JQ Contact email address? | Australian Frequent Flyer
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JQ Contact email address?

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Commuter

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Jun 14, 2006
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Does anyone here know an email address for JQ - to pay compliments to service I received (yes believe it or not, I don't want to complain) from a JQ check-in agent.

I just want to make sure that it gets to the right person, rather than writing them a letter and posting it.

If anyone knows, please PM it to me if it shouldn't be posted in public.
 

serfty

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I don't believe JetStar have an "official" Email address; it's one of their 'cost cutting' philosophies.

I suggest you post a letter to the Oz address on the website.
At Jetstar we value our customers’ feedback. ...

If you have any feedback relating to our customer services or web site please forward them in writing to the applicable address.
Australia

GPO Box 4713
Melbourne, VIC
Australia 3001
 
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d15.in.oz

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Nov 28, 2006
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serfty said:
it's one of their 'cost cutting' philosophies...
We should also be thankful they have a "13" telephone number, and not a "19" contact number - the strategy of many LCC's in other parts of the world!


P.S. I sent Jetstar a compliment (via the the post) recently, and although the response was rather adminstrative, I think they did appreciate it. :)
 
Joined
Mar 14, 2006
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349
See if an email to one/all of these addresses yields anything:
  • customerenquiries(at)qantas(dot)com(dot)au
  • feedback(at)qantas(dot)com(dot)au
  • feedback(at)jetstar(dot)com
Some people have said that feedback(at)jetstar(dot)com is JQ's official feedback email address, but having never used it, I can't say if it works or not.

Regards
 

Commuter

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Jun 14, 2006
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793
Thank you all, I shall try Wunala Dreaming's suggestion first, and if that fails, I shall post a letter.
 
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