Jetstar failure to reimburse for delay?

[Decimac1]

Hi fellow FFs
My flight with JS, Honolulu to Sydney 0835 was delayed 4 hrs to 1230, which caused me + 1 to miss our connection to Perth with Qantas. When we arrived in Sydney we were told to go to check in with about 30 others who had been on a delayed Q flight from NZ and were in the same predicament. Qantas then put the NZ flight people on a bus to accommodation but I was told that Jetstar were responsible for mine x my partners accommodation. As there were no Jetstar reps there that late Qstaff suggested we get our own accommodation and be reimbursed by them, which I did.
Upon calling JS today, I have been told that due to it being a morning flight delay, not overnight delay, I am not entitled to a reimbursement. I have read their Ts X Cs as being in my favour, but after long arguments they won't budge. Does anyone have any experience with this? Thankyou

 

[justinbrett]

Was this on two tickets? It so, JQ is only obligated to get you to SYD. I assume QF rebooked your flight at no expense, which is more than they are legally required to. (You bear the risks if you book separate tickets, even if it’s a delay from one of the airlines).

The Jetstar rules only compensate for overnight delays, and that is on the departure, not arrival. (Ie, you needed a hotel in HNL because of an overnight delay).

If it’s a single ticket you should be entitled to a hotel if the QF flight was the following day.