thephantonaward
Newbie
- Joined
- Jul 12, 2022
- Posts
- 5
Hi there!
Hoping to pick the brains of this community.
Simply put - I have booked HND-SYD on JAL in PE as part of a OW RTW award (rest of the flights are in J / U class).
I can see there are now J class seats available on NRT-MEL, so have been requesting to change to this flight.
But QF keeps saying there is no seat availability.
After calling QF a lot of times, they have basically said:
- They cannot see seat availability when they amend my existing booking; but
- They can see J class awards if they start a new booking; therefore
- These 'available' seats have been reserved for new bookings only - I am unable to be re-booked.
Does this sound right?
I called before and they told me it was a system issue.
In any case, is it worth HUACA or just let it be and accept that it is what it is?
For reference, the trip is:
SYD-SIN-DOH-ATH-surface-FCO-LHR-surface-CDG-HEL-CPH-HEL-HND-SYD (trying to change the last bit)
Thanks so much
Hoping to pick the brains of this community.
Simply put - I have booked HND-SYD on JAL in PE as part of a OW RTW award (rest of the flights are in J / U class).
I can see there are now J class seats available on NRT-MEL, so have been requesting to change to this flight.
But QF keeps saying there is no seat availability.
After calling QF a lot of times, they have basically said:
- They cannot see seat availability when they amend my existing booking; but
- They can see J class awards if they start a new booking; therefore
- These 'available' seats have been reserved for new bookings only - I am unable to be re-booked.
Does this sound right?
I called before and they told me it was a system issue.
In any case, is it worth HUACA or just let it be and accept that it is what it is?
For reference, the trip is:
SYD-SIN-DOH-ATH-surface-FCO-LHR-surface-CDG-HEL-CPH-HEL-HND-SYD (trying to change the last bit)
Thanks so much