Middle East Airspace Diversions/Cancellations

My award flights via the ME on Qatar (Virgin) were cancelled six weeks ago. Same with my connecting QF flight from MEL to CGK. I paid the fees on a credit card which is no longer active. The bank claims nothing has been refunded to my account. Has anyone else found that refunds are taking an extra long time? Should I follow up with QF and VA or give it more time? (Or is it just that Virgin Money are painful in this regard?)

I cacelled a QF rewards fight a week or so ago. Points were refunded inside 2 hours and fees within about two days.

About three weeks ago I cancelled a QR revenue booking that included a sector as a QR codeshare on a VA wetlease. Refunded within 2-3 days, despite the initial response saying it could be substantially longer.
 
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