Recently flew Syd Melb on Jetstar and selected a plus fare as I only needed 15 status credits to get 5000 point bonus. Flights posted as 0 points 0 status credits.
Made the booking using my Jetstar credit card and found out again the system does not accept Jetstar credit cards. I had previously confirmed this with a prior booking when the call centre could be accessed and was told it was a system problem. Tried to call again but was around the volcano ash time and could not get through. Booked using my amex online and card accepted no problem with fee. Initiated complaint online to jetstar on June 7 asking for my credit card booking fee to be refunded as jetstar cards are exempt. Response from Jetstar was that I would receive a response within 15 working days. Still waiting.
Following the booking I did not receive an email confirmation so rang to enquire and ensure the booking was ok. Was told they would send me one. It never arrived so I requested another on two separate occasions online with no response. Did online checkin day before and confirmed flight details and plus fare.
Given that jetstar do not respond to customer issues I rang the frequent Flyer number to follow up the points and was told that the fare class did not earn points and was asked why I did not take it up with jetstar. I politely told the person that it was a points issue so rang qantas and that Jetstar dont care or respond so I had no intention of calling them. I also told her that Qantas needed to be aware of the potential damage they are doing to premium customers.
I was told I would need to provide boarding passes which I could not provide as these flights were through international terminals and are retained. I was told they would take the matter up with jetstar. I will be interested to see response.
Made the booking using my Jetstar credit card and found out again the system does not accept Jetstar credit cards. I had previously confirmed this with a prior booking when the call centre could be accessed and was told it was a system problem. Tried to call again but was around the volcano ash time and could not get through. Booked using my amex online and card accepted no problem with fee. Initiated complaint online to jetstar on June 7 asking for my credit card booking fee to be refunded as jetstar cards are exempt. Response from Jetstar was that I would receive a response within 15 working days. Still waiting.
Following the booking I did not receive an email confirmation so rang to enquire and ensure the booking was ok. Was told they would send me one. It never arrived so I requested another on two separate occasions online with no response. Did online checkin day before and confirmed flight details and plus fare.
Given that jetstar do not respond to customer issues I rang the frequent Flyer number to follow up the points and was told that the fare class did not earn points and was asked why I did not take it up with jetstar. I politely told the person that it was a points issue so rang qantas and that Jetstar dont care or respond so I had no intention of calling them. I also told her that Qantas needed to be aware of the potential damage they are doing to premium customers.
I was told I would need to provide boarding passes which I could not provide as these flights were through international terminals and are retained. I was told they would take the matter up with jetstar. I will be interested to see response.