Is MNL Airport really as bad as it is reported in the media?

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MNL, Manila's - Ninoy Aquino International Airport (NAIA) has four terminals, each with their own "style".

By far the worst is the "tin shed" known as "domestic terminal", but you will only encounter this if you are flying the likes of SEAair or Zest, the Filipino ULTRA low cost carriers.

The newest and most modern terminal is terminal 3, you will encounter this if you are flying Cebu Pacific, both for International or Domestic operations. (They are the airline with flight attendants that do the “safety dance”.) MNL terminal 3, is modern and spacious, many of the shops/concessions are vacant, which gives it a deserted feeling. (Ensure that you are at the gate well before boarding is due to commence, particularly if being bussed off to remote stand ATR departures.)

Just be aware, as others have posted, that you pass through many layers of security, which can be quite time consuming (other times, there isn't a queue in sight, but you should anticipate that there will be). Some military personal (the ones carrying the guns) are prepared to take "tips" from foreigners, for helping them queue jump, and may approach you to provide this "concierge" service if you are looking particularly perplexed or frustrated. If you are unsure how much to "tip", ask them, & IME they won't be unreasonable (a previous poster has given a guide, but you don't need to go over the equivalent of USD5, and it can save hours standing around.)

Philippine Airlines operates from Terminal 2 (Domestic and International), it is the second most modern/oldest of the three main terminals. And is about the right size for the amount of passenger traffic using it. Probably exactly what you might expect from the airline's main hub.

(When collecting your checked bags in the Philippines and exiting the terminal, remember to have your baggage stubs with you. A guard at the exit door will match these against the tags on you checked bags, to ensure you haven't "inadvertently" picked up the wrong bags... Something the operators at BNE domestic should implement IMO!!!)

Many of the posts so far, regarding old and feeble infrastructure, relate to terminal 1. This is the international terminal that all foreign airlines (like Qantas, Jetstar and Cathay Pacific) use. It is antiquated, and expected daily to exceed its originally designed passenger capacity. There are pay lounges available (quite reasonably priced) if you don't have access to one operated by your carrier. You will likely be accosted by reps selling these services after you have passed through immigration/duty free shopping.


Filipinos, in general, are a warm and hospitable people. Yes, there are some problems in certain parts of their country (with religious extremists/separatists) but most Australians visiting major centres are unlikely to encounter any sense of it, other than enhanced security in airports and hotels (quite similar to the middle east in that sense).
 
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I'd say you'd need "more skills" passing through countries which need visas, and stringent visa policies for that matter. Russia comes to mind. Some people need skills just to enter the US, even if they passed ESTA.

If Russia is more challenging this will be fine! I've certainly had fun getting in and out of Russia before.
 
Have only used MNL once for a CX J run TPE-HKG-MNL

Arrived on CX918 and ticketed to depart on CX919 (tight connection 75 minutes). The inbound flight was late departing HKG due to congestion into China. I mentioned to the FA that I was turning around at MNL and returning with them to HKG and she immediately notified her ISM who got Ground Services to meet me at the gate (Go CX!).

Ground Services took me to the transfer desk and retrieved my boarding pass for me (which took around 30 mins). During that time I was able to people watch a bit which was fairly depressing (any white males looked to be there for the trade in under-age s@x workers).

The terminal struck me as ancient (no flushing water in toilets - buckets instead), the CX lounge was a joke with all the atmosphere of a bus stop but at least avoided the scrum at the gate (thank goodness for the J line).

You can't imagine my relief to be back on board the CX 747 upstairs in J!
 
Ground Services took me to the transfer desk and retrieved my boarding pass for me (which took around 30 mins). During that time I was able to people watch a bit which was fairly depressing (any white males looked to be there for the trade in under-age s@x workers).

White males in Manila are only interested in underage s@x?? Actually you would more likely need to go to Angeles to have a chance at actually "seeing" that, which is near Clark Int. Airport, 150km or so north of Manila. Very rarely does a forum comment annoy me, your meaning tongue in cheek or not, is a most uneducated provocative comment (see.... it provoked me). It is closed minded, I would say ill informed, and perhaps you should stick your head back in the bible, reading it sitting in your little self drawn box. Im not going to insult you further by saying "no offence"....

