Lounge Pass Suspensions???

[PepsiMax]

Hi All

Attempting to link the complementary lounge passes for an upcoming flight next week and it is noting "Not Available" within the app.

Spoke with Qantas customer care on the phone and they said it is due to lounge suspension because of school holidays ???? WTF which came into effect from 2nd July to 20th July. I never received an email regarding this or any alert seems pretty odd.

Has anyone else had this occur before? As I flew out same time last year and was able to use the passes with no problem.

Is there any work around?

 

[defurax]

There is a disclaimer on the page. Not that it helps your case.

 

[flyingfan]

Some experiences here:

Post in thread 'Unable to link Complimentary lounge Invitation'

Jul 3, 2022

This at least explains the problems I have been having. Mrs H and Young Mr H are travelling to Brisbane next week. I had wanted to give them lounge access. I transferred two passes to Mrs H and got them linked to the flights. I transferred two passes to Master H and they would not link to the flights. I transferred them from his account to Mrs H because I hoped she could use them for accompanying passengers. No dice. The passes will not transfer now, nor have I been able to transfer two more passes to Master H. I cannot cancel Mrs H's passes. I have spent days puzzling over this and...

• Port Power

And a writeup here:

Qantas Complimentary Lounge Invitation Limitations

If you have Points Club membership, Qantas Frequent Flyer Silver status or a premium Qantas co-branded credit card, you may have received some

www.australianfrequentflyer.com.au

Can be frustrating to not be able to use when you want to travel.

 

[PepsiMax]

What a joke, once or twice a year international flyer and opted to go with Qantas for an upcoming trip.

I should've flown Singapore Airlines, and to add extra insult the customer service person hang up on me mid phone call as she said I wasn't a Qantas member then said I am a Qantas member and then she ended the call

 

[cjd600]

First time flying Y in about 10 years, SYD-LAX mid-December with family and unable to link the Lounge passes (guess school hols + SYD J lounge refurb).
The kids are going to have a coronary, fly economy AND no lounge lol...

 

[DAC1]

First time flying Y in about 10 years, SYD-LAX mid-December with family and unable to link the Lounge passes (guess school hols + SYD J lounge refurb).
The kids are going to have a coronary, fly economy AND no lounge lol...

Have you tried to link it now while the blackout is on? Try again in a few weeks after the current school holidays. You might have better luck.

I have been able to link passes for December many months out.

 

[cjd600]

Have you tried to link it now while the blackout is on? Try again in a few weeks after the current school holidays. You might have better luck.

I have been able to link passes for December many months out.

Thanks for the tip!

 

[DejaBrew]

@PepsiMax - if you haven't already done so, maybe try posting in the July 2025 Lounge Meetups thread. You might get lucky with another AFF member (travelling at a similar time) being able to guest you into the lounge.

Thread 'July 2025'

Mar 23, 2025

The more information you can fill in, the better. Use of a table in your post is not required, but if you could provide the information in the following sequence it will make it easier for others to digest the information.

Date

Required field. A date is required so others know when the flight is. If your flight is shortly after midnight, consider the date you will arrive at the airport or explain this in "Comments". For instance, you could choose the date prior to your flight and explain this as "lounge arrival time" or the date of your flight and explain this as "flight...

• straitman
• Replies: 28
• Forum: Lounge Meetups

 

[PepsiMax]

So flying out of Singapore thought I would try to use my passes as a one off to see if they would work for the Qantas Lounge in SIN before they expire.

Success they linked correctly last night and got the confirmation email after entering my flight details.

Wowzers get to the airport and what do you know the lounge is closed until the time that I've been in the air for about 4 hours.

What a joke seriously surely Qantas would have some pretty smart UX CX employees but they still can't figure out the flight details that I have loaded in and just say a brief message of

"Hello thank you for wanting to use Qantas business lounge, checking the flight details you have entered unfortunately the lounge is closed during this time, would you still like to proceed with booking the lounge?"

Upon deeper googling then found the weird operating times of the lounge but seriously what everyday average Joe traveller would think that a lounge at a large scale international airport would have airport lounges that operate at the most odd business hours??

Every step of the way Qantas seems to drop the ball on the most basic customer service aspects

I want my passes credited back to me along with 100k points for the massive inconvenience, as now I have a partner who I said last night we are in, she was super excited especially after missing out on the lounge leaving Sydney, we woke up earlier to make use of the lounge instead of going to a near by fantastic hawker market for breakfast and now she is pissed off at the airport as we have no lounge access

Thanks Qantas

 

[offshore171]

So flying out of Singapore thought I would try to use my passes as a one off to see if they would work for the Qantas Lounge in SGN before they expire.

I'm not super familiar with the process for activating passes, but it sounds like you might have picked Saigon (Ho Chi Minh City) by mistake?

 

[PepsiMax]

I'm not super familiar with the process for activating passes, but it sounds like you might have picked Saigon (Ho Chi Minh City) by mistake?

I activated them for Singapore airport and told on arrival by the staff it was closed.

Should've written SIN but was used to the SGD for the AUD conversions

 

[HirafuHeartAttack]

I activated them for Singapore airport and told on arrival by the staff it was closed.

Should've written SIN but was used to the SGD for the AUD conversions

What flight were you on? Sounds incredibly bizarre for the QF lounge to be closed before a QF flight.

 

[PepsiMax]

What flight were you on? Sounds incredibly bizarre for the QF lounge to be closed before a QF flight.

Below are the Venus & mars like business hours Qantas runs

Due to this I'll be in the dog house for a few days all thanks the Qantas

Mondays, Wednesdays, Fridays, and Saturdays: 1:50 PM to Midnight

Tuesday and Sunday: 7:40 AM to 10:00 AM | 1:50 PM to Midnight

Thursdays: 7:40 AM to Midnight

 

[oz_mark]

Were you on a Qantas flight or a Jetstar flight?
AFAIK it is open for all Qantas flights.

 

[HirafuHeartAttack]

Below are the Venus & mars like business hours Qantas runs

Due to this I'll be in the dog house for a few days all thanks the Qantas

Mondays, Wednesdays, Fridays, and Saturdays: 1:50 PM to Midnight

Tuesday and Sunday: 7:40 AM to 10:00 AM | 1:50 PM to Midnight

Thursdays: 7:40 AM to Midnight

We know the opening hours which align with all Qantas departures from Changi, hence the confusion over why it wasn't open if you succesfully linked it to a QF flight. If it was a Jetstar flight then this would all make a little more sense.