Jetstar plans web check-in, airport kiosks

[littl_flier]

Let's hope their IT systems will work better than their Online Booking system.

JETSTAR will introduce internet check-in and airport kiosks from next month, while looking at ways to automate luggage drop-off.
The airline has signed a $3 million agreement with IBM to introduce check-in kiosks at Melbourne, Sydney, Brisbane and Avalon airports and says it could extend the system to other airports.
The first of 32 airport check-in kiosks is to open at Melbourne airport in time for the Melbourne Cup. Web check-in will be introduced at the same time.
Kiosks at the other three airports are expected to be operating before the end of the year.
The strategy puts Jetstar on a par with Qantas and competitor Virgin Blue and will help it handle a 40 per cent growth in capacity as it takes delivery of nine additional Airbus A320s by March 2009. ..................

Jetstar plans web check-ins, airport kiosks | The Australian

 

[Mal]

"expected to be operating before the end of the year"

That's a pretty good turnaround on an IT project of that scale.

Methinks they've been planning for this for a while... (let alone the contract negotiations, which have probably lasted around 2 months or so!)

 

[serfty]

Methinks Jeststar's current booking IT service provider would already have a "vanilla" OLCI type package (that fits neatly) available.

 

[Personal Porter]

This is all part of the IATA "Simplyfying the business" initiative. This has been WIP for a few years now. Online check-in & CUSS kiosks (Common User Self Service) should improve the throughput of passengers considerably.

Still have to check-in your luggage though...

 

[oz_mark]

Methinks Jeststar's current booking IT service provider would already have a "vanilla" OLCI type package (that fits neatly) available.

Navitaire (the supplier of skylights) certainly have a module that supports it, so it should not be a big task.