Jetstar riddled with flight changes and poor service

[tasflyer]

The aeroplanes are cleaned and tidied by cleaners rather than the Jetstar cabin crew I should expect and they will just clear out things left behind. doesn't mean that they are stealing them

Dave

So dave it is finders keepers? - Item was lost at the begining of the day and have been informed by J* that plane is only cleaned by staff at the end of the day, aircrew do the post flight clean up.
If item found during clean up what happens to it ?
Most states have a law called "stealing by finding"
J* appears not to have a lost/found policy.

 

[munitalP]

So dave it is finders keepers? - Item was lost at the begining of the day and have been informed by J* that plane is only cleaned by staff at the end of the day, aircrew do the post flight clean up.
If item found during clean up what happens to it ?
Most states have a law called "stealing by finding"
J* appears not to have a lost/found policy.

What exactly did you loose Tas? A camera, phone or iPod left in the back of a seat? What was it and what was the circumstance?

You said in your last post directed to me that you were not accusing the J* staff of stealing - yet you are...

If you did leave something in a seat pocket - a small item, do you expect the J* (or any other airline for that matter) cabin crew to check every seat pocket between PAX turnaround? I board at AVV frequently and have never seen a cleaning crew board the plane (between flights) yet, however, I have seen a camera passed up front before the door was closed which was found in a seat pocket, then passed onto the ground staff at AVV. The CSM then noted the find - that seems policy to me!

Don't have a wine and a moan if your loss is your fault - if you left something in a seat pocket - well, frankley bad luck, take it on the chin and accept blame - moan and groan about the next PAX in your seat not being honest, but I don't think the flight crew would be that way inclined - would you throw a dream job away for a $400 ipod?

If your loss was bigger, say a bag or case - again, did you leave it behind or did someone steal it (take it) from the luggage belt? If so, is that again J* fault?

Mate - tell the whole story so there is creedance in what you are saying, because from my point of view, you are not proving very much information or circumstance. If you are testing for a reaction from this group, you have it from me...

Mr!

 

[tasflyer]

What exactly did you loose Tas? A camera, phone or iPod left in the back of a seat? What was it and what was the circumstance?

You said in your last post directed to me that you were not accusing the J* staff of stealing - yet you are...

If you did leave something in a seat pocket - a small item, do you expect the J* (or any other airline for that matter) cabin crew to check every seat pocket between PAX turnaround? I board at AVV frequently and have never seen a cleaning crew board the plane (between flights) yet, however, I have seen a camera passed up front before the door was closed which was found in a seat pocket, then passed onto the ground staff at AVV. The CSM then noted the find - that seems policy to me!



Don't have a wine and a moan if your loss is your fault - if you left something in a seat pocket - well, frankley bad luck, take it on the chin and accept blame - moan and groan about the next PAX in your seat not being honest, but I don't think the flight crew would be that way inclined - would you throw a dream job away for a $400 ipod?

If your loss was bigger, say a bag or case - again, did you leave it behind or did someone steal it (take it) from the luggage belt? If so, is that again J* fault?

Mate - tell the whole story so there is creedance in what you are saying, because from my point of view, you are not proving very much information or circumstance. If you are testing for a reaction from this group, you have it from me...

Mr!

Mr! not trying to get a reaction only pushing a point - J* does not have a lost/found policy - at least not one that a pax (or call centre staff) can find!
I have taken it on the chin - it's lost - not coming back & it is most likely covered by either travel or H&C insurance. That still doesn't change the fact that J* has a situation that it needs to take a long hard look at.

Does it comply with australian law when it disposes of items and does it keep a register of items .. . . my guess is No . ..
If not then why not ?

Jetstar come clean !

 

[comint]

The aeroplanes are cleaned and tidied by cleaners rather than the Jetstar cabin crew I should expect

I thought, that at Jetstar & Virgin Blue, between flights it is actually the cabin crew that do the cleaning? (Although, if this is the case, Virgin Blue staff tend to do a better job than Jetstar's. No crumbs on DJ seats, but have found them on JQ's.)

 

[straitman]

I have taken it on the chin - it's lost - not coming back & it is most likely covered by either travel or H&C insurance.

