Jetstar DUTY FREE Carry On prohibited

[mannej]

I wonder why people continue to use this joke of an airline. They are full of excuses.

T

They serve a purpose.

I have flown them, onboard (minus the seat pitch), they are great.

It is the customer service (Check in staff were fine) on the ground that lets them down badly.

Who wants to wait two months for the points and SC's that they had paid extra for, or 11 weeks for an itinerary to be sent to them?

 

[Peter.Arafura]

Hi Ted

unfortunately we only have the choice of using jetcrap or jetcrap when we fly out of darwin to singapore or bali

 

[anat0l]

Hi Ted

unfortunately we only have the choice of using jetcrap or jetcrap when we fly out of darwin to singapore or bali

Well you do have SilkAir to Singapore; and from there an easy connecting flight to Bali if need be.

Just saying.

 

[Peter.Arafura]

Hi Jaymaccay

yes thats correct, they dont need to supply any staff to undertake this DFS in bali provide the staff to distribute the duty free sales. Jetstar are lieing to you. I recommend that you write back to them and make a complaint that the staff are lieing to you.

I think they think if they say it enough they will believe it.

If you write to complain, they will give you a $50 voucher to shut you up

Jetstar is a cough airline that continually lies to the travelling public

Pete

 

[mannej]

If you believe that Jetstar are cough as they don't allow purchased DF onboard, that is your perogative.

For some of the deals that they can do, they indeed do serve a purpose, and can be very worthwhile.

I find it funny that you skip over the fact that another member has mentioned that you can indeed fly on other airlines

 

[jaymaccay]

I got back to the Jetstar asking to explain why they are using this stupid excuse.
Would be interesting to learn what they gonna come up with this time.
I guess I wont get the answer...

 

[jaymaccay]

Agree with everything you said, Pete!
At the day of travel at the Melbourne airport, I poped up the question to the Jetstar staff in regards to the Duty Free Liquor on the way back. But been told - no problem exist.
I don't see the reason why they are doing this. Unless they've got a secret deal with home Duty Free Shops. Well, I sent the complaint again. Will wait and see.

 

[Peter.Arafura]

Yes this might be the issue

I have lodged a complaint with ACCC but have received no response yet

Keep Complaining !!!

 

[mannej]

Yes this might be the issue

I have lodged a complaint with ACCC but have received no response yet

Keep Complaining !!!

I honestly wouldn't hold your breathe or waste your time with the ACCC

 

[jaymaccay]

I honestly wouldn't hold your breathe or waste your time with the ACCC

Why not? While we are already started, it's a good idea to keep pushing, we might get the message across.
Let's annoy jetstar more and more. let's get their CEO cell number and wake him up during night with a question:
"Where is my cough*ing boose from Bali?"

 

[TheInsider]

Let's annoy jetstar more and more. let's get their CEO cell number and wake him up during night with a question:
"Where is my cough*ing boose from Bali?"

Typical JQ customer here guys!

Three things;
1. Their CEO is a female
2. It's a mobile phone here in Australia.
3. Booze*

 

[mannej]

"I honestly wouldn't hold your breathe or waste your time with the ACCC"
Why not? While we are already started, it's a good idea to keep pushing, we might get the message across.
Let's annoy jetstar more and more. let's get their CEO cell number and wake him up during night with a question:
"Where is my cough*ing boose from Bali?"

What a stupid nonsensical idea.

Disrupting someone of their sleep just because you can't buy duty free booze is probably going to achieve you nothing apart from a lifetime ban on jetstar.

Grow up.

 

[shellthom]

I don't know if this has been mentioned already but Air NZ don't allow Duty Free from Raro when your on the direct flights back to OZ. If you are flying via NZ with Air NZ it is fine, it is just the direct to AU flights with them (yes same airline, same departure port, same final destinations - just different route/flight number) that you can't buy it. From chatting with the staff at the airport it sounded like a reaction to an arrangement out of oz - ie a reciprocal ban on the duty free. Not sure how they would monitor it out of Syd ... but nevertheless we know now and if we were that desperate we would buy on entry and put it in our checked luggage for the return.

 

[jaymaccay]

What a stupid nonsensical idea.

Disrupting someone of their sleep just because you can't buy duty free booze is probably going to achieve you nothing apart from a lifetime ban on jetstar.