Back on topic, it seems some comments show an almost fear of travelling though MNL. I certainly havent travelled through MNL the number of times some have, with maybe 20 visits in the last 7 years (none were for the previous poster's suggestion...I am a white male), Ive had enough experience with all the terminals in MNL to know its just the same as the rest of the country. Its functional but sometimes run down, its encased in plenty of proceedure (ie dual xray screening, belts and shoe removal and ineffectual pat downs, terminal fee payment @ terminal and documents checked outside/checkin/before gates) and the first time can be a bit confusing. It is fairly unique to the airports Ive travelled in that only travelling passengers get inside the terminal checkin area (thats not just Manila, but even small provincial airports Ive travelled to in PI). The lounges are basic but comfortable (T1 and T2), and indeed a respite from the older (T1/Old Domestic) / basic general terminal environment (T1/T2/T3/Old Domestic). Certainly the armed security was an eye opener for me at first, but after a couple of trips they just blend in with the normality of Philippine life for metro communities (an example....shot gun wielding security officers at Goldilocks, a chain cake store, was a shock at first).

I must admit reading a few advices preiously about MNL, especially about the travel / checkin times required, I guess Ive been lucky. As whilst the traffic can be challenging around MNL generally, and checkin area looks incredibly busy, with immigration at times looking daunting, I wouldnt say you need to allocate any more than the normal 3hrs, which is still plenty IMO. From experience T1 is certainly the biggest "challenge", although the old domestic terminal was quite chaotic, T2 and T3 are quite efficient, even if still cloaked in proceedures. The biggest challenge for the first time traveller is all the procedures, busy-ness (spelling?), somewhat confusing nature and differences to many other western airports. Once this is used to the challenges disappear into normality, for MNL at least. I guess Im just used to it all now.

Transit MNL is also a bit different in that you cant simply head for the gate after arrival, as the BP (if issued) needs to be stamped to show payment for the terminal fee isnt required, so you must head to the transfer desk. As usual the normal Filipino "procedures" can slow things down a little, but not overly...and they assist you all the way to the gate if you want.

The "new" (it must actually be more than 6 / 7 years old now, but only operating for the last 2 or so years) Terminal 3 is a rather unusual beast. It is basically being used fully by Cebu Pacific (LCC of PI) now. I really cant see it being an efficient replacement for T1, if it ever happens. Even though it is and appears newer than T1, and arrival immigration for example is bigger, it actually feels more closed and negative, and my experience was it is less efficient

The most unusual events in MNL airport Ive experienced, were that of being told to checkin a handheld popup umbrella, and my dad being frisked and thanked for his tip. Actually the money was slightly protruding from his pocket, he firmly said it wasnt a tip and retireved his money. Ahh well thats Philippines! And of course no passage through MNL (among others) can be mentioned without our wonderful Federal Govt. requirement of at gate screening. Since Filipino's fit in very well with proceedures, they do suit our Govt. ridiculous red tape (virtually ineffectual IMO) on this point. Also for Qantas flyers, I think due to the use of an agent for ticketing, you cant book a one way flight from MNL with Qantas without presenting payment proof in person (in MNL) within a few days of booking.

I have a soft spot in me for The Philippines, so maybe my response info and tone here reflects this soft spot, but none the less I believe my info to be factual. The Philippines is definitely a country you need to have an open mind about when visiting. Wish I was the now :)

Oh, and IMO, its nowhere as bad as the media reports.....since thats the topic!
 
It is fairly unique to the airports Ive travelled in that only travelling passengers get inside the terminal checkin area (thats not just Manila, but even small provincial airports Ive travelled to in PI).

This happens in India as well. Also, electronic (viewing pdf on blackberry) itineraries not acceptable there, whereas I have had them accepted at MNL. A I think it's more a way to keep the numbers inside the terminal down, not security, as really, it takes about 1 minute to doctor and print an itinerary with right date, name and time, so it would be very easy to get round with more devious (or even not so devious) motives.
 
Funny reading this thread, as I recall about 13 years back one of the guys (a strapping lad) refused all trips that required any domestic travel that required tranist via Manila! He would tranist via Singapore or even HK or wherever directly to his destination whenever he could. We ended up doing the same when going to Cebu, transiting via singapore and returing back via Davao City then Singapore with Silk Air at the time.

Funny how you remember the strangest of things....
 