Does this indicate that your insurance was inadequate :?:

Also whilst not absolving JQ please note the other comments that the situation is not a whole lot better on any other airline. Maybe they all need a shake up :!:

 

[docjames]

I think the point is the airlines should have systems for dealing with lost luggage. Which from the sounds of things, they dont.

It could be as simple as having a "storeroom" at their airports where left behind items are stored for lets say 6 months, then the airlines could sell them off i guess?

 

[munitalP]

I think the point is the airlines should have systems for dealing with lost luggage. Which from the sounds of things, they dont.

It could be as simple as having a "storeroom" at their airports where left behind items are stored for lets say 6 months, then the airlines could sell them off i guess?

The airlines do have a lost luggage system including storage. I don't know how long things are stored however, from personal experience it works well...

DJ uses their own system, JQ shares QF's. I don't know about Tiger...

Anyone would think the airlines were thieves...

Mr!

 

[anat0l]

I agree that the lost item process is flimsy at best across all airlines.

I've lost a couple of items on a flight before and never found them again. One time I logged the missing item with QF Baggage Services, and the flight I lost it on was using a Dash 8 aircraft. Never got it back; wasn't insured but it wasn't overly valuable either. But life goes on.

Airlines have systems for lost luggage (which is enumerated, tagged and scanned); for lost (loose) cabin items, then a lost property inventory would be the go. I wonder how many items are left on planes, and then the associated work required to cover the inventorying of all of those.

Whilst I haven't come across any lost property as such left in seat pockets, etc. (certainly have not pocketed any items), you'd be surprised how many people leave whole boarding passes behind, with full name and QFF information. :shock:


Something more on topic:

I haven't flown JQ enough to attest to their service or the like. A JQ flight I have been on before was delayed by about an hour, but the situation was similar for every aircraft flying to and from SYD that day. I don't expect a lot of service from a LCC, so as long as the job gets done satisfactorily.

 

[oz_mark]

I think the point is the airlines should have systems for dealing with lost luggage. Which from the sounds of things, they dont.

It could be as simple as having a "storeroom" at their airports where left behind items are stored for lets say 6 months, then the airlines could sell them off i guess?

I was under the impression that anything found on planes made its way to baggage services (in the case of QF/JQ) at the airport. I imagine DJ has a similar set up.

 

[Alanslegal]

I recall a JQ flight I was on earlier this year being SYD-MEL then enroute to BKK.

Arriving into MEL the CSM advised to the effect that "please carefully check that you have all of your personal possessions because anything you leave behind we will gladly keep" [of course he was making a half-hearted joke which I thought was amusing ie. it was something different].

But anything left in the cabin is easily kept by the finder and if the loss is a result of your actions or non-actions then I'd say 'too bad, too sad'.

Sure its easy to say the cabin crew retained the loss thing but also it could be easily said that one of the disembarking passengers found it and kept it too.

 

[straitman]

Sure its easy to say the cabin crew retained the loss thing but also it could be easily said that one of the disembarking passengers found it and kept it too.

It's much more likely to be the other pax than a crew member risking their job.

 

[munitalP]

It's much more likely to be the other pax than a crew member risking their job.

Yeah, as I said before, it's also frustrating that Tas wont tell us what he (she) lost...

Mr!

 

[tasflyer]

Yeah, as I said before, it's also frustrating that Tas wont tell us what he (she) lost...

Mr!

Does it really matter Mr! ... take you pick from the latest Hardly Normal advert - under $500 (only just).

What if the corporate culture says it's ok.

 

[straitman]

What if the corporate culture says it's ok.

tasflyer,

Do you really think that is possible.

I've been around the aviation industry (Civil & Military) for in excess of forty years and have never even seen a hint of the type of culture you are suggesting.

Everyone in the industry that I know would be appalled at such a suggestion.

 

[pauly7]

I thought, that at Jetstar & Virgin Blue, between flights it is actually the cabin crew that do the cleaning? (Although, if this is the case, Virgin Blue staff tend to do a better job than Jetstar's. No crumbs on DJ seats, but have found them on JQ's.)

I have found a few chicken legs on a DJ flight (from KFC as there was packaging nearby) - but I forgive them as it was a Gold Coast flight (bogan central )

 

[straitman]

I have found a few chicken legs on a DJ flight (from KFC as there was packaging nearby) - but I forgive them as it was a Gold Coast flight (bogan central )

With or without chopsticks :?: