Long wait for refund for cancelled reward flights Qantas - a common experience?

MPP2768

Junior Member
Joined
Mar 13, 2020
Posts
11
Hi All,

Just reviewing out travel plans to Europe booked for May , I have booked my Europe tickets using Qantas points all booked under classic reward flights . There are 3 different booking reference nos. as i booked them as the classic award tickets became available as below
Leg 1 Mel-Sin- Mel
Leg 2 Singapore-Doha- Vienna
Leg 3 Paris-Dubai-Singapore
I understand cancellation charges are 6000 points per passenger , does this mean i will be charged 6000X3 points per passenger or juts 6000 points per passenger for all 3 cancellations.
Can we pay cash instead of points for the cancellations? does anyone know how much do 6000 points translate to in terms of AUD

Thanks
 

me-h

Intern
Joined
Jun 30, 2013
Posts
62
In mid-March I used manage my booking to cancel J reward flights to and from USA (as seperate PNRs) scheduled for June and August. Got points and cash back for the August flight home pretty quickly, but not for the June flight there which seemed to be lingering in manage my bookings but with a 20 November date now and saying something about point to point as the departure and arrival destinations. I eventually called the plat line yesterday morning, got through to someone pretty much immediately and who advised that for some reason the flight there had been processed as a flight credit rather than a cancellation and refund. He offered to correct it and processed it as a cancellation/refund, but said it could take up to 6 weeks to see the points and cash. Have been watching to see if at least the points will show up quickly given the experience reported here by a few others, but so far noting after first 36 hours or so.

Update on this - my fees and charges showed up credited back to my credit card on 2 May, but there's still no sign of the points back onto my QF account. I didn't expect things to happen in that order! Wonder if I'm going to end up needing to chase up the points down the track
 

squid01

Intern
Joined
Jun 5, 2019
Posts
81
I cancelled a Oneworld Classic Award on 15/03/20. Just got the point refunded back to me on 24/04/20 (in full).

No sign of the refunded taxes to my credit card yet. Will give it another couple weeks before trying to call them.
Update: just got the taxes refunded back on 02/05/20.
 

Battymum

Member
Joined
Sep 26, 2013
Posts
165
I have had my outbound classic award flights cancelled and there was a message to contact Qantas for alternates - there wasnt a cancel option.
I havent been able to contact them and now the booking has completely disappeared. I am sure I have read on here this has happened to someone else.

I want to cancel for refund.
But I have since cancelled the return, which was yet to be cancelled and points were back in my account immediately. Will post when the taxes are refunded.
 

serfty

Veteran Member
Moderator
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Nov 16, 2004
Posts
44,703
Qantas
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Virgin
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I cancelled two bookings online on Sunday March 5th.

One was MEL-(QF)-SIN-(JL)-HND with AU$+++

The other HND-(QF)-xSYD-(QF)-MEL with JP¥+++

The latter JP¥+++ and points were back in my accounts the next day (dated 5th) - I presume it was automatically processed.

I am still waiting on the former - which surprises me as AU$ refunds have tended to be quicker than FOREX ones, although there is the JL segment..
I was further surprised yesterday to see the unrefunded award booking show as an "off line point" on MMB, weirdly dated a year after I cancelled the booking.

This was unexpected for a redemption booking, so I called. It was answered reasonably quickly and had an affable conversation with a relaxed agent.

Basically I was told that I should call after six weeks from cancellation date as it was only after 42 days that they could escalate such issues.

No rush at this stage so I'll wait another fortnight.
 

me-h

Intern
Joined
Jun 30, 2013
Posts
62
Update on this - my fees and charges showed up credited back to my credit card on 2 May, but there's still no sign of the points back onto my QF account. I didn't expect things to happen in that order! Wonder if I'm going to end up needing to chase up the points down the track
Points have finally shown up back in my ff account. Credit date is 7 May, so 5 days after the fees and charges were refunded on my credit card.
 

flapper

Member
Joined
Aug 31, 2011
Posts
216
I used 3 different credit cards for my OWA booking, 2 are now cancelled. How do I know which credit card QF will reund the taxes to when I cancel the booking?
Upate # 2. My flights were finally cancelled the operator was able to but a request through that the taxes that were charged to the closed cards be refunded to the credit card the intial taxes were paid. The one I still have. Now lets see if that actually happens.
 