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White males in Manila are only interested in underage s@x?? Actually you would more likely need to go to Angeles to have a chance at actually "seeing" that, which is near Clark Int. Airport, 150km or so north of Manila. Very rarely does a forum comment annoy me, your meaning tongue in cheek or not, is a most uneducated provocative comment (see.... it provoked me). It is closed minded, I would say ill informed, and perhaps you should stick your head back in the bible, reading it sitting in your little self drawn box. Im not going to insult you further by saying "no offence"....

Lol calm down dear, 'twas merely a one-liner on a couple of unsavoury looking types on the day in question. Part of travel for me is people watching (as I think it is for many) and broadening my knowledge and horizons so I think you may have missed the point slightly.
 
Wonderful bunch of informative reports here. Would add only a positive note, based on four trips through the International and domestic terminals in Oct-Nov 2011. We were travelling with family members, gathering from different countries, and including very young children. To add to the complexity, our departure from Manila was during the Qantas grounding, so there additional challenges.

We received nothing but helpful and courteous service from staff at all stages. Yes, the terminals are noisy and outdated and the lounges we used were basic, but far from the worst terminal experience in the world. (Now that has me wondering what might have been the worst. I think it relates to expectations, the particular circumstances of the trip etc.)
 
Thanks for the incredible feedback! I'm a relatively adventurous traveler, and well versed in surviving airports and it seems I'll need all my skills to pass through MNL, but I think it will be worth it. I love seeing new places, experiencing something different, and this will tick all the boxes!

Cheers!!


Have you travelled through africa at all?
 
I would always much rather be positive about any subject to do with my flying experiences rather than negative - So I thought I might add what I consider most favourite aspects of all 3 inter terminals:

T1: You can buy 2 x 1 ltr bottles Wild Africa Cream Liqueur at duty free @ USD22ea - jeez do these make great gifts.
T2: Love the massages airside opposite end to PAL Lounge - if you got 30mins to 1hr to kill - recommend it - like there is nothing else to do in T2
T3: The exit door!
 
I might be going to MNL later this year. Out of the CX and the QF lounge which is better?
 
I might be going to MNL later this year. Out of the CX and the QF lounge which is better?

I haven't been in the QF lounge for a long time. Seemed nice when I was there, but this is probably over 12 years ago now.

The CX lounge is basic but clean and quiet. More than adequate when compared to the alternative, i.e. outside the airport.


Note that the QF lounge is actually a contract lounge - Pagstop Lounge. Therefore, oneworld rules may not necessarily apply (i.e. only strict QF ones: QF elites or QP on QF tickets). OTOH CX operate their lounge at MNL.
 
I might be going to MNL later this year. Out of the CX and the QF lounge which is better?

Both lounges are very similar with decor comfort and catering, the CX lounge has 2 sections so is larger. From memory they are next door to each other, so no gate advantage either. IMO same-same!
 
I remember very well my one and only flight through MNL - a CX HKG/MNL followed by QF MNL/SYD.

I remember the excuse for a QF Lounge, the broken toilet and only 1 shower for which there was a queue. I quickly decided I could wait until SYD *shudder*

I have no desire to ever transit or stay there again, so it sounds like the stories from my era (probably 15 years ago) still ring true
 
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Thankfully our trip from HKG via MNL to DVO (Davao) return, bags are checked in all the way and will only be there in MNL airport 2 hours, will hop of one flight onto another all in International terminal.

DVO is not a Int flight it is a domestic flight.

You will need to do the whole customs thing.

I was there in May 2011 and will be going there this month.

Yes the airport is below world standards but it is very interesting when standing out the front.

I have heard the lounges are not at the standard we are use to but the country is not as rich as other asian country's.
 
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I might be going to MNL later this year. Out of the CX and the QF lounge which is better?

The main differences are that the CX lounge has a separate F section, while the QF lounge has an inside loo (CX pax have to use the public facilities). Otherwise, as noted above, much of a muchness.
 
Reason we are going there friend of ours owns this island and invited Mrs Lime and self to come sample it on the house! (think it should be ok:)
 
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I remember very well my one and only flight through MNL - a CX HKG/MNL followed by QF MNL/SYD.

I remember the excuse for a QF Lounge, the broken toilet and only 1 shower for which there was a queue. I quickly decided I could wait until SYD *shudder*

I have no desire to ever transit or stay there again, so it sounds like the stories from my era (probably 15 years ago) still ring true


Mr Wilson your memory remains faithful today. These are the worst collection of lounges I have seen in one place, then and today.

How does QF put their name against this substandard rubbish?
 
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