Jetstar Delays/Cancellations

[Melburnian1]

JQ602, first of the morning at a scheduled 0600 hours from AVV to SYD (A320 VH-VQZ) did not become airborne until 0720 hours so delayed estimated arrival is 0834, 69 late. Fog had not been forecast at Avalon so it may be late for another reason.

 

[33kft]

Flight passengers unable to check in during IT issue

Jetstar passengers unable to check into Sydney and Melbourne flights due to IT issue

Jetstar passengers around the country are experiencing significant flight delays due to an IT outage that comes hours after thick fog affected multiple services.

9News understands just five airports across Australia have not been affected by the technical issue, which has left flyers unable to check-in to the carrier’s services.

The issue was first detected about 9.30am this morning.

A spokesperson for Jetstar confirmed the flight carrier is working to fix the IT issue immediately, however check-in systems remain down.

The issue comes after dense fog at Sydney airport this morning caused delays of up to 90 minutes for domestic flights.

With those delays now added to the IT problem, some passengers have been faced with waiting times of up to two hours for their flights.

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Looks like SYD fog and a national IT issue are going to be causing some knock-on pain for JQ today.

 

[MEL_Traveller]

Ah. That explains why today's JQ7 (MEL-SIN) is expcted to depart over an hour late despite the inbound ariving on time (from HKT) nearly two hours ago.

 

[Melburnian1]

One 'victim' of the JQ inability for passengers to check in (see above) looks to be JQ784, the 0930 hours SYD - MCY that was airborne at 1358 hours this afternoon. Arrival for A320 VH-VQR should be at 1412 hours, 247 minutes late.

Opposite number JQ785 is the 1045 hours in the sky at 1456, so SYD arrival late this afternoon is expected at 1720, 235 minutes behind the timetable.

Another may be JQ511 (A321 VH-VWW), the 1220 hours SYD down to MEL in the air mid afternoon at 1505. Consequently, arrival should be 1615 hours, 140 late.

The SYD up to OOL (1130 hours JQ408) is far worse, having been airborne at 1604 hours. Arrival for A320 VH-VFI looks to be about 1612 hours, 257 minutes behind schedule.

JQ514 (1520 hours MEL - SYD) took off at 1633 so is at least 55 minutes tardy. A321 VH-VWT has the task.

 

[Melburnian1]

B788 VH-VKJ remains on the ground at KIX following this incident:

https://www.canberratimes.com.au/bu...s-minutes-before-landing-20190403-p51abg.html

Interestingly earlier on Friday 29 March (prior to JQ15) it had operated as JQ8998 from AKL to CNS: a 'ferry' flight after maintenance?

JQ35, the Thursday 4 April 2019 scheduled 1845 hours MEL - DPS is cancelled, as will the return redeye JQ36. This may well be because JQ is a B788 short.

 

[Melburnian1]

Later on 4 April, JQ520 (A320 VH-VGY), the 1630 hours MEL - SYD up up and away at 1652 (only 10 or so late) is arriving at 1825, half an hour late as it had to hold at the usual waypoint near Goulburn.

Meanwhile B744 VH-OJU is operating QF6403 that on 4 April has just taken off from SYD at 1823, showing as a 1725 hours departure. One assumes this is a charter for JQ (for the second time this week) due to last Friday's engine problems affecting JQ15 on approach to KIX that has seen that B788 (VH-VKJ) marooned at KIX as Japanese transport safety experts (aided by ATSB) endeavour to determine what went wrong: a serious incident

 

[Melburnian1]

Friday 5 April 2019 sees B788 VH-VKE operating what looks to be an empty ('ferry') flight from MEL up to SYD, having taken off at 1435 with arrival suggested at about 1539 hours.

Stricken VH-VKJ remains in Osaka, Japan with its last flight the troublesome Friday 29 March JQ15 ex CNS. Looks like the Japanese air safety authority has yet to release it.

This morning, JQ25, the 0800 hours MEL - CNS - NRT did not take off until 0858 hours.

Saturday 6 April's JQ63 from MEL to SGN, the 1615 hours has been changed to depart at 2230.

 

[Melburnian1]

Also on Friday 5 April, the 1615 hours MCY to MEL (JQ795) took off at 1720 so A320 VH-VFY should be at its allocated tarmac space at 2041 hours, 56 late.

Not many kilometres to the southwest, the SYD - AVV JQ609 (VH-VFJ) is arriving at 2032 hours, 32 late.

 

[Melburnian1]

JQ470, the 0615 hours MEL - NTL (A320 VH-VQK) on Saturday 6 April did not take off until 0756. Arrival is delayed to an expected 0909 hours, 84 late.

