JASA flight activity posting with ZERO points and SC's

[reductionist]

OK. I called the QP Service Centre just now (13 11 31) as I was sick of looking at the incorrect entry on my activity statement.

The woman who answered my call didn't appear to know anything about the problems to do with JASA/FASA activity posting with zero SC or points. She said she fixed it up for me and that it should be reflected on the web site in around 10-15mins.

 

[oz_mark]

Strange that for some people they fix it there and then, and others (like me) get told to wait a week!

The week has been and gone, and still no sign of points. Time for another phone call I guess....

 

[Ewing]

I received a call from a lady at Qantas today about the email I sent yesterday.

It's a known problem affecting any seat awards from December 24th. They're working on a fix and will also adjust everybody's missing points/SCs.

ETA is within a week, and because a fix is being rolled out the QF systems staff have asked the front office staff to not apply the points/SCs to accounts manually.

In my case because I was also filing an original routing request, she said that she'll make a note in her diary to process that next Thursday as the original issue should be fixed by then.

That's good enough for me. Like I said, I'm not in a rush for the points/SCs and will have no problems requalifying WP anyway (I'm half way there two months in to my year) so they can take their time.

 

[oz_mark]

ETA is within a week, and because a fix is being rolled out the QF systems staff have asked the front office staff to not apply the points/SCs to accounts manually.

I was told a week ago that it would be fixed within a week.

Anyway, I rang them, and now waiting for them to ring me back!

 

[reductionist]

ETA is within a week, and because a fix is being rolled out the QF systems staff have asked the front office staff to not apply the points/SCs to accounts manually.

If this is true they are going to have fun rolling back all of the manual adjustments that have been made to activity statements for people (like me) that have phoned to claim missing points.

 

[N860CR]

Three JASA flights yesterday and they all posted 0.

An email to QFF got a response saying they'd get back to me within 21 days:shock:

 

[koro25]

Did my JASA flt and on on the weekend and it posted 0. Looks like problem is still not solved. will buzz the FF desk monday

 

[N860CR]

Just had a Voicemail from QFF. To their credit a little quicker than the time quoted.

Advised they are aware of a problem and it will be fixed in a few weeks and they won't be manually fixing accounts. How a software fault can take weeks to fix is beyond me.

 

[serfty]

... How a software fault can take weeks to fix is beyond me.

... many reasons.

QA processes can be quite onerous ... also lack of resources due to the the Christmas/New Year break.

 

[cove]

Last year I accidentally reduced Mrscove below Silver by missing that 4 eligible flight clause so this year I made her the comeback kid. The problem with this is she has technically roared past Gold and will go Platinum if QF can get their JASA and FASA software to work sometime soon for status credits.

 

[Moopere]

Last year I accidentally reduced Mrscove below Silver by missing that 4 eligible flight clause

Oh. That must be hidden deep in the T's & C's somewhere. I didn't know that and just went on a search and still can't find it. All I can see is Silver attainment at 300 SC points (250 maintenance).

 

[N860CR]

Sorry I'll try again. I can't think of a good reason for a software fault to take weeks to fix.

Given they have been aware of it for obviously quite a while, surely common sense would have someone on it quickly so as to stop causing such inconvenience to people.

 

[nlagalle]

Sorry I'll try again. I can't think of a good reason for a software fault to take weeks to fix.

Given they have been aware of it for obviously quite a while, surely common sense would have someone on it quickly so as to stop causing such inconvenience to people.

It happened to me as far back as November.. They fixed it manually then.

I need the credits posted by the 24th for me to give PG to someone.. I'll be phoning QF next week as they are aware of my timings

 

[oz_mark]

Sorry I'll try again. I can't think of a good reason for a software fault to take weeks to fix.

Given they have been aware of it for obviously quite a while, surely common sense would have someone on it quickly so as to stop causing such inconvenience to people.

I think the fact that they are operating in breach of their own terms and conditions is something that could be taken up with an appropriate authority. Certainly they shoud be able to give a date when they will begin to comply with their own terms and conditions.

 

[koro25]

Called FF desk this morning. Was told that this was a known issue and a batch job will be running every fortnight to credit the accounts with points and status, however she didnt know the timeline on when the last batch run and the next one is scheduled. On the plus side the lovely lady did post my original routing credit and point from dec 20, 2010 when i was re-booked on emeriates due to QF op reasons. Interesting note, i did a JASA trip to BNE-SYD rnt on XMAS day, paid a portion of it with cash. points and status credits were posted that evening.

 

[nlagalle]

I had a call this morning from the same phone agent as Friday informing me all my flights had been credited. She also told me to call back after the next flights if they don't credit when they post. Full points to her for calling me back

 

[oz_mark]

I had a call this morning from the same phone agent as Friday informing me all my flights had been credited. She also told me to call back after the next flights if they don't credit when they post. Full points to her for calling me back

Mine haven't credited - and given I was on one of the same flights it makes me wonder how they are processing these things.

Called FF desk this morning. Was told that this was a known issue and a batch job will be running every fortnight to credit the accounts with points and status, however she didnt know the timeline on when the last batch run and the next one is scheduled.

I'm suspecting that there is no such batch job.

 

[nlagalle]

Mine haven't credited - and given I was on one of the same flights it makes me wonder how they are processing these things.

WP's first??

 

[opusman]

I had this issue a couple of weeks ago and just sent a polite email to frequent_flyer; 3 days later got a reply saying the points had been posted. Why bother ringing if it's not that urgent an issue?

 

[sarvowinner]

My outward leg of a JASA flight was credited immediately, but the return leg on NYE wasn't. I called Qantas who told me it was a known issue and he credited me (& hubby) immediately.