I posted on this thread earlier airing my grievances about Jetstars total lack of customer relations.
I did write 3 times over 3 months and did not receive a reply until yesterday, in fact the day I arrived back from Thailand using Jetstar.
I am to receive $91.00 refund as they think that I should just get the difference between a JETSTAR STARCLASS fare and a QANTAS economy. BUT I only booked with Jetstar and the difference between econ and BC (Jetstar) is over $200.00??? Odd that. and they have also only credited my account with $61.00 so have somehow lost the other $30.00
They also showed how magnanimous they can be at Jetstar as the C.R. woman informed me (in the letter I received after my trip) that as a real goodwill gesture they were also arranging an upgrade for me on my Mel - Bkok flight IF one was available. Well there were plenty available 3 weeks prior to my travel, but what a shame that there was not a seat free the day of my flight.
Surely they didn't just wait until the last day knowing there wouldn't be a spare seat.
It all stinks really as I could have purchased a $7.00 ticket when booking with the specials but opted for an extra 534.00 as I like B.C.
I only wanted an upgrade for my next trip, no money, no hassle, but Jetstink are very unaccommodating and seem to lack basic common business sense.
So there is the end of my saga. I flew back Business Class with Brit. Air and how magnificent are those new top deck cabins.