Flying Fox

Established Member
Joined
Jul 13, 2006
Posts
2,892
Finally success.

14/03/2020 - Flight scheduled
14/03/2020 - Flight cancelled and received confirmation of refund & informed should take 10 - 14 working days
17/04/2020 - Called to follow-up & informed due to high volumes should take another 10 - 14 working days
09/05/2020 - Refund appears on Amex online

So approx 2 months in total. Best of luck to everyone still waiting; hope that yours comes through soon.
 
Joined
Nov 13, 2019
Posts
89
Qantas
Platinum
I’m also waiting since 25th March for the refund to CC after they cancelled the flight. Only have a screenshot of the refund request. Hope it’s still happening 😳. Might call them later tonight.

The email confirming refund arrived on 7 May and the money appeared in CC 11 May. This time I also received the CC payment fee refund. That’s never happened before 😳. Maybe because flight cancelled by them rather than me 😕.
 

offshore171

Active Member
Joined
Oct 8, 2014
Posts
747
For a customer initiated cancellation of award flight:

Q. What is the minimum time threshold prior to flight by when you must cancel to get the points back?
 

Scr77

Established Member
Joined
Feb 15, 2014
Posts
1,301
For a customer initiated cancellation of award flight:

Q. What is the minimum time threshold prior to flight by when you must cancel to get the points back?

Do a dummy booking and read cancellation conditions to confirm, but I Think it’s anytime prior to taking flight. Ie before boarding.
 

avinashm

Junior Member
Joined
Oct 8, 2011
Posts
47
For a customer initiated cancellation of award flight:

Q. What is the minimum time threshold prior to flight by when you must cancel to get the points back?

Any time before your flight however you will incur a 6000 pt cancellation fee. It's better to wait for Qantas to cancel your flight so you don't incur any penalties.
 

offshore171

Active Member
Joined
Oct 8, 2014
Posts
747
Thanks. Yes I knew about the cancellation fee but didn’t realise you could cancel right up until boarding.

Does this ability to cancel right up to the last minute also apply for other carriers booked via Qantas FF (eg JAL?)

Given that the cancellation fee is fairly small in the scheme of things, it’s a relatively good situation to be able to defer any decisions to cancel.
 

Flying Fox

Established Member
Joined
Jul 13, 2006
Posts
2,892
Finally success.

14/03/2020 - Flight scheduled
14/03/2020 - Flight cancelled and received confirmation of refund & informed should take 10 - 14 working days
17/04/2020 - Called to follow-up & informed due to high volumes should take another 10 - 14 working days
09/05/2020 - Refund appears on Amex online

So approx 2 months in total. Best of luck to everyone still waiting; hope that yours comes through soon.

Yes. My domestic fare took approx 2 mths.
 

Saintza

Intern
Joined
Jun 13, 2013
Posts
51
I cancelled a rewards trip planned for August a few weeks ago, received the points within a week but still waiting on the $ refund for the taxes portion. Going by this thread it seems I might be waiting a while.
 
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Joined
Jan 13, 2010
Posts
279
Qantas
Platinum
20/03 cancelled Classic Flight Reward online before 31 March deadline (for travel date before 31 May)
27/04 follow-up email to [email protected] - nothing heard
05/05 called QF premium line who advised request had gone to the Loyalty team for refund
12/05 email from SHRQETREFUNDS advising refund of tickets and points had been processed + allow 7-10 days for funds to appear back on card
13/05 points back in the account
15/05 ticket charges including card fee appear on Amex online (though transaction dated 13 May)
 

JasonK

Junior Member
Joined
Mar 25, 2020
Posts
18
hey all, what's the current Qantas policy on booking a classic reward (after 30th April - their website only covers pre-30th Apr) for travel during this year? I wanted to try and secure a potential classic reward for domestic travel later in the year, but would Qantas forego the cancellation fee (5K miles) if the borders are still closed by then?
 

SeatBackForward

Established Member
Joined
Jun 20, 2006
Posts
4,412
Has anyone managed to cancel a classic rewards booking and had the full points refunded? It seems Classic rewards are subject to cancellation fees (ie points) whereas paid fares can get a full credit. It seems odd as points are effectively the same as credit held to be spent on Qantas anyhow.
 
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