Long hold times?

[CPMaverick]

Just hung up after a 25 minute hold time to talk to an agent. Tried again, just in case I was stuck in some kind of system bug, but appears to be the same problem.

As a Plat I've never had a hold time longer than 2 minutes or so. Anyone know why this is an issue today?

I'm just calling about a schedule change so nothing urgent, thankfully. It's in regards to an international flight, so I selected that option in the menu.

 

[JohnK]

How did you go in the end? VA call centre as a Gold has been quite good recently.

 

[Denali]

I phoned yesterday and it took less than 2mins to be answered.

 

[CPMaverick]

Since it wasn't urgent I didn't try again until today. Went straight through. Not sure what was going on....

 

[serfty]

Since it wasn't urgent I didn't try again until today. Went straight through. Not sure what was going on....

Maybe their systems had a disconnection preventing status look up. That has happened to me here and there.

 

[Mattg]

I've never waited more than a minute when calling Velocity..

 

[Jonesaus]

usually very fast to answer when i call