Jetstar delay drives passenger crackers

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Me: "This is (expletive). I have to wait five hours for a one hour flight and you are squabbling with me over three dollars for some cheese and crackers?"
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Sorry... but FAIL...

Swearing at staff does nothing except ensure you get no where and everyone is unhappy...
 
straitman said:
With delays of this magnitude you can't really blame them (the pax) for their frustrations.

.... and there is that picture again :!:
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Could you imagine what it would be like if passengers were able to write their experiences in newspapers/news.com.au every time there was a delay?

HAHA yes that picture needs to be updated.
 
Cyclogenesis said:
Sorry... but FAIL...

Swearing at staff does nothing except ensure you get no where and everyone is unhappy...
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Agreed that swearing is unnecessary but replying with "Steward: "Well what do you want me to do, it's my day off!" wouldn't make things much better,perhaps 'Sir,please don't swear at me' and 'I'm sorry you have been inconvenienced today' might have improved the situation?

Could you imagine what it would be like if passengers were able to write their experiences in newspapers/news.com.au every time there was a delay?
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No need to imagine,it's already possible with the internet,with forums like AFF etc.
And maybe if the guy had been offered an apology/explanation when the change in the departure time was advised to him he may not have been annoyed enough to vent his frustration through "no news".
 
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Slats7 said:
http://www.news.com.au/travel/story/0,28318,25840329-5014090,00.html
The media love attacking Qantas/Jetstar!
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You can say that again, it's interesting to note that nonews has both published this basically opinion piece and then allowed all and sundry to comment, and yet for the article about a DJ planes wheel falling off it doesn't even have the words virgin blue in the title, and comments are switched off.

I wonder what QF did to nonews \ I wonder what DJ are paying to nonews...
 
Hi all,

Just for your info: we have expressed our apologies for this incident, but had thought this issue had been resolved four months ago when the issue arose.

We have discussed this issue with the customer (the writer) again directly since then and we've taken his feedback into account.

Kylie
Head of Customer Service
Jetstar Airways
 
Hi Kylie Jetstar, welcome to AFF. :D

Perhaps the "Staff Writers" who authored the article came across an old Blog or something ...
 
As soon as an article has been authored by "Staff Writers" you know it's going to be quality. I mean why wouldn't a journo want such quality writing attached to their name I don't know...
 
Welcome to AFF Kylie Jetstar. First a staffer from QF this week, and now JQ :cool:
 
Welcome Kylie Jetstar.

My thoughts reading this 'article" (drivel) is basically: sure, the experience sounded less than ideal, but surely lack of flexibility etc is going to be the tradeoff for the cheap airfare (which is what JQ try to offer). If it was so important, buy a flexible ticket and pay the extra for the flexibility.

Bit rough to drag up something months old and publish it wouthout even putting someone's name to it. I agree with harveyk. You can usually predict the article by the lack of author.....
 
Kylie Jetstar said:
Hi all,

Just for your info: we have expressed our apologies for this incident, but had thought this issue had been resolved four months ago when the issue arose.

We have discussed this issue with the customer (the writer) again directly since then and we've taken his feedback into account.

Kylie
Head of Customer Service
Jetstar Airways
Click to expand...

Was it resolved with just a 'thank you, we've taken your comments into account' letter? Or with a hotel, compensation for missed connecting flights, cash and a few hundred dollars worth of vouchers?
 
docjames said:
Welcome Kylie Jetstar.

My thoughts reading this 'article" (drivel) is basically: sure, the experience sounded less than ideal, but surely lack of flexibility etc is going to be the tradeoff for the cheap airfare (which is what JQ try to offer). If it was so important, buy a flexible ticket and pay the extra for the flexibility.

Bit rough to drag up something months old and publish it wouthout even putting someone's name to it. I agree with harveyk. You can usually predict the article by the lack of author.....
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This has nothing to so with flexibility of tickets,Jetstar rescheduled the flight and apparently provided no explanation or apology,that was what the writer was complaining about,sure he mentions refunds etc but remember that he was happy to travel at the original departure time and it was down to the airline for delaying him not the passenger.
If you view the article as 'drivel" then I hope you never have to write a letter of complaint to an airline.
Still it's good to know that Jetstar responded to the customer after his complaint,my girlfriend wrote to them 5 months ago about a similar incident and despite several follow up phone calls is yet to receive a reply.
 
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