Jetstar DUTY FREE Carry On prohibited

[Andrew MacDonald]

It's very simple - airlines make the no alcohol on board decision when there is an ongoing problem with passengers opening their duty free and drinking it in flight. This puts the airline at risk of many legal issues and they are right to ban it. I would rather an airline prevented on board duty free and avoided the issues of fights, vomiting and generally obnoxious behaviour. Sadly this issue is a reflection of the demographic on the airline and that route in combination.

 

[Austman]

It's very simple - airlines make the no alcohol on board decision when there is an ongoing problem with passengers opening their duty free and drinking it in flight. This puts the airline at risk of many legal issues and they are right to ban it. I would rather an airline prevented on board duty free and avoided the issues of fights, vomiting and generally obnoxious behaviour. Sadly this issue is a reflection of the demographic on the airline and that route in combination.

It's been suggested before. But there seems no evidence that it's true (eg a newspaper report or something). Banning the consumption of your own alcohol on board, without crew permission, is however standard.

 

[ethernet]

Well, if that is true, why did not Jetstar simply say it that way - why do you make this policy exception at this airport.
Why not print this on those forms.

I think is was cheap to buy off the complainer , rather than print on all tickets, We think you might be a yobbo or bogan, and for this reason you will NOT BE ALLOWED DUTY FREE ALCOHOL ON THE WAY BACK INTO AUSTRALIA. I'll sure the papers could have some fun.

 

[jimr]

I too have just had a similar experience with Jetstar, after calling to ask information i was directed to the call centre, and informed when i questioned why Qantas the parent company does not have this policy, i was told they dont have any links with Qantas? A reply from my email would be sent within 15 days, a reply arrived telling me about the ICAO guidelines blablabla, then goes on to say - quote

"For flights to Australia, all liquids, aerosols and gels, with the exception of duty free, will be restricted to 100ml containers within 1 litre liquids, aerosols and gels bag. When the items are duty free, passengers may be able to purchase these items once they have gone through screening at the international airport, depending on the local restrictions in place at the time of travel" end quote.

Also they state "The travel guidelines are implimented by the Australian government for all passengers travelling to and from Australia and not Jetstar". I feel that they have breached civil liberties of all travellers from Bali and are also robbing the bussiness at Denpasar airport of those sales. Why dont Jetstar restrict you leaving Australia and the are the only budget airline implimenting restrictions on the return.

 

[Pushka]

I'm flying Jetstar from Bali to Singapore. I wonder if the same issue will arise?

 

[markis10]

I feel that they have breached civil liberties of all travellers from Bali and are also robbing the bussiness at Denpasar airport of those sales. Why dont Jetstar restrict you leaving Australia and the are the only budget airline implimenting restrictions on the return.

Civil liberties???? Thanks for the humor so early in the morning, given Liquor is a controlled substance!

 

[yo yo ma]

...i questioned why Qantas the parent company does not have this policy...

QF do have this policy when travelling from POM-CNS

 

[moa999]

I'm flying Jetstar from Bali to Singapore. I wonder if the same issue will arise?

No, because the Singapore Govt doesn't require these stupid secondard liquids inspections.

 

[tuaeu]

I've heard of issues with duty free out of BKK as well, but not sure with what carrier(s).

QF applies the same rules out of BKK. There was a notice saying it was due to Australian Regulators prohibiting alcohol and cigarettes from being brought back into Australia. This was back in JUL12 and is unsure whether the stance remains. I think it’s a farce and should be abolished by whoever is imposing it!

 

[lwcarden]

There is an issue with Duty Free alcohol in Bangkok as well. There is no alcohol or anything more than 100mls allowed on any flight to Australia. Thankfully we were told at the store but we nearly slipped up with Perfume at 110 mls which they let through. It didn't matter what airline - the deal was any flight to Australia. One poor guy was busy trying to drink a large bottle of expensive scotch at the gate through to the waiting area and was not impressed. A friend has just come back from Dubai and told me the same story. So it is more than Jetstar and Bali!!!!

 

[raleyoz]

No Alcohol with QF CX CA back to Australia either as far as i knew this has been the rule for a while now, always get a second screening for Australian bound out of HKG and PEK. My understanding is it was a Australian Government Regulation by the DF peeps and the staff doing the 2nd screen, you are however allowed to buy DF liquor once you land on OZ and before customs
Has Ms Gillard got her hand out again????

 

[pthomson]

Despite the enormous effort that is needed to contact Jetstar to make a complaint I recently wrote a number of letters to them asking why I was unable to carry duty free alcohol out of Bali on JETSTAR flights. I have received a couple of replies which generally ignore the substance of my complaint and direct me to the Liquids Aerosols and Gels legislation. Don't get me wrong I am very familiar with the regulations and how they work. Indeed I am a supporter and totally agree with the restrictions on carriage of Liquids Aerosols and Gels; however I disagree with the JETSTAR policy which could be seen to be both restrictive and complicit. The policy is not backed up by the legislation that they seem so keenly to refer me to.

