- Nov 16, 2016
same, not refund yet after 3 weeks.
If you cancel your booking taxes, fees and carrier charges will be refunded back to the credit card on which the taxes were originally paid. A Cancellation Refund Fee will apply. Refer to the Fees Schedule for a list of fees. Please allow up to 14 days for the points to appear on your activity statement.
It's always a pleasure getting good service. Be sure to send a compliment. Good staff need to be rewarded and used as positive examplesI just cancelled a domestic fllight this mornng as my flight was changed but in any case cant leave sa or enter qld for a while anyway. Called qantas so I would not get the cancellation points penalty for this.
Big should out to Jamie from the call centre who was very friendly and helpful.
Cancelled online via Qf webiste or via phone? Have a trip to Reykjavik departing June 1 and after 30 mins on the premium line this am, call disconnected.Just cancelled a reward flight yesterday afternoon and the points were back in my account the same evening. No cancellation fee charged (travel was for 6 June). Now to see how long the fees and taxes refund takes.
Just following up on this. I waited until Thursday April 2 but the cancellation fee points had not been automatically returned. So I sent QF an email and they were back in my account the next day. I was surprised how quickly they responded.I have not got mine back. I suspect that this is not an automated process but you would expect that Qantas will put something in place in a few days to automatically reverse cancellation fees charged over the last few days. As a lowly silver I have zero hope of being able to get through to Qantas on the phone.
Maybe it was a bit like "priority luggage comes out in the first 50% half the time".I was surprised how quickly they responded.
Taxes took 2 days to be refunded to Amex, less 50c which i guess was the credit card payment fee initiallyI was getting check-in reminders for today's canceled flight, phoned the customer service line last night 20:40 AEDT, got straight through.
She confirmed the booking is cancelled, and processed my points refund (classic rewards booking) there and then. I expect the taxes may take a couple of days to hit my credit card