oz_mark said:Excellent, now I have an account I can't get into. What to do, create another account?
My first suggestion is to visit the BMI website and use the forgotten password link to see if your email address is registered as having an account https://www.flybmi.com/bmi/en-gb/my-flybmi/forgotten-your-password.aspx
If it is, the it will send you your password, you can attempt to log into and check to see if it is registered for the 9000 miles.
If it doesn't work, then you don't have an account, and should attempt to sign up again.
If it does work, and you don't have the 9000 miles reference or miles posted, then take it up with Customer Service or whatever BMI call their customer support team. Or, by using the technique I described in this post: http://www.frequentflyer.com.au/com...n/join-bmi-diamond-club-12046.html#post156506 the 9000 miles may turn up in your account rather than having to involve Customer Service.