Jetstar Warning | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Jetstar Warning

Status
Not open for further replies.

dajop

AFF Supporter
Joined
Jul 1, 2002
Messages
9,082
Flights
My Map
A couple of things:

1) They can and do move you at whim around on flights without telling you. If you ever book on Jetstar, or book friends or rellies on them make sure you keep on checking what is happening with their flights.

My sister-in-law recently booked a holiday in CNS, up from MEL on QF and back on JQ, for early August. Me being the cynic I am, checked the flights the other night and was shocked to find they'd moved her from a 6pm departure (cancelled it) to a 6am departure, ruining a whole day of a four day holiday. JQ refunded fare, and thankfully with a month to go there was a comparable fare around the same time on DJ - but this was just luck that there is a sale on at the moment & that I happened to check the JQ booking - absolutely none of this thanks to JQ (except for the refund).

Similarly my parents were booked on JQ back from CNS in late August and have been moved nearly 6 hours later, and are now facing a 2 hr drive home from the airport at midnight instead of 6pm. Luckily they were not fussed about it!

2) In doing all this I checked the T&C very closely. Was not aware that unlike DJ & QF, on JQ if you cancel anything other than the Flexi fare you can only use the credit on the same city pair. DJ puts it into a credit shell for use anywhere at anytime, and on QF you can use the credit on any ticket to the same or greater value. Therefore JQ's conditions are quite restrictive.

Apologies to all who know this already, but I thought it useful to those who don't. Anyway, as far I am concerned when QF is not available or not an option, I'll definitely take DJ over JQ.
 

QF WP

Moderator
Joined
Jun 20, 2002
Messages
15,652
Flights
My Map
They were both certainly new information to me and another reason I am fortunate not to have flown with JQ yet. Thanks for the heads-up dajop
 

ksthommo

Active Member
Joined
Jul 4, 2004
Messages
690
Jetstar have got me twice now. Changed 2 flights from Cairns, was departing at 0620, now departing at 0940 which means I miss my Qantas Link flight out of Brisbane. So much for getting in to get the cheap fares.
 
Status
Not open for further replies.

Community Statistics

Threads
81,270
Messages
1,874,157
Members
49,131
Latest member
jebc
Top