Legit or Scam?

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albatross710

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Received this email. Haven't investigated too much to see if it's legit as I don't log in to SPG very often. Anyone else receive? Might explain the recent delayed times for SPG transfers if they are being cautious.





Starwood Preferred Guest ******
Dear SPG member,

As a valued member of the Starwood Preferred Guest® (SPG®) program we are writing to inform you that we recently became aware of an unauthorized entry into your SPG® account. Starwood Hotels & Resorts® makes the privacy and security of our guests’ personal information a priority; therefore, we have temporarily frozen your account pending contact with you to reestablish your online credentials. Please contact Customer Service Center at +65 6836 7703 for assistance.

Once the account is released, please login and update all of the access information listed below which can be found under My Profile in the My Account section:

•Username
•Web password
•Security question / answer
•Verbal password

Please also ensure all of your contact information including mailing address, telephone number and email address is correct.

We regret any inconvenience or concerns this incident may cause. Please be assured that we are taking these actions because we are committed to upholding the highest business standards and practices in processing and securing customer information.

We want to remind our SPG® members to please take proper precautions to help secure against unauthorized access to your SPG® account.
We recommend that you:

•Do not use your email address as your web login id.
•Use a complex password and regularly update it.
•Use different log in credentials on SPG.com than you use on other websites.
•Always check your account regularly.
•Promptly report any potential suspicious activity to us.

If you prefer to have a new SPG® account and number, please enroll at SPG.com and advise us of the new account number via return email at which time we will merge the old account into the new one.

Best Regards,


Treasa Rowley
Starwood Preferred Guest
Starwood Hotels and Resorts Worldwide



This electronic message transmission contains information from the Company that may be proprietary, confidential and/or privileged. The information is intended only for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying or distribution or use of the contents of this information is prohibited. If you have received this electronic transmission in error, please notify the sender immediately by replying to the address listed in the "From:" field.
 
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drron

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There are a few recent reports of SPG accounts hacked over on FT.
Seeing they haven't given you a link to follow probably genuine.The number given is a Singapore number and on SPG.com the customer service numbers all start with 65-6836-7.
I guess the fraud dept would be a different number.

PS you could go to FT and PM one of the lurkers to be sure.
 

albatross710

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There are a few recent reports of SPG accounts hacked over on FT.
Seeing they haven't given you a link to follow probably genuine.The number given is a Singapore number and on SPG.com the customer service numbers all start with 65-6836-7.
I guess the fraud dept would be a different number.

PS you could go to FT and PM one of the lurkers to be sure.
Cheers. I felt it was legit...but you never know.

I think the hacker would have been disappointed to see my SPG points balance.
 

Jock28

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SPG, AA and other programs have been the subject of large scale hacks. These have mainly been a result of individuals using the same passwords across sites.

Whenever you get an email like this, it's worth ignoring the contact details and calling the general number, so just call SPG.
 
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thatsthatmattressman

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Legit.

Go to Starwood.com and do a reset..changeyout password And then view your account balance and look at forward bookings to ensure nothing untoward.
 

Jock28

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Legit.

Go to Starwood.com and do a reset..changeyout password And then view your account balance and look at forward bookings to ensure nothing untoward.

SPG have looked hacked accounts. if you read the email he has to call the SIN or another office to reactivate.
 

albatross710

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All sorted. I used the numbers as listed on their website:

[h=3]Australia[/h]Preferred Guest
1-800-450-010 (Toll free number)

Gold Preferred Guest
1-800-072-525 (Toll free number)

Platinum Preferred Guest
1-800-450-020 (Toll free number)
 
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