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Long wait for refund for cancelled reward flights Qantas - a common experience?

Kaiser

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Apr 24, 2015
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I tried cancelling some classic reward flights this morning for travel before 30 July 2020.

The first booking allowed me to cancel, however the second booking only gave the option of a travel credit??
 

serfty

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... and for one of them the points have already been refunded with a (pointedly) 0 point refund fee. Just need to see when the ¥ come back.
...
And the $+++ had been refunded this morning (That was HND-xSYD-MEL, and the $+++ was in ¥)

So, in about 40 hours for that one after cancelling online Sunday afternoon.

Still waiting on the other ... although it has now dropped of the My Bookings Page (MEL-SIN-HND the $+++ is in AUD).
 

Etrust

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Jun 23, 2009
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When I select the cancel on some flights (HKG-BNE) in mid-June, it still says that I will be charged 6000PT cancellation - should I just ignore that?
 

eminere

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When I select the cancel on some flights (HKG-BNE) in mid-June, it still says that I will be charged 6000PT cancellation - should I just ignore that?
The wording on the cancellation page hasn't been updated yet but I went ahead and cancelled my flights anyway and there was no cancellation fee charged.
 

serfty

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When I select the cancel on some flights (HKG-BNE) in mid-June, it still says that I will be charged 6000PT cancellation - should I just ignore that?
see my post #126 made on Sunday.


Since then one of the bookings I cancelled has been refunded both in points and ¥+++, along with a 0 point cancellation fee transaction showing in my activity.
 

jeza

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May 22, 2012
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The wording on the cancellation page hasn't been updated yet but I went ahead and cancelled my flights anyway and there was no cancellation fee charged.

I just cancelled a SIN-PER Classic Reward for late June.

The cancellation page for me was updated to read as follows

Cancellation of Classic Flight Reward Bookings will incur a fee of 6,000 points per passenger. The 6,000 points fee will not be applied to Classic Flight Reward bookings cancelled up until 30 April 2020, and where your original travel date was prior to and including 31 July 2020
 

samh004

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Haven't read the whole thread, just adding a reference point. Cancelled a return classic points booking on JQ DPS-BNE that was due to fly towards the end of March. I had expected to lose 6000 points/person, but received every point back. Only delay was getting the cash component due to the Indonesian office having to process it as it was originally ticketed in IDR. The cash appeared to my card first, almost missed it. I phoned the premium line a few days later and they advised points go a little slower. I was happy to wait but they processed them then and there.
 

laf2er

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My flights that I cancelled a few weeks ago have now disappeared from my bookings with no refund (I know it will come eventually), however when I look on the website under my bookings I see this:
1586242098014.png
Does anyone else get the same booking?
 
Joined
Oct 11, 2013
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A few days ago I contacted QF via a FB message and they got back to me yesterday. After providing a few details to them I had an email from them early this morning saying the refunds had been processed. Using social media seems far easier than waiting on hold for hours
 

Kangol

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Found out that if there were any changes to your booking, the refund process is not automated and will require manual intervention (and delay).

So if yours came through within a few days, that's probably why.
 

kpc

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Found out that if there were any changes to your booking, the refund process is not automated and will require manual intervention (and delay).

So if yours came through within a few days, that's probably why.
What do you mean by changes? I have had a few schedule /time changes...
 

mrmerc500

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Oct 7, 2008
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Joe. I had that issue and called my bank before I cancelled the booking. The bank (BankWest) told me if the card had been cancelled then the payment from Qantas would most likely “bounce” back to Qantas. So I called Qantas and explained that response and the service agent took all the details of the card I wanted the refund to go to (ANZ) and asked me to get a Stat Dec stating the card number (first 6 and last 4 numbers) and expiry date of BOTH the Bankwest and ANZ cards and Email it to them.
What a process! Good to confirm James you were told the same info for this scenario although after a 2 hour wait & then dealing with a luck of customer service, QF do not want to make it easy!

What email were you provided?

This is what I was provided which just seems ridiculous..!! WTF does it stand for other then the funds part?

shrqetrefunds@qantas.com.au
 

mrmerc500

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Oct 7, 2008
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What a process! Good to confirm James you were told the same info for this scenario although after a 2 hour wait & then dealing with a luck of customer service, QF do not want to make it easy!

What email were you provided?

This is what I was provided which just seems ridiculous..!! WTF does it stand for other then the funds part?

shrqetrefunds@qantas.com.au
FYI an update with Amex, they confirmed they still accept credits for upto a year after account closure, you simply call them & they will issue the direct credit to your bank account. They’re not issuing cheques due to Covid-19.

Much Easier then dealing with Qantas!!
 

foggy

Active Member
Joined
May 30, 2009
Messages
863
I'm trying to get points and money back on a flight that was cancelled on 6th of February..
What should I do to force action? Ombudsman ? which department or link applies to airlines?
 

WLGFlyer

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Jul 8, 2013
Messages
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Has anyone received refunds of points/taxes simply by cancelling online? I had 6 flights that I cancelled via the website 3 weeks ago and received nothing so far. Obviously happy to wait but just wondering if this will require manual intervention.

For the flights that I couldn't cancel online and had to call, the refunds were processed almost immediately.
 

Scr77

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Joined
Feb 15, 2014
Messages
968
Has anyone received refunds of points/taxes simply by cancelling online? I had 6 flights that I cancelled via the website 3 weeks ago and received nothing so far. Obviously happy to wait but just wondering if this will require manual intervention.

For the flights that I couldn't cancel online and had to call, the refunds were processed almost immediately.
I did this 3 weeks ago tomorrow. Have received points back for all bookings, but taxes for none.
 

james4321

Member
Joined
Jan 3, 2009
Messages
211
What a process! Good to confirm James you were told the same info for this scenario although after a 2 hour wait & then dealing with a luck of customer service, QF do not want to make it easy!

What email were you provided?

This is what I was provided which just seems ridiculous..!! WTF does it stand for other then the funds part?

shrqetrefunds@qantas.com.au
Yes that’s the email address I was given. No idea what it means either !
 

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