I'm p..sed off at Jetstar | Australian Frequent Flyer
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I'm p..sed off at Jetstar

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johnnyk

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Sep 15, 2006
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Iv'e just booked a flight with Jetstar for my son to visit me up here in North Queensland went through all the procedures on there site put his name in etc, submited paid checked my comfirmation email from jetstar about 20 min later found that my name was on the ticket instead of my sons, how da hell did that happen, phone the friendly lady at Jetstar straight away told no worries can be changed , But there is a fee of $24, its only the first name thats different for Pete sake, how the hell did it happen could'nt get out of paying that fee, Im Pissed let me tell ya :mad: . Then it dawned on me I used that fab Google tool called Autofill that saves you from typing all that info you need to type in like name,address, passport # etc etc, so when I pressed that it changed my sons name to mine, Sh...t ,,,,and of course i didn't go back and check and pressed Submit and the rest is history.... well History will never repeat on that mistake. the old saying measure twice cut once applys in this case too........sort off.

Has anyone complained to Jetstar and got there money back on them extra fees. Let me know. Thanks:(
 

one9

Active Member
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Sep 14, 2005
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596
This is completely your fault. I can not understand why you would be angry at Jetstar.

Technological adapaters risk consequences as well as benefits.
 

johnnyk

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This is completely your fault. I can not understand why you would be angry at Jetstar.





Your right, it was, but $24 .......for a first name change...... give me a break what happens if some one is dyslexic and types the name wrong back to front ? do we fine them too, theses things do happen , all im saying is the fee for the mistake is way to high, they should be ashamed of them selfs
 

oz_mark

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johnnyk said:
This is completely your fault. I can not understand why you would be angry at Jetstar.





Your right, it was, but $24 .......for a first name change...... give me a break what happens if some one is dyslexic and types the name wrong back to front ? do we fine them too, theses things do happen , all im saying is the fee for the mistake is way to high, they should be ashamed of them selfs
Be thankful it was not Qantas. In my experience they point blank refuse to change names.
 

Evan

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Dec 26, 2006
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3,168
Domestic right ?
Just online check in and dont worry !

Happened our corp travel agent made an error on one of our guys bookings for Virgin, even for them no choice, must pay the $$ to change.

E
 

Evan

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Dec 26, 2006
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smithym said:
No online check in with JetScar, DJ and QF only so far.
Oh bugger ! I was sure i had seen people which printed boarding passed for JQ, oh well yet another reason to fly QF.
E
 

Homer

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oz_mark said:
Be thankful it was not Qantas. In my experience they point blank refuse to change names.
I have never requested a name change, but the Qantas call centre has made alternations for me several times at no cost to me after a web site mistake which was my fault.

For example about a year ago I created an online booking for a member of my team using a Red e-deal fare which is supposedly totally inflexible and I accidentally chose the wrong date. I immediately called the Qantas call centre, explained that I had made a mistake and they happily changed the date. The agent told me that so long as you call soon after making the Internet booking to report a mistake, they can make some changes.
 

oz_mark

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Homer said:
I have never requested a name change, but the Qantas call centre has made alternations for me several times at no cost to me after a web site mistake which was my fault.

For example about a year ago I created an online booking for a member of my team using a Red e-deal fare which is supposedly totally inflexible and I accidentally chose the wrong date. I immediately called the Qantas call centre, explained that I had made a mistake and they happily changed the date. The agent told me that so long as you call soon after making the Internet booking to report a mistake, they can make some changes.

The stonewall I received seemed quite specific to name changes. Other changes I have made reasonably easily, but name changes! Must be something about them that causes problems
 

JohnK

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Mar 22, 2005
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Homer said:
I immediately called the Qantas call centre, explained that I had made a mistake and they happily changed the date. The agent told me that so long as you call soon after making the Internet booking to report a mistake, they can make some changes.
Same thing happened to me early last year and they happily made the change. I was told that the call centre staff can make these changes as long as the system had not generated an e-ticket receipt. This can take up to around half an hour from the time of making the online booking.
 

serfty

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oz_mark said:
Be thankful it was not Qantas. In my experience they point blank refuse to change names.
Homer said:
I have never requested a name change, but the Qantas call centre has made alternations for me several times at no cost to me after a web site mistake which was my fault.