In the International Departure Lounge of Ngurah Rai (Bali) Airport the Liquid Aerosols and Gels inspection point is located at the entry door the departure gate. after checking in, customs and immigration areas and after all of the duty free shops and restaurants.

When leaving Bali you are unable to make a purchase of duty free alcohol if you fly JETSTAR. The duty free shops will not sell it to you if you are travelling JETSTAR.


I had the occasion to once again travel to Denpasar Indonesia and return to Darwin his last week on JETSTAR.


Whilst I was in Bali I again queried the Duty Free Shops (DFS) management whilst I was at the airport, and they confirmed that they were unable to sell Duty Free alcohol products to me if I was travelling on JETSTAR FLIGHTS to Australia. I queried them for more detail and they advised it was indeed a Jetstar policy, not a policy of the Indonesian Government, neither a policy of the Indonesian Civil Aviation Authority nor a policy of the Ngurah Rai Airport; it was only a policy of JETSTAR AIRWAYS alone.


The management of the DFS confirmed to me that if I was on the same route with another carrier which flys to Australia such as GARUDA INDONESIA, AIR ASIA or VIRGIN AUSTRALIA then I would be allowed to purchase Duty Free alcohol products at DFS in Bali. The duty free purchases are then delivered in a sealed carry bag, with documentation attached, to the DFS collection counter inside the departure gate area for the relevant flight. The DFS collection counter is therefore located after the Liquid, Aerosols and Gels inspection point. JETSTAR have previously stated in one of there letters to me that this is an acceptable procedure under the regulations. However they ignore this and refuse to allow Duty Free alcohol to be carried on board.


I have researched this issue further, when in December 2011 I travelled with AIR ASIA from Denpasar (Bali) to Darwin. I was able to make my purchases of duty free alcohol in Bali. Have it delivered for collection at the departure gate after the Liquids, Aerosols and Gels screening point. Whereupon I collected my purchases and brought back with me on the flight back to Darwin.


When I left the Ngurah Rai airport on my last trip to fly back to Darwin, the relevant departure gate also being used by a Virgin Australia flight to SYDNEY departing immediately prior to the JETSTAR flight to Darwin. In the departure gate, which is of course located after the Liquids. Aerosols and Gels inspection point there was a DFS counter which was attended by the DFS staff. They were distributing Duty Free purchases to the passengers and crew of the Virgin Australia flight. We were all utilising the same departure gate. The DFS staff informed me that they had duty free purchases for the Virgin Flight as well as for an Air Asia flight which was due to leave shortly. They also confirmed to me that it was a well know JETSTAR policy not to allow alcohol sales to Passengers and Crew of Jetstar flights to Australia.


This is a JETSTAR policy issue and they need to review it.


I urge readers who have had a similar experience to make a complaint to JETSTAR and voice there displeasure with this policy using the "Customer Care Feedback form" located in the hard to find "Contact Us" section of there web site

"WE had the same issue in Hong Kong last year and we were flying Cathay Pacific, No duty free alcohol would be sold to us"

 

[Musongman]

Qantas/BA/JQ will not allow DF alcohol purchases out of Bangkok, have not for years.
My belief is that it is to protect DFS profits in Sydney. Commerce has no conscience.
Other Australia bound carriers have no such restrictions.:evil:

 

[Ex-bugman]

Interesting, the entire security joke that exists with Bali makes no sense at ALL. In our case, we were made to put our DF purchases in our bags!! We were NOT allowed to carry it or allow it to be seen BUT the very same "Security" (not sure how you losely spell what their correct name should be) allowed passengers to carry cigarette lighters on board!! and of course the bottled water purchased directly across from the check point was refused entery. Just crazy stuff. From my experience, it depends on what they had for dinner and which way the wind is blowing as to what rule they will decide on.

 

[gilant]

Yes I too have had this experience which is most annoying. I would not have minded so much if Jet Star had pre warned me so that I could have bought my booze and put it in checked baggage.

I asked a flight attendant for the reason and was told that Bali passengers buy more than their duty free allowance and make sure they consume the excess before arriving in Australia, suggesting that Jet Star flights from Bali had a unique problem of drunken behaviour on that sector.

Another factor of course is that some passengers do not buy the Hold baggage allowance so could it also be a market forcing excercise to encourage future passengers to pay for Hold luggage?

I think Jet Star should at least provide this forum with a credible explanation.

I don't fly Jet Star any more, not because of the ban but because they didn't tell me and effectively removed any decision making ability from me to them!

