Japan Qantas Lounge with complimentary pass

[big_RED]

Hey all,

I'm a bit puzzled on this one.

I've gifted my sister 2 complimentary QANTAS lounge passes so she can use them on JQ12 (Jetstar) from Narita, Japan in a couple of days time.

The Qantas website states it has a QANTAS operated business international lounge (Airport lounge locations | Qantas)
at this airport, but my sister when trying to link the pass to the airport through the Qantas site - "Narita" doesn't appear in the search results.

I have also tried and get the same experience. I called QFF and they couldn't see any issues except that my sister's booking might not have her QFF linked in it - but she's checked and she does.

Has anyone had this happen to them? Can she just turn up to the lunge and show her passes? Or is there a T&C clause I've missed where she isn't eligible?

 

[sudoer]

JQ flights out of Narita leave from T3, the LCC terminal. The Qantas lounge is in T2, and you can only enter T2 with a valid boarding pass. The terminals aren't connected airside, so there's no way for a JQ pax to access the QF lounge unfortunately.

 

[Matt_01]

Although it does not change anything that @sbor90 I thought NRT only has 3 terminals with the LCC terminal being T3.

 

[sudoer]

Although it does not change anything that @sbor90 I thought NRT only has 3 terminals with the LCC terminal being T3.

Argh, typo. Fixed thanks!

 

[big_RED]

JQ flights out of Narita leave from T3, the LCC terminal. The Qantas lounge is in T2, and you can only enter T2 with a valid boarding pass. The terminals aren't connected airside, so there's no way for a JQ pax to access the QF lounge unfortunately.

Oh damn - that sucks!

Would be nice for them to list that as a short 1 sentence "FYI....".

I'll ask for my passes back