Krisflyer award Quotas for various geographies

[blacksultan]

Spoke to KF CS today.Enquired if their inventory and online inventory is the same.
Surprised to hear that there are different award inventories for various geographies. the call centre inventory is the Singapore inventory.and that Australia, UK etc have different quotas.
Does anyone have any other info on this?

 

[dajop]

Hard to tell if this is entirely accurate as I have never seen any difference between the two (eg availability on the MEL-SIN sector booked as one way out of AU vs as part of return booked out of SIN, i.e. as SIN-MEL-SIN), with a couple of odd exceptions. What does happen is that there will be different inventory for "married sectors" vs sector by sector availability. So SYD-SIN-DEL may have different inventory compared to SYD-SIN and SIN-DEL.

 

[MEL_Traveller]

Hard to tell if this is entirely accurate as I have never seen any difference between the two (eg availability on the MEL-SIN sector booked as one way out of AU vs as part of return booked out of SIN, i.e. as SIN-MEL-SIN), with a couple of odd exceptions. What does happen is that there will be different inventory for "married sectors" vs sector by sector availability. So SYD-SIN-DEL may have different inventory compared to SYD-SIN and SIN-DEL.

Indeed. Married segments. It's quite possible, for example, that LHR-SIN-MEL is available for an award, but the SIN-MEL leg by itself is not available.

 

[blacksultan]

Hard to tell if this is entirely accurate as I have never seen any difference between the two (eg availability on the MEL-SIN sector booked as one way out of AU vs as part of return booked out of SIN, i.e. as SIN-MEL-SIN), with a couple of odd exceptions. What does happen is that there will be different inventory for "married sectors" vs sector by sector availability. So SYD-SIN-DEL may have different inventory compared to SYD-SIN and SIN-DEL.

Was told it depended on where one was physically present when one tried to book , irrespective of the origIn , destination .

 

[MEL_Traveller]

Was told it depended on where one was physically present when one tried to book , irrespective of the origIn , destination .

Not that I know of. Sometimes call centre agents may not understand why inventory isn't available to be booked, so they make something up. Or they may not be sure if a person will understand the concept of 'married segments', so they might try and come up with a simple explanation (such as 'it depends where you are physically present').

If it really was where you were physically present, you could just ring a mate in another country and get them to book your tickets for you.

 

[Mattg]

Spoke to KF CS today.Enquired if their inventory and online inventory is the same.
Surprised to hear that there are different award inventories for various geographies. the call centre inventory is the Singapore inventory.and that Australia, UK etc have different quotas.
Does anyone have any other info on this?

I have heard of this before. I tried to make a booking last year AKL-WLG-CBR and was told there was no availability on SQ's WLG-CBR flight when booking over the phone. I told the lady that I was able to see availability on the website, and she tried again via the "New Zealand office". Sure enough, she could then see the seat and I was able to book.

 

[Mr H]

Does anyone know whether there is a way to nudge SQ to release a married segment when both sectors have availability as single flights?

 

[Mattg]

Does anyone know whether there is a way to nudge SQ to release a married segment when both sectors have availability as single flights?

Your best bet is probably to waitlist and hope it gets approved (assuming both flights are operated by SQ).

 

[burmans]

I have heard of this before. I tried to make a booking last year AKL-WLG-CBR and was told there was no availability on SQ's WLG-CBR flight when booking over the phone. I told the lady that I was able to see availability on the website, and she tried again via the "New Zealand office". Sure enough, she could then see the seat and I was able to book.

So using a VPN might help?

 

[travel193]

Your best bet is probably to waitlist and hope it gets approved (assuming both flights are operated by SQ).

If you waitlist to individual segments and they are approved, will they deduct the miles treating it as one booking or as two separate awards?

 

[MEL_Traveller]

If you waitlist to individual segments and they are approved, will they deduct the miles treating it as one booking or as two separate awards?

Single award.

 

[theblank]

Does anyone know whether there is a way to nudge SQ to release a married segment when both sectors have availability as single flights?

I rang up and asked this for a certain flight BNE-SIN-CGK and she confirmed that she could do it. I didnt proceed with the booking, I just wanted to know if they could do it. Was a couple of months ago, and I am sure I describded this in more detail at the time, but I cant find the thread/post

My favourite SQ flight is SQ246 out of BNE at 2355. I can work a full day today, and be on the first tee before lunch anywhere in SE asia tomorrow. (there is 4 flights daily out of BNE)

However lately. SQ online bookings is not allowing any married segments on SQ246 to major airports, not even waitlistable.
Like to BKK, or CGK,yet the individual segments are always available. Now pick out any obscure airport, like Bandung (BDO) and it marries up fine with SQ246.


My guess is that SQ246 is a popular flight for the obvious reasons, and they dont allow it for reward bookings. But to the obscure airports like Bandung is ok perhaps due to connections. YMMV for SQ flights from other capital cities.

 

[maccaisking]

Just found this thread and the geographies piece is interesting. A couple of months ago I tried to change a flight (due to an SQ cancellation) to SQ288 (SYD - CBR - SIN). I spoke to several SQ staff on the phone who told me there was no possible way to move us to that flight using reward seats as none were available, I told them I could see the seats as available and sent a screenshot of them.
Eventually the booking was changed for me so there must be some way around it. I can (just) understand why they may make more departures available to people who live in the country of origin, but can't for the life of me understand why the SQ call centre can't see everything.