more points per $ and they usually post to your account in 24 hours.

Agree there are far better ways to earn points and to be honest most of my Woolies points come form their bonus offers if they are reasonable. This one really annoyed me as it is actually a Qantas promo (with Woolies support obviously) and it would appear there was either not a lot of thought put into it or it was intentionally misleading.
 
Over the many years that I have been a (at that time EDR) WWR and QFF customer, the changes to both rewards systems really puts me off flying Qantas.
OT, but I find the VA/VFF and FB tie in a much better deal.
Earning VFF SC with the Coles groceries and buying prepaid mobile phone recharge, (which WWR does not give out points on, and no points at BigW), are all downers.
One other person in my household insists on shopping at WW, so its a miniscule slow rise under the WWR system at my place.
Personally, I am with Coles and the FB tie in.
I am on my way to avoiding the Lounge joining fee by getting to VFF PS, and then saving $300 off.
Not a lot of ways to avoid the QP joining fee, even if you get QFF PS, its only one free entry.
Since the change from EDR to WWR, ideen the whole WWR program has gone downhill, and yes, I did write to Brad B at WW a long time ago about my displeasure at the changes.
 
Yes, you can toggle where you want your WWR points to end up.
If you want to turn off putting WWR into QFF, you just need to log into your WWR account, on the WW website, and switch to $10 off when you achieve 2000 WWR points.
You can do it as often as you like.
 
OT a bit but since Poochie brought it up I find the whole awarding of SC's on non flying activities (shopping at coles, ANZ Black card etc) to be a bit annoying. the whole point (pun intended) of Status Credits were for people who actually damn well put their bum on a plane seat.. now you can get them from signing up for a CC or shopping at coles?

I mean great for those that use these schemes to get somewhere, and I'm aware it's a relatively small amount of SC's involved, but to me it just goes against the grain a bit (but then again, one can moreor less buy status at other carriers or get it thrown in with CC's and the like).

I do think some things should actually stay for the core activity.. but it's all about money in the end.

As for WWW my view is.. I do grocery shopping on a regular basis, ike most of us who need to eat and clean and stuff.. but I view shopping this way.. I check the weekly specials and plan accordingly to go to Coles or Woolies or wherever based on my needs or if there's an item on sale that I need or want.. Now sure, every so often WWR throws a promo my way that is too good to resist (like the 200 WW points for buying the newspaper every day for a month resulted in a few thousand QFF points for basically buying the paper which I usually did anyway just doing it at woolies on the way to work.. no big deal and win win) but I don't usually go out of my way to ONLy shop at one place because of a rewards scheme unless I consider it worthwhile to me NOT to them.
 
I get you, sometimes you just want to get some satisfaction even if a pain in the neck to do. They created the rules and now it's time for them to pay the ferryman.


Agree there are far better ways to earn points and to be honest most of my Woolies points come form their bonus offers if they are reasonable. This one really annoyed me as it is actually a Qantas promo (with Woolies support obviously) and it would appear there was either not a lot of thought put into it or it was intentionally misleading.
 
I've mentioned on another thread about how I'm 95% sure my Woolies points aren't all crediting. But considering it's a far reduced earn from before the change then I also just can't be bothered any more. Woolies Rewards was good while it lasted (i.e. before the change) but nothing lasts forever. As GPH notes, Epiqure is far better for points accruing: more points per $ and they usually post to your account in 24 hours.

I agree on both accounts. My gut tells me that I've spent more than appears on the woolies tally, and likewise not worth the effort to chase up. I buy 700+ bottles of wine a year, so whenever epiqure has points bonus for wines I usually buy and at a similar price to Dan's then it's a no-brainer. :D
Obviously not relevant for non-drinkers of course!
 
OT a bit but since Poochie brought it up I find the whole awarding of SC's on non flying activities (shopping at coles, ANZ Black card etc) to be a bit annoying. the whole point (pun intended) of Status Credits were for people who actually damn well put their bum on a plane seat.. now you can get them from signing up for a CC or shopping at coles?

The cancer that is 'fake' status is far more prevalent due to DSC promotions than it is via non flying SC earn...
 
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OT a bit but since Poochie brought it up I find the whole awarding of SC's on non flying activities (shopping at coles, ANZ Black card etc) to be a bit annoying. the whole point (pun intended).

How are SCs earned from the ANZ Black Card non flying related?
 
(OT) At least with Coles, you will still have to fly a lot of sectors to earn the rest of the 130 VFF SC, as the Coles FB & VA/VFF tie in only issues max of 120 VFF SC in a year.
That on its own leads you no where, you will have had to put as you say, bum on seats.
I am aiming for my second run of VFF SC, half by the 120 VFF SC from FB, but also have done flying with (Air) NZ and VA too.
And no, I am sure I won't get approved for a "true" credit card.
But if the VFF & FB tie in gave 250 VFF SC, then, I would be upset too, as you are RichMEL. But as it is, I have had to put my dog bum on a VA plane a lot, to get 130 VFF SC.
I am not happy with the WWR system, "(not happy "Jan")".

Back to the OP's gripe, is 500 WWR or was it 500 QF points worth the further complaining/loud screaming and chest beating, I am not sure, ... QF have said the ball is in WWR's court, but am not sure if WWR will relent in the OP's position.
 
If anyone hasn't received previous bonus points I'd just hang out for the current promo - 10K points (2K for changing your selection and 8K for the first transfer).

Screenshot everything and send it in at the end of the promo.
 
The cancer that is 'fake' status is far more prevalent due to DSC promotions than it is via non flying SC earn...

What's it to you?

I assume you prefer those that fly 120 no-profit-for-qantas discount economy Y sectors every year and put away more than their fare in free booze in the SYD First lounge :p

If Qantas wants to dish out a bit of love to those it actually makes a quid out of, good on it.

If someone has status and they don't actually fly much.... you won't notice, in the lounge, in Row 4, taking your shadow or your reward seat... they don't fly much!!!

Note: I was one of those no-profit flyers travelling on heavily discounted corporate fares earning WP - this post all in jest.
 
I understand midnight's annoyance. He made a very good point. I hope that he receives his points (even if it's only 500.)

Overall, it is better value for me to get A$10 off my shop at Woolworths for every 2000 WWR points credited than it is to receive 870 QF FF points. I like Woolworths better than Coles or especially Aldi. IGA can also be good as it has a different range to the two majors.
 
How are SCs earned from the ANZ Black Card non flying related?

I grant that if the spend to attain the 75 SC's is on QF then yeah it includes flying. I suppose in this sense it's akin to Loyalty Bonus SC's or a +50% offer.

I do see that point and conceede it. I suppose generally though, even though I take full advantage of DSC myself(and readily admit it), it's still more or less a form of buying status.

And sure, it's only 75 so not even 1/3 of the way to QFF Silver and like the Coles deal it's still a fraction of the SC required for status, but it still counts.

I also feel the same way about LB SC's aligning to the membership year in which they are redeemed, rather than earned (like most other status related things)

but really, as Muppet suggests it's really not my concern how someone else gets status or uses it or whatever. This is not a huge angst ridden pet peeve of mine. I'll be in my corner :)
 
If anyone hasn't received previous bonus points I'd just hang out for the current promo - 10K points (2K for changing your selection and 8K for the first transfer).

Screenshot everything and send it in at the end of the promo.

Hadnt seen a promo like that.. it may have been targeted?
 
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