Impressed with Alaska Air

Status
Not open for further replies.

ermen

Established Member
Joined
Oct 9, 2010
Messages
1,238
Points
10
Ok, so I have never flown them but my experience with them to date is extremely positive - seems like a very professional well run shop...

Had to cancel a CX award ticket due to change of plans. Not a problem at all - points back into the account almost instantaneously. Then received an email a few days later saying your refund for taxes is being processed...

Even calling through the call centre (albeit during off peak hours) has been a very professional experience... no wait at all and requests done pretty efficiently. Downside is I hate their voice prompted telephone system...

All in all, it seems to be a very well run shop... which I think is reflected in their 5 year share price chart... that is some serious shareholder value creation... 10 bagger...

ALK Basic Chart | Alaska Air Group, Inc. Common S Stock - Yahoo! Finance
 
Vinomofo is the best wine deals site on the planet. Good wines, real people and epic deals, without all the bowties and bs.

AFF Supporters can remove this and all advertisements

wingspan

Active Member
Joined
Nov 30, 2010
Messages
583
Points
5
I agree - it's always a pleasure dealing with them. Very helpful contact staff. If you do get to fly with them you'll enjoy that too, very pleasant premium cabin service, and lovely lounges.
 

BAM1748

Senior Member
Joined
Jul 22, 2008
Messages
6,070
Points
980
Have flown with them a couple of times recently, yes they are good but got their act together after they killed a plane load of people about 20 years ago through poor maintenance.

So while good now, remember the people they killed getting there.

Matt
 

Sprucegoose

Senior Member
Joined
Aug 20, 2003
Messages
6,903
Points
870
Have flown with them a couple of times recently, yes they are good but got their act together after they killed a plane load of people about 20 years ago through poor maintenance.

So while good now, remember the people they killed getting there.

Matt

Yep one of those cultural issues driven by management

ANZ no different re Erebus. I recall the Royal Commissioner verbatim "an orchestrated litany of lies"
 

c814875

Junior Member
Joined
Nov 10, 2011
Messages
32
Points
0
Me three, for an LCC they are very good. No complaints after a few trips.
 

wingspan

Active Member
Joined
Nov 30, 2010
Messages
583
Points
5
Me three, for an LCC they are very good. No complaints after a few trips.

I've never thought of them as a LCC :confused: if anything I'd have thought they were the opposite. They're a legacy carrier, they operate lounges, they have a FFP, just to mention a few of their Non-LCC activities. Am I completely missing something?
 

Limewood

Established Member
Joined
Sep 20, 2006
Messages
4,492
Points
705
When I called to book my CX J flights CNS/HKG/CNS with AS miles on their toll No. they were so professional and helpful, took about 30 mins in all. Confirmation email arrived shortly after, all flights taken were no problem.
 
Status
Not open for further replies.
Top