I am just about to ditch Qantas for international flights too - Perth residents can only go to Singapore with them nowadays!

 

[don01]

10 pages on and i think we may be missing the point a little.
IMHO Jetstar is a specialist in giving nothing and taking the max while looking cheap.
No malice in that, that's business, the little irishman set the standard (my apologies to the Millions of excellent Irish out there)
Which JQ manager is going to tell the the executive team "can't do " when they say "get more on inflight spend"????
There is no driver for Jetstart to drop the rule
No drunks, no second check, extra revenue, even more revenue because scale of economy and we can screw down the fight service contractor one more notch.
gee we can even blame the Government and / or terrorists
thats a business no brainer "no need to change the rule "

the only way to reset that is to fly with the other mob(s) and take up expensive call centre and staff time asking why
(politely but oh so annoyingly persistantly)
and just to add to the pressure starting asking the government agencies why they have this policy, again politely but regularly
(how long is it before they (JQ) are advised not to blame the poor old government)

and finally 4 drinks at 6~8 aud per pax say 30% of seats say 240 full = $900 ~ $2500 per flight DPS to each of all those aussie airports (9 I think)
for 300 days of the year
ummm errr ahhh it might take a lot noise to make a change

dagnabit couln't figure out how to make this bigger
check out the menus on Jetstar website
and guess what is on the terms and conditions as of today " (where permitted)." ah ... is that new?


now some qualifications about my opinion
I don't drink, I really do not like JQ, I like drunks on planes even less, and I rarely buy Duty free

Anyway it is fun to bag JQ (it's revenge for all those yicky surprises given out over the years)

Smile and enjoy the ride

oops I forgot to say Gilant is on the money.

 

[jetlagger]

10 pages on and i think we may be missing the point a little.
IMHO Jetstar is a specialist in giving nothing and taking the max while looking cheap.
No malice in that, that's business, the little irishman set the standard (my apologies to the Millions of excellent Irish out there)
Which JQ manager is going to tell the the executive team "can't do " when they say "get more on inflight spend"????
There is no driver for Jetstart to drop the rule
No drunks, no second check, extra revenue, even more revenue because scale of economy and we can screw down the fight service contractor one more notch.
gee we can even blame the Government and / or terrorists
thats a business no brainer "no need to change the rule "

the only way to reset that is to fly with the other mob(s) and take up expensive call centre and staff time asking why
(politely but oh so annoyingly persistantly)
and just to add to the pressure starting asking the government agencies why they have this policy, again politely but regularly
(how long is it before they (JQ) are advised not to blame the poor old government)

and finally 4 drinks at 6~8 aud per pax say 30% of seats say 240 full = $900 ~ $2500 per flight DPS to each of all those aussie airports (9 I think)
for 300 days of the year
ummm errr ahhh it might take a lot noise to make a change

View attachment 14063 dagnabit couln't figure out how to make this bigger
check out the menus on Jetstar website
and guess what is on the terms and conditions as of today " (where permitted)." ah ... is that new?


now some qualifications about my opinion
I don't drink, I really do not like JQ, I like drunks on planes even less, and I rarely buy Duty free

Anyway it is fun to bag JQ (it's revenge for all those yicky surprises given out over the years)

Smile and enjoy the ride

Certainly a different perspective.. Thanks for the humour

 

[Sopwith camel]

Would it have anything to do with the "socio - demographics " of ex Bali Jetstar passengers? Just a thought. Having said that I have encountered this problem in Bangkok. Fly to Europe - no problem. Fly to Australia and it's not allowed. I also suspect that the Australian Duty Free airport stores are protecting their patch in some covert way as prices here are mostly more expensive than in many parts of the world - should be cheaper I would have thought given the strength of the AUD.

 

[Hvr]

Welcome to AFF Sopwith camel, I think it may be more to do with Australian law than any demographic issue.

 

[ethernet]

Thanks - we now know it is purely a Jetstar Policy. Write to then to ask who can issue a waiver. If they write back and say there are no exceptions, ask or refer to ACCC to see if they lodged an anti-competitive agreement.

A neat way of bypassing this cough is to buy 2 plus litres on arrival and bring 2 litres back on paid luggage (in softdrink PET bottles - less breakable and less weight) - and use a mini luggage scale to ensure no part of your paid luggage is 'foregone' - you are always at the limit. SACL - no money for you!
Secondly 2 100 ml containers of booze in plastic travel bottles will enhance the quality of you flight in cattle class if discreetly consumed.
I noticed the DF prices in Singapore departure 20% off lower than SYD, and it appears to me .au DF shops are in trouble, and only giving .CN pax more than 5% discount vouchers. Only noticed this sine Scoot undercut JQ by a smidgen to win 100% of my business in last 18 months.