 

[Melburnian1]

B788 VH-VKK is operating JQ8995 on Sunday 7 April 2019, having departed CNS at just before 0600 as a 'ferry flight.'

BVH-VKJ remains marooned at KIX as far as I know, due to the 29 March engine approach problems highlighted by the media (see above).

 

[Melburnian1]

...Stricken VH-VKJ remains in Osaka, Japan with its last flight the troublesome Friday 29 March JQ15 ex CNS. Looks like the Japanese air safety authority has yet to release it...

Saturday 6 April's JQ63 from MEL to SGN, the 1615 hours has been changed to depart at 2230.

The returning JQ64 from SGN is arriving in MEL on Sunday 7 April afternoon at 1541, 331 minutes late as it did not take off from SGN until 0434 this morning local time.

JQ564 (1335 hours late lunchtime MEL up to BNE was airborne at 1425 with A320 VH-VFP. Arrival should be at 1620, 35 behind.

 

[Melburnian1]

Later on 7 April, the AYQ down to MEL JQ665 (A320 VH-VQJ) should arrive at its tarmac allocated space at 1639, 34 late.

 

[Pushka]

Jetstar seems to have cancelled multiple flights for Honolulu including son’s flight next week.

 

[Melburnian1]

Jetstar seems to have cancelled multiple flights for Honolulu including son’s flight next week.

This will be a result of VH-VKJ remaining on the ground at KIX (see above). This is its eighth full day inoperative, punching a hole in aircraft availability. Completely unplanned!

However on at least one afternoon (see above), a QF B744 substituted ex SYD. I have not researched to see if this is still occurring.

Pushka, was your son offered an alternative flight at no cost with rebooking by JQ? Which airline? If not, was he given an immediate full refund?

AFF member MEL_Traveller previously asserted that JQ (always) lacks sufficient B788s to operate its published timetable. That would be unusual, but I'm not doubting 'MEL_' as many other of his posts are 105 per cent correct or arguable.

 

[Pushka]

This will be a result of VH-VKJ remaining on the ground at KIX (see above). This is its eighth full day inoperative, punching a hole in aircraft availability. Completely unplanned!

However on at least one afternoon (see above), a QF B744 substituted ex SYD. I have not researched to see if this is still occurring.

Pushka, was your son offered an alternative flight at no cost with rebooking by JQ? Which airline? If not, was he given an immediate full refund?

AFF member MEL_Traveller previously asserted that JQ (always) lacks sufficient B788s to operate its published timetable. That would be unusual, but I'm not doubting 'MEL_' as many other of his posts are 105 per cent correct or arguable.

Thankfully they were rebooked by J* onto Qantas. A refund wouldn’t have cut it as well so good move by them.

 

[Melburnian1]

Thankfully they were rebooked by J* onto Qantas. A refund wouldn’t have cut it as well so good move by them.

Pushka, that's good, but logically even if the JQ flights had 75 per cent of seats occupied and QF (prior to any rebooking) was similar, not everyone displaced from JQ would be able to 'fit' onto the QF flight(s).

I often wonder what happens to such passengers. Mostly they don't complain via blogs like this, but there must be some who are unhappy at reouring via an intermediate stop adding hours to an already lengthy journey.

 

[Pushka]

Pushka, that's good, but logically even if the JQ flights had 75 per cent of seats occupied and QF (prior to any rebooking) was similar, not everyone displaced from JQ would be able to 'fit' onto the QF flight(s).

I often wonder what happens to such passengers. Mostly they don't complain via blogs like this, but there must be some who are unhappy at reouring via an intermediate stop adding hours to an already lengthy journey.

And we are returning Jetstar from Honolulu in June. Booked through Qantas as an award. I think we will be fine. Son is silver we are both WP. I think they got very lucky.

 

[Melburnian1]

Jetstar seems to have cancelled multiple flights for Honolulu including son’s flight next week.

One example is Monday 8 April's JQ37, the 1640 hours afternoon flight ex SYD.

 

[Melburnian1]

Monday 8 April 2019's JQ456 (the morning 0725 hours SYD up to BNK with A320 VH-VFJ that was airborne at 0808) should arrive at 0910, half an hour late.

 

[Pushka]

Monday 8 April 2019's JQ456 (the morning 0725 hours SYD up to BNK with A320 VH-VFJ that was airborne at 0808) should arrive at 0910, half an hour late.

Just checking. The son is now flying from ADELAIDE into a SYDNEY connecting now with Qantas to Honolulu. What is the minimum time they should allow to collect baggage in Sydney get to international and then recheck in with Qantas?