Merge card balances

Discussion in 'American Express Rewards' started by dpeter, Apr 24, 2014.

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  1. dpeter

    dpeter Junior Member

    Mar 2, 2014
    42
    6
    Melbourne
    Hi Guys,

    I've go a Platinum Edge Amex & DJ's Amex. I want to close the DJ's Amex now i've got the Platinum Edge, when I close the DJ's card, can I increase the limit on my Platinum Edge card with the limit from the DJ's card?
     

  2. Beta4Me

    Beta4Me Established Member

    Nov 10, 2012
    1,098
    239
    Melbourne
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    Yes, you should be able to.
     
  3. Temporiser

    Temporiser Intern

    Oct 14, 2012
    52
    2
    Canberra
    I had two Platnuim edge cards, and closed one of them yesterday, automatically transferred the rewards points, and they asked if I wanted to transfer the existing credit limit on the card that I closed to the remaining card, to effectively double the credit limit, I said no, but Amex had no concerns at all in doing this.
     
  4. DeKa

    DeKa Established Member

    Oct 26, 2008
    2,238
    423
    Sydney
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    I tried it with a DJ's Amex and they said no. They also said no to "transferring" from the DJ Amex to another "Amex" Amex.
     
  5. wxxnxs

    wxxnxs Active Member

    Nov 20, 2008
    591
    29
    Hand off the phone and try to call another time, don't expect everyone in call centre has the same experience knowledge.
     
  6. dpeter

    dpeter Junior Member

    Mar 2, 2014
    42
    6
    Melbourne
    They said they could only transfer the limit above the standard $2000 limit. i.e if my limit is $3000, they can transfer $1000 to my Platinum Edge.
     
  7. mitwg

    mitwg Member

    Nov 11, 2012
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    74
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    To add my recent experience to the credit allocation issue at AMEX, I currently have a Plat charge, Plat Reserve (complimentary that stays in the drawer 365 days a year) and a Plat Edge as well (+1 Plat corporate card which is in my name but obviously isn't mine). The Edge is very new and I only applied for and received it few weeks back.

    At the time my card arrived, I got another letter from AMEX saying that because I already have a credit card product with them, they are going to re-adjust the existing credit limits I have and then allocate that to the Edge. I thought that was naturally the correct thing for them to do so I was expecting the limit to come from my Reserve card because this is the only other 'credit' card I have with AMEX.

    After a few weeks, the credit limit on my Reserve is still where it was before so either, they've not actually done what they were said they were going to do or alternatively, they took the limit out of my Plat charge which doesn't have a visible limit in the first place so I wouldn't know if they ever did something with this unless a charge declines, which I've never had before.

    All I can say is, its a bit of a puzzling experience.
     
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