Your disdain for marketing implies that you probably work in salesMarketing Depts are going to market.
I used to work in operations for a software company and was often disdainful of both Marketing AND Sales. Marketing once generated a brochure about an interface to connect two products but the interface didn't exist (marketing rep had misunderstood a diagram from a technician about how a client's systems may be interfaced). Someone in Sales in another continent then managed to sell it to a different client sight unseen. Operations were then expected to implement the interface that didn't exist. Development spent 18 months writing it at huge cost as the client was a very important worldwide client. This was in the early 90s when systems were generally 'closed' rather than come with APIs as is common nowadays.Your disdain for marketing implies that you probably work in sales
At least you saw the light in time and got your points out!Suprisingly, my coleman headlamp from the velocity store showed up today! I ordered it a few days before they closed the store back whenever that was, and had received the email after the store closure reassuring me my order would still be honoured, but it had been so long by now I'd given up on it and figured i'd need to at some point ask Virgin about whether I'd get the points back instead. I'm QF loyal so only had a pittance of velocity points from the odd random flight over the years, the headlamp was about the only thing I was able to buy with them.
You got me. I've actually worked in both - but also read enough Dilbert comics to know bulldust when it's being kicked up.Your disdain for marketing implies that you probably work in sales
They're just putting their best foot forward. Every business does this every day. No deception, just communicating that flight redemptions have reopened. Simples.
In what way was it not the truth? (even if it was tone-deaf)I would personally prefer they just told the truth - even if it's bad news - as I value honesty very highly. Sending out stuff like this just undermines the credibility of everything they put out in the future.
Can you please share or PM me the contact number you called? I've been emailing every couple of days and gotten nothing beyond the generic auto-reply. I've been looking for a contact number but so far been unsuccessful.Just gave Collinson group a call, since they have ignored my emails,
Where have you been looking?Can you please share or PM me the contact number you called? I've been emailing every couple of days and gotten nothing beyond the generic auto-reply. I've been looking for a contact number but so far been unsuccessful.
Yup, that ones on me! It never occured to me to just call their front desk number. I just assumed that they'd have a dedicated Velocity number.
Just got headphones from HN today 27 may after ordering 18 April. So looks like all will be fulfilled eventually. While I love my robot vacuum...knowing it cost Equal points as 3 OW J tickets Syd- Singapore kills me lol lolThe vacuum arrived 23 May ordered 18/4. No headphones yet. Looking up with this arrival
On the money: everything you said is supportable and highly likely...d bet my house on the fact most people have tossed their Velocity earning cards in a cupboard until VA2 emerges. I bet that Velocity’s revenue has ground to a halt. Certainly on here in the CC thread no one is actively earning Velocity points..
What do you mean by a 'bad' order?...Collinsons have apparently had a massive number of "bad" orders that they have had to manually process, mine among them.
I tried getting more information, but all they would say is that they had had issues with their system. My assumption is that at some point some element of the order data was corrupted in the transition from front end to back end, due to the overwhelming amount of orders. So they have to manually process the orders to fix the corruption which is a time consuming process. Their words are that a significant number of orders have fallen into this category.What do you mean by a 'bad' order?
An order that Collinson was unable to immediately process due to not having access to the item(s) you paid for with points?
Or some mistake on your part in placement?
Not necessarily. I ordered a Sonos Playbase, amongst other things, and it didn't arrive with all those other things so I emailed them using the address in the order confirmation. They contacted me promptly saying the playbase isn't made anymore and as they have no stock they offered me a Play 5 speaker and headphones or an Arc sound bar or my points refunded. I opted for the Arc. So definitely call to see what options are available.Just got a call from Velocity after talking with Collinson a number of times over the past week. Collinsons have apparently had a massive number of "bad" orders that they have had to manually process, mine among them. They were unable to give me any estimates of processing time for my order. I got a call from Velocity this afternoon saying asking me if I wanted a refund on my order (no, duh) and then they said they would contact Harvey Norman to see if what I ordered (Bose bass module & surround speakers) was even still available. Indications are that if it's not available they'll no longer honor orders and they'll refund any points paid. If anyone is waiting on items, I'd be giving Collinson group/velocity a call if you haven't already.