Is Velocity estore working for anyone?

[Human]

I haven't been able to login to the Velocity estore all week. I've tried different devices and different browsers. When I try to login, after entering my Velocity number and password I just get a blank white screen.

Is this just me?

 

[Scr77]

I just tried on a PC. It paused for 10 seconds and then proceeded as normal.

 

[Azro]

I couldn't login via PC, gives an 500 error all the time but was able to use it via app.

 

[Human]

I have tried 5 different devices -- Mac laptop (x2), windows laptop, iPad, and iPhone. Couldn't log in with any of them.

Then I tried logging in with my wife's Velocity number and was able to log in.

Weird.

 

[Droversdog70]

I haven't been able to login to the Velocity estore all week. I've tried different devices and different browsers. When I try to login, after entering my Velocity number and password I just get a blank white screen.

Is this just me?

We are having the same problem. Tried android phone and laptop and get

This page isn’t working​

estore.velocityfrequentflyer.com is currently unable to handle this request.

Same message on my wife's iphone and her laptop using her velocity membership number and edge browswer. Tried resetting passwords, that didn't help either. She is going to call them back again later today and try and get it fixed.

 

[mgmm2025]

I’ve been trying to log in to the Velocity eStore for the past couple of days, but I keep getting this message:

“This page isn’t working. estore.velocityfrequentflyer.com is currently unable to handle this request. HTTP ERROR 500”

It’s hard to believe this issue has persisted for so long — it’s now 23/09/2025, and the first post about this in the thread is dated 12/09/2025.

This is really frustrating. Does anyone know what’s going on or a workaround to actually access the eStore?

 

[mgmm2025]

I have tried 5 different devices -- Mac laptop (x2), windows laptop, iPad, and iPhone. Couldn't log in with any of them.

Then I tried logging in with my wife's Velocity number and was able to log in.

Weird.

Were you able to resolve the problem? I've been trying to place an order in the Velocity eStore and can't login for over a week.

 

[mgmm2025]

Today I called Velocity and was told they’re aware of the login issue, are still working on it, and that I should try again in 5 business days.
I work in IT, and what I do know is that companies have SLAs to ensure uptime and service availability, and critical services are expected to be restored as quickly as possible. Having a service unavailable for well over a week is completely unacceptable. What kind of IT service management does Virgin/Velocity rely on if this is considered an acceptable timeframe for resolution?!?

 

[Human]

Were you able to resolve the problem? I've been trying to place an order in the Velocity eStore and can't login for over a week.

I agree that this is quite incompetent for Velocity. Really they should have fixed this by now.

For me, the only way that I could get it to work was by logging in under my wife's Velocity number. It worked for her, for some reason, but not for me.

 

[mrsafety]

Just chipping in with my 2c here.

I've been unable to log in to the Velocity eStore for over two weeks now. I'm getting the same "Error 500" message as others (have tried various computers, browsers, internet connection etc. all resulting in this error). I have spoken to the chat/help line twice: the first time the person said that they would resync my account and that I should try again in an hour's time (didn't work); the second time the person on the other end confirmed that Virgin/Velocity were aware of an issue affecting "a number of accounts", but couldn't give me an answer as to when it would be fixed.

Like mgmm2025, I also work in IT and heads would be rolling if this happened in my organisation. I should also note that the 70-80min chat/help sessions were pretty frustrating.

Fingers crossed....

 

[Human]

Just chipping in with my 2c here.

I've been unable to log in to the Velocity eStore for over two weeks now. I'm getting the same "Error 500" message as others (have tried various computers, browsers, internet connection etc. all resulting in this error). I have spoken to the chat/help line twice: the first time the person said that they would resync my account and that I should try again in an hour's time (didn't work); the second time the person on the other end confirmed that Virgin/Velocity were aware of an issue affecting "a number of accounts", but couldn't give me an answer as to when it would be fixed.

Like mgmm2025, I also work in IT and heads would be rolling if this happened in my organisation. I should also note that the 70-80min chat/help sessions were pretty frustrating.

Fingers crossed....

Welcome to AFF @mrsafety !

Hope this gets resolved soon.