Ok, so I have never flown them but my experience with them to date is extremely positive - seems like a very professional well run shop...
Had to cancel a CX award ticket due to change of plans. Not a problem at all - points back into the account almost instantaneously. Then received an email a few days later saying your refund for taxes is being processed...
Even calling through the call centre (albeit during off peak hours) has been a very professional experience... no wait at all and requests done pretty efficiently. Downside is I hate their voice prompted telephone system...
All in all, it seems to be a very well run shop... which I think is reflected in their 5 year share price chart... that is some serious shareholder value creation... 10 bagger...
ALK Basic Chart | Alaska Air Group, Inc. Common S Stock - Yahoo! Finance
Had to cancel a CX award ticket due to change of plans. Not a problem at all - points back into the account almost instantaneously. Then received an email a few days later saying your refund for taxes is being processed...
Even calling through the call centre (albeit during off peak hours) has been a very professional experience... no wait at all and requests done pretty efficiently. Downside is I hate their voice prompted telephone system...
All in all, it seems to be a very well run shop... which I think is reflected in their 5 year share price chart... that is some serious shareholder value creation... 10 bagger...
ALK Basic Chart | Alaska Air Group, Inc. Common S Stock - Yahoo! Finance