Attached in this email is the Refund Notice for your ticket / voucher / EMD.
You will receive the refund within 4 to 6 weeks, to allow time for the banks to carry out the necessary processes for payment.
Not SQ, but for the April trip Amex recently refunded the $ for car hire, and also the $200 Travel Credit (Which when I cancelled they said that they would not.My early June Award flights were refunded in points and $ for taxes back in May. My wife's flights for her sister and herself on the exact same flights as myself/daughter were still outstanding now in July. So we chased up SQ , they apologised for the delay, posted the points immediately and said the $ would go through. Still waiting on the $ though.
SQ have now advised that when flights are cancelled by passengers the refunds will be processed the month after travel was booked for, where the flights were cancelled by SQ the refunds are done straight away.
I called up again today to express my displeasure. They charged my credit card US$300 for 4 PAX miles reinstatement fee and seem to think that it’s acceptable to still be holding the circa $800 + 363k miles refund I’m owed two month later. Was given the same “I will escalate for you” nonsense again. Not happy at all.I’m starting to get annoyed now. I emailed SQ last week asking for an update and still no Reply. This is for a cancellation back in April flying in May.
190k points and $850 awaiting.
I called again about 3 weeks ago. Got some sort of escalation 'Pass ID' number. Just more BS I expect.Cancellation of points flight with taxes made on-line 1 April. Got an e-mail saying, yes, accepted, will do.
Called abt mid may to check - said was 'in process but cannot give you a time yet'.
Called 18 June and told already escalated and points and $ would be back in 48 work hours (I knew the $ bit was BS). Absolutely assured, all done & dusted.
I remembered to check yesterday - nothing.
Got the name of a person to address an e-mail to & sent yesterday. Just got a mostly canned response from some other person asking for some 'verification' information. So I was absolutely lied to on the last call; I will generously concede not necc by the agent, but by SQ's 'systems'.
i can't believe any airline could be worse than Qantas, but SQ has managed it.