For example about a year ago I created an online booking for a member of my team using a Red e-deal fare which is supposedly totally inflexible and I accidentally chose the wrong date. I immediately called the Qantas call centre, explained that I had made a mistake and they happily changed the date. The agent told me that so long as you call soon after making the Internet booking to report a mistake, they can make some changes.
JohnK said:
Same thing happened to me early last year and they happily made the change. I was told that the call centre staff can make these changes as long as the system had not generated an e-ticket receipt. This can take up to around half an hour from the time of making the online booking.
I had a similar issue with Qantas when they first brought in the auto populate of details remembered from last booking; it used to take up to 60 seconds to fill. This facility work differently and better thesedays.

I brought up the passenger details page and entered my BIL's names etc but after ticketing my details were showing! :confused:

I called Qantas immediately and was able to rectify the situation at no charge. I was told the remember details facility had caused this type of problem before.

I was also told you have until midnight the days of of booking to rectify such issues.

This was a couple of years ago and policies may have changed since.
 

Flashback

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serfty said:
I had a similar issue with Qantas when they first brought in the auto populate of details remembered from last booking; it used to take up to 60 seconds to fill. This facility work differently and better thesedays.

I brought up the passenger details page and entered my BIL's names etc but after ticketing my details were showing! :confused:

I called Qantas immediately and was able to rectify the situation at no charge. I was told the remember details facility had caused this type of problem before.

I was also told you have until midnight the days of of booking to rectify such issues.

This was a couple of years ago and policies may have changed since.
Not *entirely* the same, but the same principle - I booked a room @ the Mercure in Melb on a 'hot deal', which has no flexibility whatsoever - and in my haste accidentally chose the wrong date. Rang up straight away, and after a little bit of whinging they were happy to change it! If you don't ask, you don't get... as the saying goes :rolleyes:
 

oz_mark

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serfty said:
I was also told you have until midnight the days of of booking to rectify such issues.
Maybe I should stop making my bookings late in the evening :confused:
 

Kiwi Flyer

Senior Member
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Sep 24, 2004
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oz_mark said:
Maybe I should stop making my bookings late in the evening :confused:
There probably is a correlation between time of day, alcohol consumed and bookings made in error :D
 

d15.in.oz

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Joined
Nov 28, 2006
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oz_mark said:
The stonewall I received seemed quite specific to name changes. Other changes I have made reasonably easily, but name changes! Must be something about them that causes problems
Last year I made a web booking for someone else on JQ, and accidentally tpyed the fist latter of the lest name as part of the first name…. anyway, I rang JQ within half an hour, and after a 9 minute wait (during a sale event obviously) the error was rectified. I had already received the pdf itinerary, complete with the spelling arror, but soon after the call a new corrected version of the pdf was emailed.

When contacting JQ - I have found they will always be reasonable, so long as YOU are clear and precise about your issue AND what action you would like taken. Remember JQ call centres are not staffed by brain surgens, let alone staff of the quality you get when you call QF and get answered “Qantas priority…” However, they are friendly, and will try to put themselves in your position to understand your issue!
 

milehighclub

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Joined
Feb 2, 2007
Messages
868
Well the name change fee is actually $40 so the person on the phone helping you tried to help you a bit by reducing the fee to $24 - Remember who ever was on the phone was simply following the rules and some employees don't bend the rules because they might have to explain themselves to a manger.

Ultimately anyone should check all thier details before hitting submit (and by hitting submit you have confirmed you read the terms and conditions including that conditions and fees regarding name changes..) you didn't, and even though it wasn't your fault and a simple mistake you shouldn't be annoyed with Jetstar.
 
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