Grow up.

Sense of humour is a good thing to have...
Well not everybody got it, which is fine. Nobody's perfect.
The only thing I would like from Jetstar is a straight answer, why they do it, no a lie.

 

[straitman]

[mod hat]Time for a couple of people here to stand back and cool down a little. [/mod hat]

 

[Alanslegal]

I have researched this issue further, when in December 2011 I travelled with AIR ASIA from Denpasar (Bali) to Darwin. I was able to make my purchases of duty free alcohol in Bali. Have it delivered for collection at the departure gate after the Liquids, Aerosols and Gels screening point. Whereupon I collected my purchases and brought back with me on the flight back to Darwin.

.....

This is a JETSTAR policy issue and they need to review it.

If this is really Jetstar's policy and it doesn't suit you, then fly someone else. Simple. Like you suggested, you were succesful with Air Asia so buy tickets with them in the future. There is no point saying how bad JQ is when their rules are their rules and just because some other airline does something different, it doesn't mean they all should be like that. Anyway I am sooooooooooooo over Jetstar bashing, and there are quite a number of people on this forum that slander them because they are LCC and what not, but more importantly, that they failed to understand their conditions of carriage prior to choosing/flying them.

 

[Austman]

I don't know if this has been mentioned already but Air NZ don't allow Duty Free from Raro when your on the direct flights back to OZ. If you are flying via NZ with Air NZ it is fine, it is just the direct to AU flights with them (yes same airline, same departure port, same final destinations - just different route/flight number) that you can't buy it. From chatting with the staff at the airport it sounded like a reaction to an arrangement out of oz - ie a reciprocal ban on the duty free. Not sure how they would monitor it out of Syd ... but nevertheless we know now and if we were that desperate we would buy on entry and put it in our checked luggage for the return.

Different governments have different LAG rules. And airlines might impose their own duty free rules. On a non-stop flight RAR-SYD, the Australian government LAG rules apply. That means delivery to the gate for DF LAGs. And the airline may impose their own rules too. DF LAGs cannot be carried by transit passengers through NZ for a connecting flight to Australia (International Arrivals - Auckland Airport). DF can however be purchased in NZ airport DF shops for direct flights to Australia and need not be delivered to the gate (due to NZ being an exempted country).

 

[Austman]

If this is really Jetstar's policy and it doesn't suit you, then fly someone else.

JQ's DF LAG policy is different at different airports, that's a part of the problem. It's not the same at SIN for example which is also a delivery to the gate airport for flights to Australia.

 

[Alanslegal]

JQ's DF LAG policy is different at different airports, that's a part of the problem. It's not the same at SIN for example which is also a delivery to the gate airport for flights to Australia.

It might be a problem with inconsistency however the problem was clearly advised to the OP when he was in the Duty Free Shop and that he could not buy any alcohol. There was no detriment to himself at that point. He did, for example, not spend $15 on a bottle of cheap vodka only to be confiscated upon boarding the plane. But anyway that is generally irrelevant for this issue, because the important issue here is about the contractual obligation that the OP entered with JQ.

After the event the OP complained vociferously to JQ and was rewarded with some monetary value as compensation, when really, compensation should not have been given at all. Why? Because the terms and conditions of buying a flight ticket is to get X seat + Y baggage and to ensure he gets from A to B, end of story. There is no contractual obligation, or promise, or guarantee, whether expressed or implied, as part of the ticket that he was entitled to Z duty free entitlement.

Lucky I was not sitting in the JQ claims department as I would have just knocked the claim on the head and said too bad, too sad. Of course, in a nicer way

 

[Austman]

Because the terms and conditions of buying a flight ticket is to get X seat + Y baggage and to ensure he gets from A to B, end of story.

That has been proved to be wrong (the end of story part) more times than I can remember. By courts all around the world.

As far as DF is concerned, it's baggage. But baggage that has government LAG requirements. These LAG requirements can be met (and are met for other airlines travelling to Australia - e.g. Garuda, Virgin) from DPS airport.

Jetstar have decided to allow this LAG baggage at some airports and to not allow it at others. Perhaps they should state that, clearly (i.e. which airports) in the terms and conditions of buying a flight ticket when it's Jetstar (and not the government LAG requirements) that has made the decision not to allow this baggage?