Hope you have picked up the goods already lolGood result Happy Dude.
I followed up with Harvey Norman and was finally given tracking information. Turns out the product had been shipped by Australia Post last month and delivery was attempted without leaving a card (my previous order had just been left on the doorstep without any attempt to check if anyone was home). This package had been sitting at the post office for weeks, without even a reminder card being sent as per SOP. Australia Post has for the most part been very good at delivering packages to us during lockdown, so I'm really confused as to why both of my Velocity orders did not generate any tracking information, or why the postie delivering them (unlike the regular postie) did not bother to knock or leave a card. Very strange.