***Another update***
Hi,
I hope you all don't get sick of hearing from me about this - but I just thought it was important to provide another update on the "saga".
So.....
I call them up last Monday - bizarre that the girl who answered the phone was the girl who signed me up ! I briefly explained to her my issue, and she had to put me through to "Customer Service". **GULP** - I knew I was going through to an Indian call centre
After waiting for some time (they were busy) - I finally got to talk with a young Indian gentlemen. I am quite "travelled", but I did find him a little hard to understand, and had to ask him to repeat himself a few times. The general conversation went like this....
Me - I did not receive a promo code, and even so - there is nowhere in input it on the payment portal screen.
Him - Your promo code is xx_X, you input it on the payment portal screen.
Me - there is nowhere to put in in the payment portal screen.
Him - you must input it on the payment portal screen.
Me - there is nowhere to put in in the payment portal screen.
And around and around we went for alittle while - until he actually looked at the payment portal screen himself.
Him - oh, there seems to be a problem, I need to talk to my supervisor.
So - off he went. When he came back he told me he would ring me back within 30minutes.
Admittably, I was sceptical - but true to his word, he did in fact call me back - only to tell me that it would take time to fix and either he or his supervisor would call me back once it was done. I pressed him for a time frame - and he said by Thursday.
Okay.....
Come Thursday - and once again, I would have bet money that I would be the one following up - but just after lunch, he called and told me the problem was now fixed. Now, when you look on the payment portal screen there is a box to input your promo code.
I did not worry about trying to sort out the points and bonus from the first bill I paid ($17odd) - because I since got my first bill for gas on the Tuesday. So, when I pay that, I will input the promo code and hopefully get 10xpoints and the 10k bonus. We shall see !!!
Even though they did not reply to any of the emails they sent - I was pleased that they called me back when they said they would, and (seemingly!) fixed the problem. I find it amazing that I must have been the very first person to have called up about it though ???
So - hopefully a good outcome.
Sorry it's so long.
Brooke